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Promenade Casa Del Mar
Ranked #181 of 282 Hotels in Rio de Janeiro
Trieste, Italy
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Stay somewhere else”
Reviewed February 5, 2012

I arrived at the hotel: the consierge was apparently not there and it took another employee (porter? Who knows) 20 minutes to find my reservation. He did not speak a word of English. I was exhausted from a 12-hrs trip and could not wait to get a shower: when got to my room, found there was only one, very small towel in the bathroom. Air conditioning remote not working (someone removed the batteries). Internet WiFi extremely slow.
Restaurant within the hotel is plain (tried twice) and closes at 9PM, so after that time you need to use room service. No bar in the hotel so only chance to get a drink is to use the mini bar.
The bathroom is dark and most definitely not well kept. Room is quite small but OK.
Hotel staff speaks poor (or no) English.
Stay somewhere else!

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nordest_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
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    74
    13
    21
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44
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 5, 2012

My wife and I stayed at the Promenade Casa del Mar. When we checked in, there were no beach front suites available, so our suite was on the side of the building. All the rooms have some view of the beach. The room we were in had a weird smell (kind of smelled like urine) so we asked to be moved to a different room which was fine. The following day we were able to move to another suite that was directly facing the beach. The location of the hotel is great. It's right across the main street from the beach. Breakfast was included which was good. You get what you pay for. Given that we were there during one of the most expensive weeks in Rio (between Christmas and New Years), this seemed to be relatively good value.

Room Tip: Ask for a room that is directly facing the beach
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WangMa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed May 20, 2011

Never stay here. I live in SP but I m from Rio. My parents live close and I m know the place very well. I stayed here for a weekend and I ll NEVER come back. Service is terrible, and I m snob.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeandroBritto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
viniciusouza, E-commerce Manager at Promenade Casa Del Mar, responded to this review, May 26, 2011
Thank you for your review! We are sorry for the possibles problems that you find at our Hotel! We invite you to send a email reporting all the problems. We will be glad to reply you and work to do the best for our guests. Once again thank you very much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Rio de Janeiro hotels

Sao Paulo, Brazil
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 17, 2010

Satyed here on July 16th. At check-in everything was ok. Next worningwoke up with loud bangs. Construction on the floor above on a saturday morning without any notice. When I called to ask, was told nothing could be done.

That evening room had not been cleaned, When I called the reception was told... nothing could be done.

Service is just plain lousy and uncourteous.

BEWARE!

  • Stayed July 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rbastos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diegopcoelho, E-commerce Manager at Promenade Casa Del Mar, responded to this review, July 20, 2010
Thank you for your review. We from Promenade are very sorry that you haven´t had a good time at Casa Del Mar during your stay.

Unfortunatly the apartment 703 is under maintenance just for a short period, some changes are being made. It was our mistake have not warned you and I am sure that will not happen again.

About the room had not been cleaned that night and the reception telling you that nothing could be done, We will see what happened because this is not a procedure of Promenade.

We apologize again and wait you to come back and enjoy our hotels and our hospitality in the best way that a Promenade Apart-Hotel can offer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 2, 2010

The hotel is an aparthotel but the rooms are large and clean and good value for Rio. Good breakfast is included. But the location is not ideal as it is a taxi ride from anywhere. The nearest restaurant recommended by the hotel is by the Windsor hotel 40 minutes walk away. It is opposite the beach but separated by a very busy and noisy road and as I was on business being by the beach was less important than a convenient location. doing any sight seeing on the one free day that I had required an expensive guided tour as the hotel was too far from anything of interest to go independently. The conference centre Rio Centro is a 20 minute at least taxi ride away and if several people need taxis you can wait quite a while. Apart from the little kiosks and a cafe at a petrol station there is nothing within walking distance. One big plus is free wifi in the rooms. If all you want is the beach then the hotel is good value, but if you want to see Rio go somewhere more central.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LilyXYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 10, 2009

My husband and I stayed here from 12/04/2009 and 12/08/2009 for our trip to Rio de Janeiro.

I must admit that it doesn't look much from the outside but the interior was a pleasant surprise. It is in a fantastic location right in front of the less touristy beach. There's also a 24-hour kiosk across. The breakfast was simple yet sufficient and delicious. The staff was very cheerful, helpful and friendly. The hotel was also very near to the residence of our local tour guide so that was a great plus. There is also a shopping mall nearby. If you like a more tranquil vacation, I recommend that you stay here. But make sure that you have someone to drive you around to the tourist spots because they are a bit far.

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank linerpb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Littlehampton, United Kingdom
Level Contributor
115 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed September 18, 2009

The hotel itself is based in Barra - and this can be anything from an hour or a two hour taxi ride from downtown Rio. Distance itself is around 17km but the traffic all over Rio is very heavy - especially during rush hour.
Based on the beachfront. the hotel is separated from the beach by a main road which has constant 24 hour traffic - so do remember your earplugs. That being said, the hotel itself is clean, well maintained and offers good value for money. The rooms are based on mini-apartments and offer a kitchen area (lots of local food delivery companies), a seating area, bed and decent bathroom with a large and powerful shower. Room service was fast and efficient but the menu was a little limited and the buffet breakfast offered a good variety of options. Staff were helpful and friendly and the cleaning crew did a great job daily.

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jules-and-Lloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Promenade Casa Del Mar

Property: Promenade Casa Del Mar
Address: Avenida Lucio Costa 5740 | Barra da Tijuca, Rio de Janeiro, State of Rio de Janeiro 22630-012, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Barra da Tijuca
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#68 On the Beach Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Promenade Casa Del Mar 3.5*
Number of rooms: 64
Official Description (provided by the hotel):
Located along the seafront of the largest beach of Rio de Janeiro, the 3-star Promenade Casa del Mar offers a central location next to the Marapendi Lake, in the ascendant district of Barra da Tijuca. All apartments and suites have a balcony facing the sea, as well as mini kitchen, cable TV and other amenities. In addition to the comfortable accommodations, you can enjoy the swimming pool on the terrace, a workout in the gym or ending the day with a fresh drink at the bar. Chain: Promenade. ... more   less 
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Also Known As:
Promenade Casa Del Mar Hotel Rio De Janeiro
Promenade Casa Del Mar Rio De Janeiro, Brazil

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