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“On the expensive side for what the hotel offers”
Review of Windsor Barra

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Windsor Barra
Ranked #40 of 283 Hotels in Rio de Janeiro
Certificate of Excellence
Reviewed May 21, 2013

I stayed at the Barra Windsor while attending a conference recently. It looks and feels like a 3-star hotel although they claim 5-star status. The location by the barra beach is one of the redeeming features though this is quite far away from city attractions of Rio. It is clearly over-priced for what it offers. What is worse, I had to pay the full amount in advance four weeks before the stay which I thought was outrageous. The hotel has an apology of a gym on the top floor. Service levels are barely passable.

All in all a disappointing experience.

  • Stayed: May 2013, traveled on business
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3  Thank jdavis2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcos b, Gerente geral at Windsor Barra, responded to this reviewResponded May 29, 2013

Dear Guest,


We would like to thank you for choosing the Windsor Barra Hotel & Congressos and for bringing to our knowledge important impressions related to your visit to our hotel.

Your comments are our tools to improve and to adjust our product to the needs of highly demanding guests such as you, thus offering the best in services and facilities.

Unfortunately, the payment of the full amount in advance was part of the deal made between us and the congress you were attending to guarantee the accommodation of the entire group, as we were over booked for that period.

We will be looking forward to your next visit to our hotel when our team will always be at your disposal to guarantee the excellence of our services.


Sincerely yours,


Marcos Bezerra
Gerente Geral

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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175 - 181 of 1,530 reviews

Reviewed May 7, 2013

It's a very good corporate hotel. It's a chain and you know what you're getting. It's American conference-style. You get good service, excellent breakfasts but you pay for 'extras'. Is wifi an extra?

Well-located if you want to be in Barra. It's a long way into the centre of the city and the traffic is.......!!!

But if it ticks your boxes as above then you'll enjoy it. Local chic it is not, good all-round corporate it is.

  • Stayed: November 2012, traveled on business
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1  Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcos b, Gerente geral at Windsor Barra, responded to this reviewResponded June 3, 2013

Dear Guest,

We appreciate your relevant comments and that will be very helpful for our future as we are always in search of perfection regarding accommodations and services.

Thanks for your valuable contribution and, since now, we are waiting for the next opportunity to receive you in Rio de Janeiro where all our staff will be at your entire disposal.

Cordially,

Marcos Bezerra
General Manager

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Reviewed May 3, 2013

Because of the pictures and the prices you assume that it is going to be an excellent hotel. First, staff only knows Portuguese, had a lot of trouble communicating. Second, the nightstands had dust everywhere. Third, food is too expensive and so so.

The pool is great, more if you go in the night. The pool service was good.

  • Stayed: June 2012, traveled on business
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2  Thank Carlos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcos b, Gerente geral at Windsor Barra, responded to this reviewResponded June 3, 2013

Dear Guest,

We would like to thank you for the preference given to the Windsor Barra Hotel & Congress and for bringing to our knowlegement important impressions refering to your stay here at our hotel.

Your valuable contribution will be very helpful in our human resources development.

Thanks a lot!

Cordially,

Marcos Bezerra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

Stayed for a conference at the hotel. Clean, efficient and well run. Staff polite and friendly. Good size room with two desks - important for those who are also have work. Carpet needs changing.

Internet is available in the room at a price, whereas I believe that it should be included in room tariff. In case of using additional equipment there is a procedure involving reception and business centre. If the business centre is closed, too bad.

The conference arrangements and staff who attended were very good. Food and beverage service was good and there is a good selection at breakfast.

A solid architecture, but the focal point should have been the sea front and that could have been handled better while building. View from the top pool deck and bar is fine.

  • Stayed: April 2013, traveled on business
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1  Thank YakobKJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcos b, Gerente geral at Windsor Barra, responded to this reviewResponded June 3, 2013

Dear Guest,

Thank you very much for taking your time in providing your constructive comments about our services.

You can be sure that the great contribution you have given us will be invaluable for our growth and certainly will make our guests feel much better.

Cordially,

Marcos Bezerra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2013

My last review on this hotel was in 2011 and I gave it 5 stars.

At this time, my review is only 3 stars.

That's because:

1 - Called room service and asked for a bucket of ice to chill a wine bottle. They asked me if I had bought the wine at the hotel. I said no and because of that they charged in almost R$ 50,00 (USD 25);
2 - Air conditioning in master bedroom didn't work;
3 - Not so good breakfast: juices watered, breads not so fresh;

I like the hotel, great location, friendly staff but for this time, just 3 stars.

Room Tip: high floor, right side for sunset
  • Stayed: April 2013, traveled as a couple
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2  Thank From_South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcos b, Gerente geral at Windsor Barra, responded to this reviewResponded April 25, 2013

Dear Guest,

Thanks for bringing to our knowledge your disappointment on part of our services.

Your comments will act as a tool for our development.

And we are sure that in your next visit you will review our services as a 5 stars again.

Best regards,

Marcos Bezerra
Gerente Geral

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013

The location is great right across from the beach which the hotel has a section with chairs and umbrellas. The staff was also very helpful the only downside as an American was the breakfast buffet which was a little weak.

  • Stayed: February 2013, traveled on business
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Thank Alan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcos b, Gerente geral at Windsor Barra, responded to this reviewResponded April 22, 2013

Dear Guest,


We would like to thank you for choosing the Windsor Barra Hotel & Congress and for bringing to our knowledge important impressions related to our services.

Your comments are our tools to improve and to adjust our product to the needs of highly demanding guests such as you, thus offering the best in services and facilities.

We will be looking forward to your next visit where our team will be always at your disposal to guarantee the excellence of our services.


All the best,

Marcos Bezerra
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2013

The Windsor does everything in a competent manner. The rooms are clean and okay. The restaurant is okay. The bar is small and okay. Nothing is done badly, it is just that everything is done up to a point, and that point is okay. It is as if their motto is "just provide enough service to get things done". That said, there isn't much else in Barra to choose from. The Sheraton is old and tired but if you need solid english speaking staff and a balcony overlooking the beach than it is a better choice- the windows at the Windsor are unfortunately quite small and don't afford much WOW on one of the most beautiful beautiful beaches in the world. They are, however, okay I suppose.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Stoaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcos b, Gerente geral at Windsor Barra, responded to this reviewResponded April 11, 2013

Dear Guest,


We would like to thank you for choosing the Windsor Barra Hotel & Congressos and for bringing to our knowledge important impressions related to your visit to our resort.

Your comments are our tools to improve and to adjust our product to the needs of highly demanding guests such as you, thus offering the best in services and facilities.

We will be looking forward to your next visit to the Windsor Barra Hotel & Congressos, where our team is always at your disposal to guarantee the excellence of our services.


Sincerely yours,


Marcos Bezerra
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Barra

Address: Avenida Lucio Costa 2630, Rio de Janeiro, State of Rio de Janeiro 22620-172, Brazil
Phone Number:
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Barra da Tijuca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Rio de Janeiro
#11 Family Hotel in Rio de Janeiro
#11 Romantic Hotel in Rio de Janeiro
#26 Luxury Hotel in Rio de Janeiro
Price Range: $117 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Windsor Barra 4.5*
Number of rooms: 338
Reservation Options:
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Also Known As:
Windsor Barra Hotel Barra Da Tijuca
Windsor Barra Rio De Janeiro, Brazil

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