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Pestana Rio Atlantica
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Reviews (2,539)
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All reviewsrooftop poolcopacabana beachmaria mariatapiocatop floorperfect locationsmall balconyspecial thanksan upgradebreakfast was includedocean viewbars and restaurantslate checkbeach serviceriobrazilcarnaval
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456 - 461 of 2,539 reviews
Reviewed January 10, 2013

Totally refurbished in 2012, nice decor.
Very stylish rooftop (white marble bar that accomodate nice parties during week-ends)
Ok sized rooms and very nicely designed (white marble bathroom, it's a theme...).
Very comfy beds.
Service on the other hand is very slow and not responsive.

Room Tip: Above 9th floor for the lateral view (below no view at all)
  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Geraldine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Manager at Pestana Rio Atlantica, responded to this reviewResponded January 15, 2013

Dear Guest,

On behalf of Pestana Rio Atlântica, thank you very much for posting your review after your recent stay.
I´m glad that overall you enjoyed your time with us.
It´s correct the Deck Bar is one of the bests spots in the hotel.

Sunny Regards from Rio de Janeiro,

Álvaro Aragão
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2013

We really hesitated to book this hotel. They are no cheap hotel with a view on Copacabana. We booked a room with a lateral view and had a great time there. However, you need to get a room with the front or lateral view (you need to ask to see the sea from your bed, that's very important). Otherwise, find a cheapest Hotel.

Good: The breakfast was really good! The hotel is modern and clean. The terrasse on the 13 floors is one of the best of Copacabana. It's amazing to spend an afternoon there. People were nice. Towel in the swimming pool and in the beach at disposal. Great beds.

Bad: Just one phone/computer works with the wifi (this is not very practical as you can imagine) The fitness need news machines. The wifi is not free. There is noice from outside in the room but I imagine is the same in every Hotel in front of the beach. Room a bit small.

Room Tip: Lateral view (ask to see the view from your bed). The "other" lateral view is not good.
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sloki77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Manager at Pestana Rio Atlantica, responded to this reviewResponded January 9, 2013

Dear Guest,
We would like to thank you for staying with us at the Pestana Rio Atlantica Hotel, and for taking the time to send us your valuable comments. It´s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We do hope to have the opportunity in the near future to welcome you, your friends and family back at our hotel, as we look forward to being of service. Thank you again for having shared your experience with us.

Yours Sincerely,
Erico Guedes
Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2013 via mobile

I spend réveillon 2013 in a Oceanic Suite in the 10th floor which allow me to see the famous fireworks of Copacabana beach and to watch a music show in a stage located very near from the hotel. Spectacular!
In the last floor (rooftop) there is a swimming pool and a bar and a restaurant, an spa, sauna and fitness. There you can take amazing photos of Copacabana and the sunset.
Breakfast is good but could improve a little more.
The staff is very helpful and professional including english, french and spanish speakers.

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank RosinaldoBsB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Manager at Pestana Rio Atlantica, responded to this reviewResponded January 8, 2013
Google Translation

Prezado Hóspede,
Agradecemos pela escolha do Pestana Rio Atlantica Hotel e pelo feed back sobre sua última estada. Ficamos satisfeitos em saber que nossos produtos e serviços fizeram com que sua viagem fosse positiva. Iremos partilhar as suas simpáticas palavras com os nossos colaboradores. Em sua próxima viagem a cidade do Rio de Janeiro, estaremos inteiramente à disposição para o que for necessário.

Cordialmente,
Erico Guedes de Souza
Gerente Operacional

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Reviewed January 2, 2013

Hotel accomodations are tough to come by these days in Rio, but I paid top dollar for a hotel room with problems too numerous to list. Here are some: You need to call everyday and sometimes more than once a day for a wifi access code. There is no clock in the room. The phone did not work. The outlets did not take US or UK type plugs and the hotel had no adaptors. The elevator is incredibly slow.
The temperature in the meeting rooms could not be regulated between freezing and oppressively hot.

There was an overall sense of indifference on the part of the hotel staff.

  • Stayed: November 2012, traveled on business
    • Value
1  Thank cuda153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Manager at Pestana Rio Atlantica, responded to this reviewResponded January 8, 2013

Dear Guest,
Thank you for choosing the Pestana Rio Atlantica Hotel and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in the future. We hope that you will give us the pleasure of welcoming you back when you next visit the city of Rio de Janeiro.

Kind regards,

Erico Guedes de Souza
Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2012

Stayed from 17th - 23 December.
Upon hearing its our 17th Wedding Anniversary, we were given a complimentary upgrade to an Oceanic Suite. These Suites, only 2 per floor is about 3 times the size of a standard room and have very large balconies overlooking the entire 5km long Copacabana beach. All other rooms excluding the corner rooms have partial ocean views. The staff at reception, all very friendly. especially Amanda understand and speak English. The rooftop pool can be considered the highlight of the hotel. Generally speaking. the staff is very helpfull. It is unfortunate that I have never stayed at another hotel in Rio, hence unable to provide a comparison.

Compared to international standards, this is definitely not a 5* hotel, infact I'd rate it a 3*. The breakfast has an extremely limited choice. The rooms do not offer coffee and or tea facilities and one has to ask for these items and hot water.

Room Tip: Insist on rooms from 6th - 12th floor and try your best for atleast a corner rooms. Rooms with complete ocean views are twice the prize.
  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Denver B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, Manager at Pestana Rio Atlantica, responded to this reviewResponded January 8, 2013

Dear Guest,
We would like to thank you for staying with us at the Pestana Rio Atlantica Hotel, and for taking the time to send us your valuable comments. It´s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We do hope to have the opportunity in the near future to welcome you, your friends and family back at our hotel, as we look forward to being of service. Thank you again for having shared your experience with us.

Yours Sincerely,
Erico Guedes de Souza
Gerente Operacional

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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