We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing apartment”

Protel Rio Flat Service
Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Protel Rio Flat Service
Ranked #202 of 286 Hotels in Rio de Janeiro
Reviewed November 22, 2013

We stayed for one week in November 2013. First the good points. The location is wonderful, in Leblon, an upmarket district in Rio, safe, with many cafes and restaurants nearby and next door to Rio Design Leblon Shopping and across the road from the Leblon Shopping centre.

But - the apartment was seriously in need of a complete overhall. We were on the 6th floor, not high enough to be mosquito free and we were all badly bitten. There was a living room with a sofa bed, bedroom, bathroom and kitchen. The kitchen was dreadful, the fridge should have been thrown out ages ago and had broken shelves. The microwave and hot water system were primitive, the equipment limited and there were broken hinges on the cupboard doors. Since there was no frying pan, I made a mushroom sauce in a cake tin, and then used this to serve the dish on the table!! When we arrived there were no matches to light the gas cooker, the washing up sponge was old and dirty and several cups and dishes were cracked. These were changed when we complained, but nothing was done about the fridge. The bathroom was probably 20 years old, perhaps something you would find in a 2 star hotel. The airconditioning in the bedroom was old and very noisy, ditto the living room, although perhaps not quite so noisy. The cordless telephone should have been in a museum, ditto the large, old TV. The venetian blinds in the living room were broken, so our son, using the sofa bed, could not darken the room. We had to supply everything, toilet paper, soap, hair dryer, although they did produce an iron which we were allowed to use for 24 hours. We had to ask for the towels to be changed, and since they were rather threadbare in the first place, they would not have been sufficient for a second day. We had maid service every day, which was great. There was a view of the lagoa and the Christ, but a new building will shortly block this.

I believe the apartments on the higher floors are better, but we were not given the option. We paid 300 RS per night, which is about £100. If you take an apartment for a month the cost is about 7,000 RS, so a slight discount.

Obviously the management is wanting, the apartment was not checked properly - cracked crockery, no matches etc etc should never have happened. We were told the fridge would be changed but I very much doubt this will happen.

In short, the apartment was completely sub-standard, although the location was terrific.

Room Tip: Only stay in an apartment on the higher floors, the building has 29 storeys
See more room tips
  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jenny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (23)
Traveler rating
Traveler type
Time of year
Language

2 - 8 of 23 reviews

Reviewed December 21, 2011

I stayed at the Rio Flat Hotel (apart-hotel) for 10 nights in December 2011. The hotel is located in Leblon, very close to Ipanema. The neighborhood is great, since you can find anything you want near the hotel. There are a lot of cafes, restaurants and bars of any kind. The hotel is also just near the Shopping Leblon and Rio Design Leblon, two nice shopping centers. The is also a grocery (Zona Sul) at one block from the hotel. In the hotel area, you always feel safe, even when walking alone late a night. The Leblon beach is only two blocks away and the Lagoa at a 10 minutes walk.

I had a room on the 29th floor (the highest floor) with a beautiful view on the Lagoa and the Leblon beach. Since it's an apart-hotel, I had mostly what I needed to live comfortably for a long period. I had a complete kitchen and dining room, an area for the living room with a flat screen TV and a sofa, and one medium bedroom. The room was renovated partially, but a lot nicer than other rooms I had in Copacabana or Flamengo. Since it is an apart-hotel, there is a maid service, but you have to take care yourself about washing towels, buying the toilet paper and the soap, etc.

There is a cable (RJ-45) access to Internet in the room. You must call the technical support from the hotel to activate it (some people speak english there). You can also have a wifi access in the lobby and in the restaurant (which I didn't try).

The only little problem I encountered at the Rio Flat Hotel is about people at the front office who just don't speak english. Another detail, there is no ironing table in the room.

My room was rented by a client in Rio but I saw that they paid about 350 R$ per night for that room in December 2011.

I really recommend the Rio Flat Hotel for a comfortable and safe stay in Rio.

  • Stayed: December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank samota_montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2016
Google Translation

  • Stayed: December 2015, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Rafael d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2016
Google Translation

Room Tip: Os apartamentos de frente tem vista para o Morro Dois Irmão. Os andares de frente mais altos tem vis...
See more room tips
  • Stayed: October 2016, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank GracaSabino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2016
Google Translation

Stayed: April 2016
Thank GracaSabino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2016
Google Translation

Room Tip: Quartos em andares mais altos tem uma vista inesquecivel
See more room tips
  • Stayed: January 2016, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Matheus B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2016 via mobile
Google Translation

Stayed: December 2015, traveled with family
Thank shimonevs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Rio de Janeiro hotels
Leblon
Ritz Plaza Hotel Leblon
Ritz Plaza Hotel Leblon
#168 of 286 in Rio de Janeiro
269 reviews
Leblon
Promenade Palladium
Promenade Palladium
#119 of 286 in Rio de Janeiro
371 reviews
Leblon
Hotel Mercure Leblon
Hotel Mercure Leblon
#257 of 286 in Rio de Janeiro
439 reviews
Show Prices
Show Prices
Show Prices
Leblon
Hotel Marina Palace Rio Leblon
Hotel Marina Palace Rio Leblon
#99 of 286 in Rio de Janeiro
1,294 reviews
Leblon
Marina All Suites
Marina All Suites
#107 of 286 in Rio de Janeiro
449 reviews
Leblon
Leblon Inn Flat
Leblon Inn Flat
#205 of 286 in Rio de Janeiro
40 reviews
Show Prices
Show Prices
Show Prices

Been to Protel Rio Flat Service? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Protel Rio Flat Service

Address: Rua Almirante Guilhem 332 | 1902, Rio de Janeiro, State of Rio de Janeiro 22440-000, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Leblon , Lagoa
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #202 of 286 Hotels in Rio de Janeiro
Price Range: $107 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protel Rio Flat Service 3*
Number of rooms: 1
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA so you can book your Protel Rio Flat Service reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Protel Rio Flat Service Rio De Janeiro, Brazil

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing