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“Good location, poor quality services”

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Mercure Botafogo Mourisco
Ranked #62 of 286 Hotels in Rio de Janeiro
Certificate of Excellence
Reviewed August 24, 2013

Close to several malls, movies theaters, restaurants and to the subway, this is a great location to stay when in Rio for a visit if you are not looking to stay next to the beaches or after a great service - options and quality here are poor, but the price is right.

  • Stayed: August 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank cmayr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAFAEL A, Gerente geral at Mercure Botafogo Mourisco, responded to this reviewResponded February 11, 2015

We very much appreciate your comments regarding your stay at the Mercure Botafogo Mourisco. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

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93 - 99 of 983 reviews

Reviewed August 19, 2013

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank NeodiSaoPaulo_Brazil
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RAFAEL A, Gerente geral at Mercure Botafogo Mourisco, responded to this reviewResponded February 11, 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 30, 2013

Excellent location, near Praia shopping Botafogo. Our room had a view for the Christ Redeemer. The staff was always very helpful and friendly. The rooms were very clean. Close to the main attractions in Rio and lots of things to do around the hotels. I would suggest Boteco Informal in Botafogo Praia Shopping, as it views the Sugar Loaf.

Room Tip: I stayed in 809. Fantastic
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  • Stayed: July 2013, traveled as a couple
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Thank Duanes S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAFAEL A, Gerente geral at Mercure Botafogo Mourisco, responded to this reviewResponded February 11, 2015

We very much appreciate your comments regarding your stay at the Mercure Botafogo Mourisco. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2013

The strongest point of Mercure in my opinion is how friendly the staff is. Rio de Janeiro is not famous for service quality but somehow Mercure Botafogo Mourisco is really good on this. The first room I stayed had old unmaintained furniture, broken A/C and dirty sofa, unaceptable for a midscale hotel brand, I was transferred then to a new room, which was much better. The rooms, on the other hand are big. Breakfast is reasonable but not special. The gym is mediocre, outfitted with old broken residential fitness equipment instead of professional.

  • Stayed: July 2013, traveled on business
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Thank crsbrz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAFAEL A, Gerente geral at Mercure Botafogo Mourisco, responded to this reviewResponded February 11, 2015

We very much appreciate your comments regarding your stay at the Mercure Botafogo Mourisco. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Fitness Center it was rebrading now. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

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Reviewed July 14, 2013

Usually finding a reasonable hotel in a rush is a challenging task. I came to Mercure Botafogo for its low cost in the region. I was impressed by its excellent cost benefit. Nicely located in the Botafogo neighborhood, fast check-in and check-out, reasonable breakfast, a large room (stayed in the second floor just above the Amaranto restaurant) renovated to attend disabled citizens and a surprising view. Laid in my bed I was able to see a iluminated Christ the Redeemer at the top of Corcovado. No extra charge for that priceless scenery.

I will seriuosly consider staying in this hotel in my future trips to Rio.

Room Tip: Rooms facing the east corner at the back side of the hotel provides a nice view of Corcovado.
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  • Stayed: July 2013, traveled on business
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Thank SilvioT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAFAEL A, Gerente geral at Mercure Botafogo Mourisco, responded to this reviewResponded February 11, 2015
Google Translation

Obrigado por ter tomado o tempo para compartilhar seus pensamentos e experiência em Mercure Mourisco no TripAdvisor! Estamos felizes em ter ouvido falar que o hotel satisfez suas expectativas, uma vez que é o nosso objetivo de encantar e satisfazer todos os nossos hóspedes! É claro que nós esperamos recebê-la no Mercure Mourisco em breve! Atenciosamente.

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Reviewed July 8, 2013

The hotel is reasonably clean with a good location.
The maintenance is not what you woud expect.
However, the breakfast leaves a lot to be desired with this price. They had problems to understand omelette. The staff had problems to understand English.

I paid in full , but after I left suddenly the hotel debited R$ 1300 to my card with no explanations.
Only after i was able to have a friend talk for 30 minutes in Portuguese, they agreed to cancel the transaction.

  • Stayed: May 2013, traveled on business
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Thank SJG-Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAFAEL A, Gerente geral at Mercure Botafogo Mourisco, responded to this reviewResponded February 11, 2015

Thank you for taking the time to tell us about your experience at the Mercure Botafogo Mourisco.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Mkaufm
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RAFAEL A, Gerente geral at Mercure Botafogo Mourisco, responded to this reviewResponded February 11, 2015

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Botafogo Mourisco

Address: Rua da Passagem 39 | Botafogo, Rio de Janeiro, State of Rio de Janeiro 22290-030, Brazil (Formerly Caesar Business Rio de Janeiro Botafogo)
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Botafogo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Rio de Janeiro
#36 Luxury Hotel in Rio de Janeiro
#40 Romantic Hotel in Rio de Janeiro
#48 Business Hotel in Rio de Janeiro
Price Range: $74 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Botafogo Mourisco 4*
Number of rooms: 110
Official Description (provided by the hotel):
Of our main options in Rio de Janeiro. This accommodation is a 5-minute walk from the beach. Situated in Botafogo, 2.3 km from Copacabana Beach, the 4-star Mercure Botafogo Mourisco offers a pool, bar and gym to relax during your stay in Rio de Janeiro. For your convenience, free WiFi is available. The air-conditioned rooms have cable TV, a safe, a minibar and a private bathroom with a hairdryer. The hotel features a restaurant, 24-hour front desk, business center and meeting rooms. You can also enjoy the bar for refreshing drinks. Mercure Botafogo Mourisco is just 300 meters from Botafogo Metro Station, 2 km from Sugar Loaf Mountain and 5 km from Copacabana Fort. Santos Dumont Airport is 5.4 km away, while Tom Jobim International Airport is 22 km away. ... more   less 
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Also Known As:
Caesar Business Rio De Janeiro Botafogo Hotel Rio De Janeiro
Mercure Botafogo Mourisco Rio De Janeiro, Brazil

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