The hotel is located just across the road from the beach and while the room was nice, I felt my week's stay here was spoiled but incredibly poor service from the reception and restaurant staff.
I had arranged for a taxi to the airport the night prior to my flight because I knew there was a bus strike the following day. Despite assurances that this would be taken care of, it wasn't at all and the gentleman on Reception that morning was extremely unhelpful, sent me to and fro the concierge (who it turned out did not have an outside line on his phone to assist me), calling out and summoning me across the reception area (rater than coming over to where I was seated to give me an update). Despite this man's efforts to convince me to pay more for the hotel car, the concierge actually found a yellow taxi outside as I requested and couldn't have been more helpful.
I also experienced extremely poor service in the hotel restaurant for dinner - so I made arrangements to eat elsewhere each evening following - and had a maintenance man turn up unannounced to replace a lightbulb - which I had not reported and he could not find any to be replaced in my room.
All in all, very poor service from what is supposed to be a high-standard international hotel - I will look for other options when next I visit Rio for business.
- Official Description (provided by the hotel):
- Located between the ocean and mountains in the city’s most modern neighborhood, Sheraton Barra Rio de Janeiro Hotel is surrounded by extensive lakes, stunning beaches and the exuberant Atlantic Forest. With modern design and impeccable decoration, Sheraton Barra offers 292 spacious guestrooms and suites, all with private balconies and overlooking the ocean. For your relaxation, Sheraton Barra Rio de Janeiro Hotel offers 2 outdoor pools, one for adults and another for children, an international cuisine restaurant, Fitness Center with modern workout devices, open-air hot tubs, dry and steam saunas, a squash court, playground and beach service. Located in the middle of a thriving garden is the Vila Spa, - with 5 bungalows for body treatments and exclusive bath rituals and massages that ensure a harmonious balance between body and mind. For all types of events, the Hotel offers 9 event rooms that hold up to 400 people, with all the required equipment infrastructure and technology, in addition to an experienced team of professionals to provide support for corporate or social events. ... more less
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- Also Known As:
- Sheraton Barra Hotel And Suites
- Sheraton Barra Hotel Barra Da Tijuca
- Sheraton Rio De Janeiro
- Rio De Janeiro Sheraton
- Sheraton Barra Rio De Janeiro Hotel Brazil