Booked a stay here through a third party; we booked a triple room for a week for carnaval at EXTORTIONATE PRICES. There are currently better, cheaper hotels available In Copacabana.
Upon arrival they told us that it was a double friend and our female friend had to leave. Into rio centro at 1am in the morning, with all of her possessions. We argued that this is not safe, that we would freshen up seeing as we had just had a long flight and find the booking details, and if all else failed alternate affordable accommodation for her nearby. All of which proved fruitless.
We attempted the situation again this morning with the morning staff, who told is we would have to pay a further 900 reals for her to stay (IRONY: they bought us to a TRIPLE ROOM. WITH THREE BEDS, THREE TOWELS AND EVERYTHING ELSE IN THREES.) the 900 reals is also not the advertised price, and is inflated - I argued the point that I prebooked the hotel, and if they were so intent on ripping me off they could charge me the same amount as when I booked it initially. Not like they can resell the room (although I would NOT put it past them to allow a stranger the spare bed) so, evidently I have been massively ripped off. I asked for a refund as I was far from happy. Again, no refunds so we can't even check into another hotel in a more desirable neighbourhood! As I write this I am faced with a further six nights at this hell hole. For a little more than I just paid, I could've had a beachfront copacabana hotel.
Further lies: wifi is charged daily. We were advised the 'complementary' breakfast is 25 reals PER PERSON, PER DAY apparently. Thanks for that one too.
The safe deposit box is 5 reals a day; In a hotel costing this amount, In a city like rio a safe should be FREE! In all this hotel is a joke. The hotel is in a less than desirable area that taxi drivers don't like to drive to, upon arrival from the airport our taxi driver wished us luck, and told us to be careful with all of our bags. The hotel is noisy and the staff unpleasant. The room . . . Basic. Not a bit like the pictures shown in the slightest! Oh, and if you have friends staying elsewhere in town who you would like to bring up to your room, apparently you're under some kind of curfew where you cannot bring people to the room you just paid for. Hotel? More like a bloody prison camp.
I cannot stress enough now disgusted I am at the behaviour of the hotels management and sheer greed. Clearly guests satisfaction does not feature at this dump. I shall contact my agent in London and request this is dropped from their systems; tourists should not be treated this way. I guess the lesson learnt is ALWAYS read the reviews. They aren't over exaggerated when it comes to this place!
As we are now trapped here, we are finding ways to scrimp together the extra 900 reals for her to even be allowed back into the room!
PLEASE, HEED MY WARNING AND AVOID THIS PLACE.
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- Also Known As:
- Rios Presidente Hotel Rio De Janeiro, Brazil