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“Disappointing service”

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Sheraton Barra Rio de Janeiro Hotel
Ranked #128 of 282 Hotels in Rio de Janeiro
London, United Kingdom
Level 6 Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Disappointing service”
Reviewed May 26, 2014

The hotel is located just across the road from the beach and while the room was nice, I felt my week's stay here was spoiled but incredibly poor service from the reception and restaurant staff.
I had arranged for a taxi to the airport the night prior to my flight because I knew there was a bus strike the following day. Despite assurances that this would be taken care of, it wasn't at all and the gentleman on Reception that morning was extremely unhelpful, sent me to and fro the concierge (who it turned out did not have an outside line on his phone to assist me), calling out and summoning me across the reception area (rater than coming over to where I was seated to give me an update). Despite this man's efforts to convince me to pay more for the hotel car, the concierge actually found a yellow taxi outside as I requested and couldn't have been more helpful.

I also experienced extremely poor service in the hotel restaurant for dinner - so I made arrangements to eat elsewhere each evening following - and had a maintenance man turn up unannounced to replace a lightbulb - which I had not reported and he could not find any to be replaced in my room.

All in all, very poor service from what is supposed to be a high-standard international hotel - I will look for other options when next I visit Rio for business.

Room Tip: rooms 1022 and 1023 are opposite the ice machine!
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kym H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Nottingham, United Kingdom
Level 3 Contributor
12 reviews
9 hotel reviews
Reviewed May 14, 2014

This is my favourite hotel! Rooms are great you really can treat it like your own apartment! Great views of the Ocean and beach! Location is out of the way however travel is cheap! Pool area is great and the pool staff really do take care of you! I've never had any issue with this hotel in my 20+ stays!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Speedbirdccw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crawley, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 9, 2014 via mobile

I stay here fairly frequently for business. I find the room design (Large suite like with kitchenette and Large Sea View balconies) makes for a very comfortable and pleasant stay, My one criticism here would be the bathroom, good design but only ever seems to be hot water later on in the day!?
I've sampled much of the food, restaurant and room service and found it to be very good indeed. Staff are on the whole friendly and fairly efficient with everything.
Excellent Beach is accessible via the worlds slowest changing traffic lights. Though public, Plenty hotel loungers and towels available.numerous beach bars offer bargain booze and snacks.
My continuous criticism of this hotel is the wi-fi.....
A. It's Chargeable (29R$ Per 24hr) I know this is fairly standard of big hotel chains so not too pricey by comparison.
B The connection is poor border-lining useless! Completely unacceptable when you expect your guests to pay for it. On my current trip, every time I wish to connect I must do so by standing in the hallway.
Very inconvenient when trying to do work or stay in touch, which is important when so far away from home.

Stayed May 2014, traveled on business
Helpful?
1 Thank JimmyEnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 18, 2014 via mobile

Took me 30 minutes in line to check-in. Processes don't seem to work. No express check-out, therefore one must suffer in line again. Although location is nice, they should have better processes, more, better trained, committed employees, employees... better, they should have all of them...

Stayed April 2014
Helpful?
2 Thank WChamon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Rio de Janeiro hotels

Tangerang, Indonesia
Level 5 Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 5, 2014

We spend almost 2 years in Brazil as cariocan, and during our stuff being packaged by the mover we stayed in this hotel due to close proximity to our children's school at EARJ Barra.

Our other option is the Windsor barra, but due to our bad experienced staying in the other Windsor hotel chain in Rio we try to avoid that.

Great Hotel with nice breakfast, our kids loved the nestle machine that spurts out hot chocolate like in the fuel stations, the only difference is it's free. Loved the swimming pool and all rooms has a view to the Barra beach due to it's diagonal facing balcony.

We enjoyed our stay in Rio and Sheraton is the perfect place to end our tenure there......Adeus Rio !!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AgungP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMello_ShBarra, On behalf of General Manager at Sheraton Barra Rio de Janeiro Hotel, responded to this review, April 8, 2014
Dear Guest,
We are glad to hear that you and your family had a great time in our hotel and that we succeed in the challenge of being your home away from home. We hope to have the opportunity of host you again in the future once you’re back in Rio.

Best regards,
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 6 Contributor
49 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 4, 2014

I stayed here in March 2014. The hotel was booked by my airline so I didn't had much choice. The hotel is located at the beach , the rooms have a great view over the Ocean and the balcony is a big plus. The rooms are outdated and they need refurbishment. Some parts of the room ( corners ) are just not clean and that's unacceptable. Staff is friendly but it seems that their are just not enough staff members in order to garantuee a quick service. Not bad, but not 5-Star.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jumeirah23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minsk, Belarus
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 29, 2014 via mobile

Big hotel. Good English stuff which is very important for Rio:)) And all the services expected from 5 stars hotel are available) Together with spa, nice swimming pool and sunbathing area. Also I took a chance to visit hairdresser which was quite cheap and very good quality. The beach is just in front of you and the view from the big balcony in the room is great. It is good to have a rest for few days in this hotel in case you have already visited all the places and beaches in Rio)) Cause choosing Barra area for the whole stay is not a good idea as long as you are not older than 50. We took a taxi to any restaurant or shopping place from that hotel, and nothing like good club or bar are available nearby. If you are demanding on food, better try other hotel cause breakfast were too poor and even not that fresh (fish) comparing with a 3 stars hotel in Copacabana we had stayed previous days. The room is more or less ok for 1-2 days, it looks nice from the pictures and first impression, but only before you smell the air and feel the age of hotel. The shower room was even with extreme old glass and always wet floor. So, the hotel is only business trip choice. Or 2 days stay maximum.

Stayed March 2014, traveled as a couple
Helpful?
Thank Tattychka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMello_ShBarra, On behalf of General Manager at Sheraton Barra Rio de Janeiro Hotel, responded to this review, April 1, 2014
Dear guest,
Thank you for choosing Sheraton Barra for your last stay in Rio de Janeiro and for sharing your opinion with us. We are glad to hear that, over all, you had a nice stay with us. It's sad to know that our food and beverage service and some of our facilities didn't meet your expectation. We'll be considering your comments in order to improve the quality of our services.

Best regards,
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Barra Rio de Janeiro Hotel

Property: Sheraton Barra Rio de Janeiro Hotel
Address: Avenida Lucio Costa 3150, Rio de Janeiro, State of Rio de Janeiro 22630-010, Brazil (Formerly Radisson Hotel Barra)
Phone Number:
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Barra da Tijuca
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Rio de Janeiro
#54 Luxury Hotel in Rio de Janeiro
#57 On the Beach Hotel in Rio de Janeiro
#60 Business Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Barra Rio de Janeiro Hotel 5*
Number of rooms: 292
Official Description (provided by the hotel):
Located between the ocean and mountains in the city’s most modern neighborhood, Sheraton Barra Rio de Janeiro Hotel is surrounded by extensive lakes, stunning beaches and the exuberant Atlantic Forest. With modern design and impeccable decoration, Sheraton Barra offers 292 spacious guestrooms and suites, all with private balconies and overlooking the ocean. For your relaxation, Sheraton Barra Rio de Janeiro Hotel offers 2 outdoor pools, one for adults and another for children, an international cuisine restaurant, Fitness Center with modern workout devices, open-air hot tubs, dry and steam saunas, a squash court, playground and beach service. Located in the middle of a thriving garden is the Vila Spa, - with 5 bungalows for body treatments and exclusive bath rituals and massages that ensure a harmonious balance between body and mind. For all types of events, the Hotel offers 9 event rooms that hold up to 400 people, with all the required equipment infrastructure and technology, in addition to an experienced team of professionals to provide support for corporate or social events. ... more   less 
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Also Known As:
Sheraton Barra Hotel And Suites
Sheraton Barra Hotel Barra Da Tijuca
Sheraton Rio De Janeiro
Rio De Janeiro Sheraton
Sheraton Barra Rio De Janeiro Hotel Brazil

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