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“DISGUSTING CUSTOMER SERVICE”

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Atlantico Copacabana Hotel
Ranked #228 of 282 Hotels in Rio de Janeiro
New York City, New York
1 review
“DISGUSTING CUSTOMER SERVICE”
Reviewed November 11, 2012

The receptionist if this hotel is horrible, the doorman is disgusting ,everybody is disgusting,and i can keep on and on,but i can only tell you people one thing please do not stay in this hotel, its so dirty, i remember the last time i was there,the luggage guy want to come to our room, and told to my friend that he want to watch us having sex.

This place should be shut down,,,,,,,its the most horrible hotel in my life.

Stayed December 2011, traveled with friends
Helpful?
Thank rachel g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,137 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Trondheim, Sor-Trondelag, Norway
Level 3 Contributor
11 reviews
Reviewed November 7, 2012

we arrived and showed our voucher. after some searching the receptionist told us that due to water problems we should spend a night in another hotel. he gave 20 Real to a piccolo and the piccolo put us in a taxi. the taxi driver tells us that this specific hotel does this all the time to overbook and send people to cheap hotels. the new hotel should be 10 km far away in a bad zone and a much cheaper hotel. Fortunately my son (14) ordered me to order the taxi driver to come back. when I enter the hotel I say that I have read on the internet that they do it all the time and I ask to see the room with water problems. in 10 minutes the problem is fixed and now we are in the hotel. it is quite charming and the pool has a good view. but terrible anyway.

Stayed November 2012, traveled with family
Helpful?
Thank Letizia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Rio de Janeiro hotels

England, United Kingdom
Level 4 Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed November 2, 2012

I was very dissapointed with this hotel. The location is great the rooms are outdated and we would not use the shower because it stank. In the bedroom was a big air conditioner which was very noisey. The Pool was cold even though the temperature was over 90 degrees in the sun. Internet expensive and breakfast dissapointing. Out dated Bedrooms Lifts Dining area very noisey bedrooms. If this is a four star hotel then Im George Clooney whoever rated this hotel wants sacking...

Room Tip: Dont book here
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barryswash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
1 review
Reviewed October 31, 2012

This was the worst Hotel I have EVER stayed in! Bad odour, cockroach, gap in the wall through which you can see the people in the next room, insect bites, bad service from front desk, I can just keep on going...
People, STAY AWAY FROM THIS HOTEL!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yayali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 14, 2012

We are arrived at 2am from a vey long trip to find out that our room reservation met nothing to them,The desk clerk stated that due to pluming issues they were going to send us to el centro, downtown.After a half hour of our tour guide protesting we were sent to the Astoria Copacabana which was even worse.The headboard was a piece of styrophone in one of the 3 beds .We had paid for a triple room .There was not room to put suitcases even on the floor.The next day we went back to Atlantico wich has the tackyest lobby with dingy orange furniture and plastic flowers.The only good ting was the food at breakfast.I would not stay at either hotel again.

Room Tip: suites in higher floor had a little nore room
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theredmariposa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south Wales
Level 5 Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed September 8, 2012

Hotel is located a few blocks from the beach and near public transportation. Wifi is charged for by the day or hour. Rates are exstortionate in the hotel and better if you book through a third party.

Reception staff are genarally misarable and look you up and down when you check in. This hotel boast nothing nor service that would suggest that flip flops and a backpack are not acceptable altough the staff are dilluded to this.

Rooms are basic and in need of some touch ups and a few extra nails here and there. Shower was great.

Breakfast was decent and probably the highlight of the services.

Roof top pool had great panoramic views and not crowded.

Average hotel let down by grumpy reception staff who don't seem to like what they do. Porters and restaurant staff were nice and friendly.

Could be so much better if you felt like you were welcome.

We had an incident in Rio that left us shook up and anxious. Altough no fault of the hotel, some compasion and reasurrance would have been nice altough so long as we could pay for the mini bar they we happy.

This place needs to step up and there are far better options available close by.

Room Tip: Make sure you see your room before you part with any money! Our was ok
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VoyagerMV1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 6, 2012

My friend and I had booked two rooms at the Hotel Astoria, Copacabana. However, upon arriving, we were told that the rooms were full at that hotel, and the guy at the front desk offered us the option of moving to Atlantico Copacabana, which he said was just a short distance away and was a four star hotel. We didn't quibble with this because we had arrived on a late flight and were anxious to check in and have a rest.

Upon reaching Atlantico Copacabana, the front service desk took a long time to get us our rooms. Initially, they said they only had one room with three beds, and was it okay if my friend and I shared a room. I was quite firm about this and insisted we needed two separate rooms. It took some time before they were able to honour our booking and find two rooms for us.

The rooms were horrible. They were dated, old and my bathroom stank of sewage. There were only two elevators to serve 14 floors, and on the second day we were there, only one was working.

To add insult to injury, both my friend and i discovered on the second day that our access cards to the room would not work. This was after a long day out, and we were anxious to go back to our rooms to freshen up and recharge. We headed down to the reception area to get our access cards fixed. We went up again (after waiting forever for the old, cranky elevator. Only one was working.) only to discover that the problem had not been fixed. We went down again for the second time to get the cards fixed. Went up again, and still the access cards would not work. It took three trips up and down the hotel in a very old, cranky lift before the problem was finally fixed. All in all, half an hour spent just trying to gain access into our rooms. All this time, there was no apology from the front service desk, who were rather dismissive towards us.

Internet cost R$0.25 a minute, but access in the rooms was so slow, my friend was unable even to log on to gmail. After all our woes, we thought the hotel would have been kind enough to grant us a late check out that we requested for. They turned us down many times and kept asking us to check back. They also said that the latest time for check out was 1pm, one hour later than the regular check out time at noon. I asked them if, in view of the problems we had encountered, whether they would be able to extend this to 3pm. The front desk officer serving me checked the system and it seemed that the hotel wasn't fully booked so he could have allowed this, but he turned and asked his manager, who very brusquely said no. So.. essentially, they could have allowed this, but refused to do so.

That was not the end of our woes. We asked the hotel front service staff to please call a taxi company to arrange a pick up for us and they refused. The answer was: "You may only make calls from your room." We explained that we had already checked out so was it possible that they help us? The answer: "Use your own cellphones."

I have never stayed in a more horrible hotel than this, with service staff that are so rude, ungracious and unhelpful. Avoid this stinkhole at all costs. Not worth the money.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantico Copacabana Hotel

Property: Atlantico Copacabana Hotel
Address: Rua Siqueira Campos 90 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22031-072, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #228 of 282 Hotels in Rio de Janeiro
Price Range (Based on Average Rates): $
Hotel Class:3 star — Atlantico Copacabana Hotel 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Hotel Atlantico Copacabana
Atlantico Copacabana Rio De Janeiro
Atlantico Copacabana Hotel Rio De Janeiro, Brazil

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