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Belmond Copacabana Palace
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Reviews (3,528)
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868 - 873 of 3,528 reviews
Reviewed March 14, 2014

Rio de Janeiro, Carnival, Copacabana Palace.
The perfect set to enjoy in high style the famous brazilian Carnival??
Nope if you choose to stay at the Copa and hope to have a five star service.
The problems were concentrated in the pool area and the restaurants...
At the poll you have an unofficial system where the pool assistants reserve for the whole day the best places for the ones that make arrangement$$ or are frequent users...even if they don't show up at any moment!! The result is that the front chairs remain partially empty all the time, and if you ask for the place you can hear answers like: the ladies on those chairs are swimming right now....you look at the pool and it is... EMPTY!
During the famous (??) saturday Feijoada ( pork and sausages with black beans dish) what was missing for more than 20 minutes... guess what?? The beans!!
At the famous (??) Sunday brunch... lot's of trays were empty and completely messed up by users and guess what?? More than 20 minutes to replace them!!
You might think..... carnival... hotelat full occupancy.... less personal. NO..!!!
In the pool and pool restaurant at a certain moment I counted more than 20 people...
Talking, making jokes, staring the infinitum ..
Supervison?? Management?? Sometimes a lady called Silvia ( if I can remember) was walking around but without noticing anything... 5 star hotel? With a hostal ( with all the respect they deserve!!) level of service!!
Just one more complain: at the famous (??) Cipriani restaurant...the french maitre that NEVER knew which was the special of the day, if the dishes that had been publicized in the weekly magazines THAT SAME WEEK were available in the kitchen - because they weren't in the menu..., if thechef could prepare a dish with a different side order... and so on. Every time he left the table to go to the kitchen to ask!!!! Crazily insane!! And we have to wait for the answer several minutes!
Do do that only with a glass of good wine... correct?? Wrong again!!! The wine list was ridicously small for a restaurant of that level... just some options, nothing outstanding... bad choice again.

The room service, the room cleanliness, the room assistance, the turndown : outstanding, fast, precise, courteous, attentive. Overall great!

So if you go to the Copa to stay in your room it's the best choice. You have to go. For the rest, the service sucks!

Just to let you know...the occupancy during the Carnival was at less than 50% !!!!!
Their worst year ever...they have blamed the (un) security for which Brazil is famous ( again).
That is absolutely not true...The security is as usual, you have to take care as in any big city, and the touristic areais full of policemen forces.
The real fact is, Copa has increased the prices, they charge you over 2000 per room per night and they provide third class level of services...
For what you pay you expect a lot more... that's why people is not going there. They don't have what they pay for!!
Go somewhere else!

Room Tip: old building , any room facing the beach or the pool. Better 2 or 3 floors that have big windows with balcony. In the Anexo, the corner rooms final 0 facing the pool!
  • Stayed: March 2014, traveled with family
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4  Thank Riguzzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this reviewResponded March 18, 2014

Dear Guest,
First of all, we take this opportunity to express our deep apologies for all inconvenience you may had as well to admit our frustration about not to meet your expectations regarding our services. All your feedback content are really relevant and are being carefully analysed in order to avoid future situations as reported. We are constantly investing in intensive training in order to improve our team's performance. Once again please accept all apologies. If you need further assistance, we will be glad to be at your disposal. Please access our web-page, wwww.copacabanapalace.com.br in the section 'contact us'.

Yours sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2014

We stayed in this hotel in Feb/Mar 2014. Overall, this hotel has potential, but it definitely needs some changes. I've stayed in 5-star hotels around the world (see my other reviews), and this is far from 5 stars. Here are some factual observations.

1. Our suite was infested with ants (see pictures). How did we find this out you ask? My significant other ate a piece of bedside chocolate left by the maids and she had ants in her mouth!!! She immediately gagged and we investigated further. The entire bedside table was covered in ants, which were also crawling onto the bed and elsewhere. The ants were eating the the other chocolate pieces on the table, and were all over the room. We mentioned this to the front desk, and while the front desk staff gave us a token sorry, their response was totally unacceptable. For something like this, I would have expected the hotel management to get in touch with me and at least apologize. Nothing like this happened.

2. The concierge is a bit of a disaster. They are all very nice, and things eventually worked out, but it was a painful process to get there each time. First, before arriving at the hotel, they were incredibly slow to respond to e-mails (if they responded at all). Then, some of the information they gave me was wrong (e.g., like sending the schedule for last year's Carnival). Then, when I was there, they made a lot of promises, but never followed through. For example, it took four days of stopping by the concierge before they actually got me the Sambadrome tickets I asked for. I eventually had to talk to the Head concierge (the one in the gray suit) to get things done.

3. They mischarged me for the airport transfers. They quoted me one price for the transfer, and I was charged a different amount in the bill. I am still trying to straighten this out with the hotel.

4. The beach service on Copacabana beach is pretty good. There were always seats available, and the attendants were great. The gym was ok. Pretty average for a hotel.

5. The breakfast buffet in Pergola was great (lots of great local fruits), but definitely skip it for lunch. The lunch at Pergola was incredibly expensive, and lower quality than the food at the beach-side stands along Copacabana beach.

6. The pool is very nice, and it was pretty lively. Though, it's largely in the shade for most of the day.

  • Stayed: March 2014, traveled with family
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7  Thank tacostuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this reviewResponded March 10, 2014

Dear Guest,
Firstly we would like to let you know our deep concern about what took place in your last stay. We truly would like to express our sincere apologies. Every topic listed and detailed by you, although is not usual, is very serious. We assure that they will be investigated and respective measures will be taken. Please fell free to acess our home-page in the section, contact us, in order to provide further information and data, including the situation involving the expenses of the airport transfer.
Once again, please accept our apologies.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2014

This hotel is incredible, from the moment you arrive at the door to be greeted by friendly, efficient doorstaff, to the incredible scents they have as you enter the lobby to the stunning location. Right across the road from Copacabana Beach the hotel offers true luxury. The bedrooms are not huge but are beautifully appointed. The corridors are large, light and airy and the designs throughout the hotel are understated classical elegance.

The pool is large with beds around the edge and a pool terrace and restaurant (this is where you eat breakfast) at one end looking out onto the beach. The pool does not get any sun in the late afternoon so it is best to use the pool in the morning and the beach in the afternoon. There are hundreds of staff so you wont wait long for any request.

The breakfast was excellent with a good selection of fruit, pastries and hot food.

The beach is quite crazy but the hotel staff quickly get you a sun lounger, towel and umbrella if you need it. The hotel is right in the middle of Copacabana Beach and I have to say I preffered Ipanema Beach but both are very nice (although the sea is pretty cold).

The hotel has an excellent spa, a japanese restuarant, an Italian restaurant and the pool terrace. Rooms in the old part of the hotel do not have balconies but mine overlooked the pool which was great (room 118).

The hotel has been recently refurbished and you can definitely tell that everything is new, clean and stunning.

Room Tip: My rooms was 118 which was overlooking the pool.
  • Stayed: February 2014, traveled on business
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1  Thank melanie_court
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this reviewResponded March 10, 2014

Dear guest,
it is a great privilege and honor for us to provide the best service and accomodations to our guests. Thank you very much for all the commendations. Our restaurants are famous and, as you mentioned, we will have a new one specialized in oriental culinary. It will be a sucess.

All the best,

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Reviewed March 3, 2014

The Copacabana Palace Hotel is located across the street from the Copacabana Beach in Rio. It is an older hotel in a prime location. The artwork is both beautiful and historic. It was very well maintained.

Our suite was absolutely beautiful. We had a separate sitting room, bedroom, and very large bathroom. We had a good view of Copacabana beach from our balcony. The room was very nicely furnished.

The one item we overlooked was enough converters for electricity. We needed to charge phones and tablets and were provided extra converters by the hotel very quickly.

We ate at the Pergola for breakfast and lunch. We enjoyed the buffet especially.

It was a very pleasant stay.

Room Tip: Be sure to get a room with a view of the beach. It is worth the extra cost.
  • Stayed: January 2014, traveled as a couple
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1  Thank Sea Ya' I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this reviewResponded March 19, 2014

Dear guest,
It is always a great privilege for us serving our guests and providing a incredible and unforgettable experience in our hotel. Thank you very much for sharing your comments.

All the best,

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Reviewed March 2, 2014

Amazing hotel great stay lovely staff, rooms fantastic well decorated bed is as comfy as can be would recommend this hotel to any one will be going back next year . Outside hotel we travelled to various places no trouble at all, if you want a special hotel to go to this is the one.

Stayed: February 2014, traveled as a couple
1  Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this reviewResponded March 19, 2014

Dear guest,
We would like to express our sincere gratitude for your very positive review. It is a great joy to know that we were succesfull to provide a remarkable experience during your stay with us.

Best wishes,

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