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“Good, but not again”
Review of Windsor Copa Hotel

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Windsor Copa Hotel
Ranked #44 of 283 Hotels in Rio de Janeiro
Certificate of Excellence
Reviewed October 6, 2012

Not a bad hotel, staff friendly and kept very clean. A relatively new hotel, very close to the beach and felt safe walking around local area during the day of course. It is however geared up for the businessman who just wants to stay a few nights, breakfast is good but limited for choices. We paid 50% of the room rate upfront around 2 months before visiting, they lost this payment and was down to us to prove that we had paid this by logging into the bank account to show the transaction, not a very good impression left upon checkout, and this is often the thing that people tend to remember. Be weary if you use this payment option.

Stayed: September 2012, traveled as a couple
3  Thank GoddersGL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonaSamir, Gerente at Windsor Copa Hotel, responded to this reviewResponded November 26, 2012

Dear Guest,

first of all I would like to thank you for choosing our hotel. I will be personally taking care of the issues you mentioned on your comments. I hope to have the opportunity to have you as our guest again in the future and if you decide to do so please feel free to contact me at anytime. It will be a pleasure to welcome you again at a the Windsor Copa Hotel.

Sincerely, Mona Samir

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Reviewed September 26, 2012

Very nice experience of staying at this hotel. It's a recently opened hotel and you can feel it's still fresh. The room could have been bigger but anyway in Rio one doesn't come to sit in the hotel room. Location is perfect - just 100 meters from the Copacabana Beach. Breakfast was really good, and staff was very professional and helpful (Flavio, Amanda and others) speaking fluent English. I would definitely look for staying again at this hotel.

  • Stayed: September 2012, traveled on business
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2  Thank Explorer_Geo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonaSamir, Gerente at Windsor Copa Hotel, responded to this reviewResponded October 20, 2012

Dear Guest,

We would like to thank you for choosing and recommending the Windsor Copa Hotel.
We are really glad to know that our services were up to your expectations and we look forward to have you as our guest again in the near future.

Sincerely,

Mona Samir

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Reviewed September 7, 2012

The hotel feels pretty new, clean and modern. The room wasn't massive but had everything you would need.

Wifi worked well and the included breakfast was really good. The staff spoke excellent english and were very helpful (they rang up the tour company for me when they decided not to pick me up one day). Their local knowledge could be improved (the question of where's good to eat caused unexpected confusion!) but they were friendly so I'll let them off.

The location is great, I don't know, 3 minutes walk from the beach, tops. But because it's not on the actual sea front it was a fair bit cheaper than other hotels. The hotel even give you a beach towel, perfect.

A very nice and reasonably priced hotel in a good location in the Copacabana area. I like.

  • Stayed: August 2012, traveled on business
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2  Thank das_beb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonaSamir, Gerente at Windsor Copa Hotel, responded to this reviewResponded November 26, 2012

Dear Guest,

Thank you so much for the excellent review about your recent stay with us,.

I am very happy to hear how much you have enjoyed our breakfast, with a large selection of fresh fruits and juices. It´s also nice to hear that you enjoyed our location, just 1 block from the beach and the wifi internet courtesy accessible throughout the hotel.

Looking forward to welcoming you very soon!

Sincerely, Mona Samir

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Reviewed July 25, 2012 via mobile

Hotel Windsor Copacabana

This hotel reopened under the Windsor Hotel banner in  June 2012. It is only a block from Copacabana beach, very close to shopping & dining, and is very well-served by both taxis and buses for those wishing to explore Rio, while remaining  a quiet, tranquil retreat in a busy part of town. 
We were impressed by the quality of the refurbishments that matter to us: fast modern elevators, air conditioning that works, good lighting, a modern bathroom and shower, high quality bed, electronic safe, and a strong, fast WiFi connection. The room size was compact but adequate, and scrupulously clean.  The staff were great: friendly, competent, helpful and welcoming, and the complementary breakfast must set a standard to which other hotels at this price, in this area, will aspire. 
You could easily get worse accommodation and pay more for it in Copacabana. 
( We stayed 2 nights, booked by G Adventures as the part of a tour.)

  • Stayed: July 2012
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2  Thank Larry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonaSamir, Gerente at Windsor Copa Hotel, responded to this reviewResponded November 27, 2012

Dear Guest,

thank you so much for your wonderful review about your recent stay with us!
I am very honoured to hear how much you enjoyed our location and services. I'm sure that your comments will be of great value to other tripadvisor travelers.

We look forward to welcome you back in a near future!

Sincerely, Mona Samir

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Reviewed June 25, 2012

Stayed in this hotel shortly after it opened, as I was down there for the Rio+20 conference. Considering the cost, they need to up their game (although I don't know if they like everyone else were just trying to squeeze the last drop of money out of their guests during the event). Despite being on my own I was given a room with two single beds and had to have the front desk send someone up to put the beds together (apparently most of their rooms don't have double beds). The sheets are pretty horrid-- some polyester blend that isn't comfortable to sleep on at all.

The room was a decent size, and kept spotlessly clean by the staff. The bathroom was large and the shower good. The toiletries are pretty tragic and oddly only include shampoo and conditioner rather than any soap or bath gel and lotion.

The staff were always polite and tried to be helpful, the problem more often than not was that they just weren't helpful. Most of them don't seem to have come from Rio so didn't know where things were, couldn't offer help on recommendations and several times sent me on wild goose chases. You got the feeling that they were all trying but that none of them had really ever worked in the hotel industry before.

It's also worth noting that they do not have a pool and aren't on the main street.

  • Stayed: June 2012, traveled on business
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1  Thank expatinlondon17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonaSamir, Gerente de relações com clientes at Windsor Copa Hotel, responded to this reviewResponded December 19, 2012

Dear guest,

First of all I would like to thank you for taking your time to help us with your comments.

I'm disappointed that our services were not up to your expectations. You can be sure that your words will be shown to our Reception staff in order to improve the knowledge about the area. Regarding the double bed issue it can be solved for your next visit as we also have king size beds. And about our amenities, at the time when you were here we didn't have soap, however we do have it now.

In case you decide to give us another chance it will be a pleasure to welcome you back at the Windsor Copa.

Sincerely, Mona Samir

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 days ago
Google Translation

Room Tip: Quartos em andares mais altos
  • Stayed: September 2017, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank Caroline A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 days ago via mobile
Google Translation

Stayed: September 2017, traveled as a couple
Thank Tiago C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Windsor Copa Hotel

Address: Av. Nossa Senhora De Copacabana 335, Rio de Janeiro, State of Rio de Janeiro 22020-002, Brazil
Phone Number:
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#9 Family Hotel in Rio de Janeiro
#14 Romantic Hotel in Rio de Janeiro
#14 Business Hotel in Rio de Janeiro
Price Range: $82 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Windsor Copa Hotel 3*
Number of rooms: 146
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Also Known As:
Windsor Copa Hotel Rio De Janeiro, Brazil

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