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“Beautiful hotel!”

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Belmond Copacabana Palace
Ranked #3 of 281 Hotels in Rio de Janeiro
Certificate of Excellence
Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful hotel!”
5 of 5 bubbles Reviewed February 2, 2014

Beautiful hotel in the perfect location. We spent time at both the gorgeous pool and the beach. Breakfast was included every morning and the fruit was delicious! The staff was very friendly (and their English was excellent).

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this review, February 14, 2014
Dear Guest,
Thank you very much for sending your comments and all your commendations about the beauty of the hotel and the quality of our service.

All the best,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,161 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (391)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
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English first
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed January 28, 2014 via mobile

My wife and I stayed here for three nights earlier this month, at the height of the summer season. The experience was terrific in every way. The staff was uniformly helpful and courteous, and we sought their advice and assistance on everything from restaurants (Aprazivel and Satyricon were superb) to sightseeing (Corcovado, Sugarloaf and a tour of the historic city) to transportation. The room was very nice, even though it was not a top priced room. And the whole property has a 1920s elegance that will appeal to those who like classic style of a bygone era. The food by the pool at Pergola was excellent. We didn't try the Cipriani restaurant but it looked marvelous. You can't go wrong at this hotel, now owned by the Orient Express Group.

Stayed January 2014, traveled as a couple
Helpful?
Thank RHSII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed January 27, 2014

We had to visit the Palace Hotel, it is an icon of Rio. We had a cocktail and nibbles by the pool. Very pleasant experience and not overpriced which was nice. Lovely mood lighting and music to match made the experience memorable

  • Stayed October 2013, traveled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Zmaragdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
Level Contributor
173 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 bubbles Reviewed January 26, 2014 via mobile

This is meant to be Rio's best grand hotel .

Well compared with anywhere else I have been in the world this hotel does not deserve five stars !

Apart from the location everything about it , rooms , service food are very average indeed !

In view of Brazils plans with the Olympics and the foot ball hotels there including this one remain a big problem .

I have been three times and would not return by choice , if this is the best in Rio goodness knows what the alternatives are like !

Expensive poor value

Stayed October 2013, traveled with friends
Helpful?
1 Thank JonathonSwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this review, January 28, 2014
Dear guest,
First of all, we would like to express our deep concern after reading your review. Although your stay was on october and you reported your insatisfaction a couple of days ago, we really need your kind cooperation to provide more details and we will make all the efforts to check. Please, feel free to access our homepage www.copacabanapalace.com and select to contact us, filling with all the information you can and we will return you promptly.
All the best
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Level Contributor
199 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
5 of 5 bubbles Reviewed January 26, 2014

We are in Rio for 2 months for work, and decided to treat ourselves to a night in this iconic hotel. The building is so beautiful, both inside and out! We enjoyed our stay very much, but at R$1700 per night, I am allowed to pick a few nits.
I made the reservation via the hotel website (after comparing various sites, the actual hotel website offered the best price) and requested a dinner reservation. It seems that this request was not passed on.
Since the hotel offers beach service, we decided to cross the road and take advantage. The section on the beach is quite small. It is recognizable by the branded umbrellas, but that is the only hint you are at the right place. The shelter for the umbrellas and staff is not marked or branded, and looks just as shabby as all the other little shelters. There was a guy in a blue speedo who more or less ignored us, even though we were clearly looking for some assistance. When we approached him, he said there was only one sun bed free. He took of the previous guest's towels and put clean ones down for us. I thought they could have more sun beds, because there were only about then, it was the middle of summer, and the hotel seemed pretty full. It got better after that, once we came back from our dip in the ocean, there were two clean towels waiting on our sun bed for us, and a little later we were offered small bottles of cold mineral water.
Bar service by the pool was fairly slow and a little unprofessional (there was plenty of staff on hand and it wasn't that busy). When we went back for a last drink after dinner, there were even less guests, we were kept waiting for ten minutes, only to be informed that the bar was about to closed. When I asked if we could still order, I was told yes, so I didn't see the point of the initial comment.
Other than that there is absolutely nothing to complain about. Reception staff were totally wonderful, the room was gorgeous, the bed incredibly comfortable, the bathroom huge with a great shower, breakfast was excellent (although waiting more than 15 minutes for 2 fried eggs seemed a bit much), and generally we felt very glamorous staying at this hotel. It was a wonderful, tranquil escape from hectic Rio, almost 24 hours in a bubble of heaven.

Room Tip: We spent a little extra or ocean view and it was worth it
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Franck H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Brunswick, New Jersey
Level Contributor
84 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed January 25, 2014

This grand institution is right in the midst of the action of Copacabana Beach. I stayed here for one night, a chance to experience the grandeur of this hotel. It has an elegant façade looking out to the beach. Checkin was very courteous and helpful, and the room was ready despite the early arrival. It was a bit of a trek to the room – around the pool to the back complex. The room was at the back of the complex on the 3rd floor. It had two balconies, one that looked on to the relatively dreary street behind the hotel, and one that looked out on to a wall. A little stretch and one could see a minute glimpse of the beach – and I mean minute. The room was very spacious indeed: a living room, separate bedroom, and quite a spacious bathroom with both bathtub and separate shower. Overall it appeared to be in good condition, although the carpet at the entrance to the room, hallways and a little in the room, all look a little worn and shabby and need of a good clean. The large closet was big enough to store baggage, provided an in-room safe. A power adaptor was provided in the room for those not on the Brazilian power plug system. One would have thought that given the $500 cost of the room, the coffee pod system would be free of charge. No way. The pool is large, and was great to swim in, and for exercise. Pool service late in the afternoon was very very slow – a 20 minute wait for an order, a 20 minute wait for delivery. There were probably 5 people beside the pool at this time. Yet attendants were hanging around. Breakfast was included in the room price, and this was inside and outside around the pool. There was a wonderful selection of fresh fruits – these were marvelous, and abundant, and the variety was highly commendable. Hot buffet foods were not terribly varied. There did not appear to be an egg station to make omelets, and if this was available, it certainly was not make clear to us by the server. What – no Brazilian Pão de Queijo? Come on. I was able to order an espresso for breakfast – it arrived about 20 minutes later and was barely luke warm. We called a bell boy to collect our baggage on checkout. This did not happen, so after 15 minutes wait we brought our own baggage to checkout. Having traveled to some 100 countries, and stayed in countless hotels over the decades, this one is somewhat overrated. You can do better in Copacabana. See my review for the Windsor Atlantica!

Room Tip: Get details about your room when you check in.
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WorldTraveller08901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adriano S, Assistant to the General Manager at Belmond Copacabana Palace, responded to this review, January 28, 2014
Dear Guest,
We truly apreciate your comments and it is clear that you've gotten a unforgettable stay with us. Although the very positive examples, we do need to mention about our concern regarding your observations of our service and food. We assure you that we will verify each topic you highlighted. We are focused in providing high-level assistance to our guests and customers and make constant improvements. Please, accept our sincere apologies.
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Level Contributor
103 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed January 24, 2014

This is a great historical hotel that has never lost its glamour even with all the new kids on the block ... You feel relaxed with superb service and the Copacabana just across the road from the hotel. Lovely comfortable rooms. Amazing.

Stayed May 2013, traveled as a couple
Helpful?
Thank scotland007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belmond Copacabana Palace

Property: Belmond Copacabana Palace
Address: Avenida Atlantica, 1702, Rio de Janeiro, State of Rio de Janeiro 22021-001, Brazil
Phone Number:
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Rio de Janeiro
#1 Romantic Hotel in Rio de Janeiro
#1 Family Hotel in Rio de Janeiro
#1 Spa Hotel in Rio de Janeiro
#2 On the Beach Hotel in Rio de Janeiro
#3 Luxury Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Copacabana Palace 5*
Number of rooms: 239
Official Description (provided by the hotel):
Located in the famous Copacabana Beach, the Belmond Copacabana Palace is known as the most luxury hotel in Brazil. A symbol of sophistication and refinement, the Belmond Copacabana Palace offers an impeccable service, excellent cuisine and luxurious accommodation, confirming its tradition of ideal place to stay in Rio de Janeiro. The Belmond Copacabana Palace offers three restaurants inside its facilities; the Italian Cipriani, the Pergula Restaurant, with Brazilian and international cuisine, located next to the pool and the new Pan-Asian restaurant awarded with a prestigious Michelin Star, Mee. Apart from being a landmark in one of the most beautiful areas of Brazil, the hotel is also a center of wellbeing. It offers one of the main spas in the country, with different types of treatments, as well as a beauty salon, both open to the public. It also has a boutique with national and international brands and exclusive pieces. The exclusive Beach service offers sun loungers, umbrellas and water for the guests. The personalized treatment enchants the guests and provides a family atmosphere, making everybody feel at home. The hotel is also known as one of the most sort after venues for parties and Rio´s social events. It has a convention center with ten different rooms and salons of different sizes and shapes, to suite the various needs of the clients. For parties, the hotel offers the luxurious Golden Room, the Nobre Room and the Copacabana Rooms, which can be used for cocktails, dinners, wedding receptions, business meetings and other large parties. ... more   less 
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Also Known As:
Copacabana Palace By Orient-Express Hotel Rio De Janeiro
Copacabana Palace Rio De Janeiro
Copacabana Palace Hotel
Belmond Copacabana Palace Rio De Janeiro, Brazil

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