We stayed there as a family of 5; 2 adults and children from ages 10-16.
As we did our Check-Out the receptionist at the front desk tried to charge us $USD 7 extra for using the minibar, with the receipt containing details and hours before we got to the hotel and checked in.
The worker acted very rudely, and we sent an e-mail containing the pictures of the false receipt and a short clip showing the rude worker and we are still yet to get an answer.
Our room was terrible, dirty, and at the first floor above the restaurant meaning insects coming in and an after-smell staying at the room. When we told the front desk we spotted a roach in our room they gave us a spray against roaches and insects. We found clothes left by the earlier guests at the room.
The main restaurant was dirty and the 3 waiters that were there did not clean the tables after the guests have finished eating and it seems as if no one cares there are guests staying at the hotel.
The location is not worth the high prices and the service was offending and embarrassing.
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- Also Known As:
- Hotel Ibiza Copacabana
- Ibiza Copacabana Hotel Rio De Janeiro, Brazil