Very helpful english speaking contact who picked us up from airport for 150 real. He wasn't the owner. It's basic but what you'd expect for price. Clean, internet, everything it advertised it had. We didn't have hot water after a day, I did email the contact but nobody got back about if. We didn't pursue it as we were spending a lot of time out and we just managed. It wasn't a huge inconvenience. Great for shops, copacabana beach, restaurants , we enjoyed it for a few days.