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“Fawlty Towers”

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Royal Rio Palace Hotel
Ranked #82 of 286 Hotels in Rio de Janeiro
Reviewed February 10, 2014

Awoke to a flooded bathroom. The night manager sent a porter to mop up. The maintenance manager arrived at 4 p.m. only after my persisitence. The manager refused to meet me and blamed me that the leak wasn't repaired as I was out! I had to explain to the maintenance manager where the tap was leaking.
Hidden management sums it up---Fawlty Towers.

  • Stayed: January 2014, traveled as a couple
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1  Thank Anthony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 3, 2014

Nice Hotel, Front desk staff are awesome they are very social and do their best to make sure your stay is ok. My friends and i are from Jamaica hence the electrical sockets are different from ours however they did their best to offer us an adapter to use at no extra charge.

Only draw back is that they don't have irons in the rooms you have to use the ironing service which can be a bit costly based on the type of clothing and also material by which it is made with.

Also big shout out and commendations to Fernando and the female that works the late shift with him. He is an awesome guy. Bilingual and knows how to make you laugh.

The hotel is situated near the beach and various restaurants. Complimentary breakfast, buffet style which offers more variety than any other hotel i have ever seen believe when i say its alot of food its alot of food.

try it out. nice and cozy place

Room Tip: some corner rooms offer views to the back of apartment buildings which are close to the hotel. so if...
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  • Stayed: January 2014, traveled with friends
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Thank RomaineBurrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2014

This is a friendly and nice hotel with good location just a couple of streets off the Copacabana. The rooms are clean and modern even though the bath rooms could be updated a bit. The beds are nice and in our room on the 16th floor there was no problem with noise from the street or other guests. There is a nice pool area on the roof with a beautiful view, the breakfast is buffet style and has a big assortment of cakes, breads, fruit etc. The staff is very friendly! The gym needs some update tough, it is very small and lacks good air condition. But other than that- a very good hotel for the price!

Room Tip: Our room on the 16th floor was nice, no disturbing sounds and clean and modern.
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  • Stayed: January 2014, traveled as a couple
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1  Thank KajsaochMattias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2014

We only stayed for two days in brazil but this hotel in within easy walking distance to CopaCabana Beach it also is not too far from the Airport Taxis fare being 110 Reals. The rooms were spacious and clean, breakfast had plenty to choose from, buffet style and very relaxing. The statue of Christ the redeemer could be booked just around the corner and a bus on the main street was easily available for sugar top mountain cable car both at reasonable fares. Reception staff spoke english and were very helpful if you needed to book taxis. The roof top pool was nice but small not too much space for sitting.

  • Stayed: January 2014, traveled with friends
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2  Thank sally b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2014

This hotel pretends to be as much of a business hotel as a vacation hotel, however, on arrival none of my plug sockets would work, I travel constantly and tend to be in Rio 4-5 times a year. It transpires that the plug sockets had recently been changed but needed a 'special' longer than normal adapter for them to work. However, it took me threatening to leave the hotel to get taken seriously. Internet worked on day 1 but day two would not work in the bedroom, day three was the same. Worked in bar area but when you are on business you want/need your own space to work. Asking if I could have late check out was like asking for the crown jewels, a decision will not even be made until the day at 9am. I was eventually offered a late check out but before the time I would be back from a meeting so not good, this was despite not checking in until 9am on first day (booked from night before) so room was not cleaned. Bathroom offered jacuzzi and sauna but both were very old and needed replacing, smell of damp in the bedroom. No view and 3 blocks back from the beach. Breakfast was good but reception staff - who pretended to be helpful had no power over any other staff so no complaints were dealt with sufficiently. Might be OK if you are on holiday but I will not recommend it for business travelleres and will not stay again.

  • Stayed: January 2014, traveled on business
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Thank RitaP4412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2014 via mobile

The rooms are a decent standard as you would expect. We had several issues with our air conditioning breaking but the staff were friendly and apologetic so I can not hold this against them.

Very close to CopaCabana beach so was ideal for New Years Eve as we could walk 3 blocks to the beach.

Rooftop has a bar with very good Caipirinhas and a nice pool (as well as the gym). Views are fantastic - go up for sunset.

Stayed: January 2014, traveled as a couple
1  Thank nl6935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2013

Good: The front desk guys that we usually dealt with (Junior and Fernando) were super helpful and spoke surprisingly good English. All of their advice was helpful and saved us time and money (like opting for the van in lieu of the tram to Corcovado Christ Statue). The free breakfast was good, constantly refreshed and had lots of variety. Clean rooms, no street noise with windows shut (which you want anyway for the AC, that works really well).
So-So: They need a full time concierge to advise on restaurants, as this is not in the current hotel clerks' skill set. Security: Room mini safes are not secured and can be carried out, there is also not a hotel safe in the lobby. Elevators do not have secure access to the floors. Rooftop pool is too small and too warm during the hot days.
Overall, a little pricey for what you get, but for New Years' in Rio it was still a good option. Would definitely return some other time.

Stayed: December 2013, traveled as a couple
2  Thank Mikko M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Rio Palace Hotel

Address: Rua Duvivier 82, Rio de Janeiro, State of Rio de Janeiro 22020-020, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Rio de Janeiro
#25 Family Hotel in Rio de Janeiro
#44 Luxury Hotel in Rio de Janeiro
Price Range: $64 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Rio Palace Hotel 4*
Number of rooms: 242
Official Description (provided by the hotel):
The Royal Rio Palace Hotel offers 242 spacious guest rooms and suites, equipped with TV's LED 32 ', central air conditioning, electronic safe, mini bar, cable TV, with work desk and wi-fi internet. Always worrying about the welfare of each of its guests, the hotel has rooms adapted for guests with special needs, all decorated with maximum of excellence, uniting comfort and sophistication in all environments. ... more   less 
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Also Known As:
Hotel Royal Rio Palace
Royal Rio Palace De Janeiro
Royal Rio Palace Hotel Rio De Janeiro, Brazil

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