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Windsor Palace Hotel
Ranked #37 of 286 Hotels in Rio de Janeiro
Certificate of Excellence
Reviewed July 16, 2014

Before we arrived to Brazil for the World's Cup, my son and I we were having problems finding a hotel well located and reasonably priced. . .It took us almost two months to find something that we wanted, the hotels were either way too expensive or their location was questionable. . .We were lucky to finally come across this property and could not believe it so we made the reservations and pre-paid for our stay at the time of booking. When we got to the hotel, we were pleasantly surprised, the hotel was better than we expected, it was modern, classy, and very comfortable, it was like a small version of a Four Seasons in New York City. They are in Copacabana Beach section. Their included breakfast was buffet style, with linen napkins and silverware. Their food selection was great and their location could not be in a better section, only two blocks from all the bars, restaurants and shops. The Fan Fest tent was only two short blocks away, at the Beach in Copacabana. The staff was the only hotel staff that we came across in Brazil that spoke English and we were treated the way you expect to be treated any where in the world when you are a guest. We are already planning to book this hotel for 2016 when we will be attending the Olympics.

  • Stayed: June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Cyberpilot2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabrielaMoreira, Gerente geral at Windsor Palace Hotel, responded to this reviewResponded August 11, 2014

Dear Cyberpilot2014,
First of all, thanks for writting us a review of your stay. We're very please to know you have enjoyed your stay.
You'll be more than welcome to come back to stay here with us whenever you visit Rio de Janeiro!
Your compliments will be forward to all our staff.

Best Regards,
Gabriela Moreira
General Manager

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135 - 141 of 765 reviews

Reviewed July 11, 2014

Was there during World Cup. Location is excellent - 3 min walk to Copacabana beach, a couple of good restaurants are almost next door. Safe place, easy to get to. Room was very small with window to quite noisy street, but during World Cup there was no choice. Breakfasts & service were very good. They also have a small pool, bar and tiny wet sauna on the top floor.

  • Stayed: July 2014, traveled on business
    • Location
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Thank Dmitry_Ivanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabrielaMoreira, Gerente geral at Windsor Palace Hotel, responded to this reviewResponded July 31, 2014

Dear Mr. Dmitry_Ivanov,

Thanks for spending your time posting a review of your stay at Windsor Palace Hotel.
Indeed, our location is priviledged. Close to restaurants and bars, banks, mail office, metro station, but specially the Copacabana Beach.
Compared to our standard rooms, the superior and superior Executive rooms are bigger. Usually we upgrade guests, free of charges, when their reservation is for long periods, like yours. But during the World Cup we were fully booked for almost 40 days straight, and had to block the room type according to what was reserved.
Hope you have another oportunity to visit our city and stay as our guest again. I'm sure you'll be pleasantly surprised

Regards,

Gabriela Moreira
General Manager

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Reviewed July 6, 2014

this was a business trip. When ever you go to Rio Safety must be kept in mind. right in the heart of Copacabana this hotel was wonderful. In America when we say 4 stars the hotel is veryyyyy veryyy nice. IN RIO when they say 4 stars kinda over rates it. only a few rooms on every floor..........4 to be exact...the staff was wonderful as they remembered our name every day anything we asked for was done right away... the beds were changed everyday... the bathrooms cleaned everyday new towels everyday....... bed was very comfortable. One night sitting at the roof top bar which had a wonderful view of the ocean we asked to stay opened later and they did.breakfast was fresh everyday fresh eggs fruit coffee teas juices cereals ..............fresh everyday. I started this off about safety issues. theyhave 24 hrs a day security at the front door......... and never once did i see someone who didnt belong in the hotel come into the hotel.On a scale of 1-10 ten being the tops i would give this a 7 plus rating......when i am back in rio in a few years i will stay here again.thank you windsor staff for making me feel like home

Room Tip: tip the front desk as i always do a 20 is fine every room faces the ocean you are on blo...
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  • Stayed: July 2014, traveled on business
    • Value
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2  Thank lbelvin36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabrielaMoreira, Gerente geral at Windsor Palace Hotel, responded to this reviewResponded July 31, 2014

Dear Mr. lbelvin36,

First of all, thanks for posting your review about Windsor Palace Hotel.
I'd like to say, in the name of all Windsor Palace staff, that it was a great pleasure to have you as our guest during all these days. Thank you for all your compliments. They will be forward to everyone!
We hope to have you guys as our guest again in the future!

Best Regards,

Gabriela Moreira

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Reviewed June 30, 2014

I found this hotel last minute through a travel agent who was stuck with extra rooms during the World Cup. They advertise it to be a "four star" hotel. It is far from it as we rate hotels in the USA.

The hotel is centrally located one block off the beach. It is in the Copacabana neighborhood on a tree lined street 18 stories high. There are stores, restaurants and bars everywhere. You do not need a car in Rio.

The hotel lobby is very small and uninviting as is everything at this property. The hotel front desk personnel could barely speak English so you will need to be patient. They were polite and trying to help.

While I paid two hundred dollars per night, they up charged me OUTRAGEOUSLY for a third person in my room. I was with two teenagers. They charged me more money per night for the third person then I paid for the room. The front desk person told me "if you do not pay then leave". I had no other choice but to pay.

We got our keys and had to wait for the extremely slow elevator to the 14th floor. They have two small elevators, and both are extremely slow. The stairs are faster.

There are about 6 rooms on each floor.

Our room seemed to be recently renovated and it had three twin beds. It was clean and comfortable. The bathroom was clean and small. It would be a "holiday inn" here at home.
It was not bad, but not four stars. The wireless was fine. There was a small fridge filled with soda water and beer. It was not free and was a dispute at check out as there was no price list in the room.

The a/c was fine and it did have a balcony. Room 1404 with a "slight" water view.

The pool and fitness area are on the rooftop. Along with a bar. They are all very small. The pool is not much bigger than a hot tub. The view from the roof is panoramic of the entire beach and is nice to sit and hang out. It is not for laying out in the sun. Just sitting at the small tables.

Breakfast was included and it was served again in a small restaurant. It was a buffet with fresh fruit and juices, but the powdered scrambled eggs and low quality bacon were inedible.

The TV is only in Portuguese so be prepared to hook up Netflix or watch BBC if need be. It is very difficult to communicate with the hotel personnel, their English is hit or miss depending on who is working.

You will need a adapter for your chargers as they only have 220 sockets. The hotel will give you one if they are available. I was given one on the 2nd day but I went and bought my own.

You should do your research before you go to make sure you know want you want to do and see. The taxi drivers also do not speak English. We went to Google then here on trip advisor to search what to do. We then took a screenshot/picture of "Christ the Redeemer" statue and gave it to the driver and we were on our way. We did that every time we got in a cab.

Room Tip: All the rooms seem to be on the ocean facing side of the hotel. The higher the better as the neighbo...
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  • Stayed: June 2014, traveled with family
    • Value
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1  Thank Richard E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabrielaMoreira, Gerente geral at Windsor Palace Hotel, responded to this reviewResponded July 3, 2014

Dear Mr. Richard E,

Thanks for posting your opinion about Windsor Palace Hotel. It's due to our guests comments that we're able to to evaluate the service we provide and the changes we can make in order to offer a high-quality standard hospitality product.
Indeed our location is privileged! Just one block away from Copacabana beach, very close to bars and restaurants, banks, souvenir stores, bus stops and subway station.
The Windsor Palace Hotel went through a big renovation last year but because some suppliers delay, we had to postpone the reception, restaurant and elevator renovation to after the World Cup.
As for the charges, you did get a very good rate at your room. Probably, as you said, because the agency (who had already paid for that room in advance), was stuck with extra rooms.
The charges for the thrird person were informed prior your check-in, authorized and confirmed by you, when you signed the charge difference form at the reception. The hotel charges 25% of our rate for a third person. The misunderstanding about the third person rate is probably because you paid a very good price for the agency that was stuck with extra rooms.
Our helpful receptionists explained all that (in english) to you and even provided an upgrade to a superior room with balcony to your family.
Here in Brazil the powdered egg is only used in biscuits, mayonase and instant macaroni industries. Our scrambled eggs are fresh and served at the buffet. But if you like, you can order a sunny side-up to the waiter.
As said before, our guests opinions are of great value and help us improve our service. Therefoere, we invite you to return and undo the bad impression.

Regards,

Gabriela Moreira
Hotel Manager

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Reviewed June 28, 2014 via mobile

Was here for World Cup. As with ALL other hotels, prices were jacked up. Overall, very happy with hotel. Location is superb!! Breakfast is top notched. Customer service is very polite and attentive. Ros are better than I expected. Would def come back.

  • Stayed: June 2014
    • Value
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Thank nguyenj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabrielaMoreira, Gerente geral at Windsor Palace Hotel, responded to this reviewResponded July 3, 2014

Dear Mr. nguyenj,

Thanks for posting your opinion about your stay at Windsor Palace Hotel. It's a pleasure to hear you have enjoyed our service. The Windsor Hotels main goal is to provide constant training to make sure we offer the best hospitality service in Brazil.
We apreciate the time you spent posting this review and hope to have you again as our guest on your next visit to Rio de Janeiro.

Best Regards,

Gabriela Moreira
General Manager

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Reviewed June 25, 2014

Spent two nights at the windsor Palace in Rio during the World Cup. Very friendly staff that spoke English. Room was recently refurbished and was in great condition. Hotel is near the beach and in a safe neighborhood. Great breakfast each morning. Close proximity to good restaurants. I would stay there again.

Room Tip: Like any hotel in Rio, try to get one as high off the street at possible. I think ours was on the 1...
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  • Stayed: June 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KC_Donkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabrielaMoreira, Gerente geral at Windsor Palace Hotel, responded to this reviewResponded July 1, 2014

Dear KC_Donkey,

Thanks for coosing Windsor Palace Hotel and thanks for posting your review about us.
Our location is really privilleged! We're close to a lot of bars, restaurants, banks and stores, and at the same time, in a quiet street in Copacabana. Although, is a bit hard to find a quiet street in Rio de Janeiro during the World Cup...
We're very pleased to know you've enjoyed your stay. Your compliments will be foward to all our staff!
Thanks again and we'll hope to be your choice next time you visit our city!
Regards,

Gabriela Moreira
General Manager

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Reviewed June 19, 2014

Good hotel. Location was fantastic, close to the Copacabana beach. Room was spacious and good view on 18th floor. Wifi was good. Quality of breakfast was good. The hotel incidentally had a very funny policy of not letting guests to the room. This seemed stark and did not conform to any stretch of reasoning.

  • Stayed: June 2014, traveled with friends
    • Value
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    • Sleep Quality
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Thank Ratinmenon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabrielaMoreira, Gerente geral at Windsor Palace Hotel, responded to this reviewResponded July 1, 2014

Dear Mr. Ratinmenon,

Thanks for posting your opinion about Windsor Palace Hotel. It's really importante to us, in order to improve our service. Due to other guests opinions that we decided to improve our breakfast and serve even more options of breads and pastries. We're very pleased to know you liked it!
As for the visitors policy, is just to guarantee our guests safety that we allow them to access only reception and restaurant.


Regards,

Gabriela Moreira
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Palace Hotel

Address: Rua Domingos Ferreira 06 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22050-012, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Rio de Janeiro
#18 Romantic Hotel in Rio de Janeiro
#23 On the Beach Hotel in Rio de Janeiro
#29 Business Hotel in Rio de Janeiro
Price Range: $87 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Windsor Palace Hotel 3.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hotel Windsor Palace
Windsor Palace Hotel Rio De Janeiro, Brazil

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