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“thanks God, Sofitel is now managing the Ceasar Park.”

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Sofitel Rio de Janeiro Ipanema
Ranked #41 of 283 Hotels in Rio de Janeiro
Certificate of Excellence
Reviewed November 10, 2013

we stayied for 3 days, and was fantastic, good service, very good breakfast, clean hotel,
and nice concierge service. we recomend now,since sofitel is taking care ...
all kind of tropical fruits served in the morning.

Room Tip: nice view of ipanema beach. ask for it ...
  • Stayed: November 2013, traveled as a couple
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Thank carlosvb2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM A, Gerente geral at Sofitel Rio de Janeiro Ipanema, responded to this reviewResponded November 20, 2013

Dear Guest,

We very much appreciate your comments regarding your stay at the Caesar Park Rio de Janeiro. It is always a pleasure to receive positive feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Marie Berengere Chapoton
General Manager
Caesar Park Ipanema Rio de Janeiro Managed by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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534 - 540 of 1,725 reviews

Reviewed October 30, 2013

We very much enjoyed our stay at the Cesar Park Hotel. We found the staff extremely helpful and courteous. Among other services, the concierge retrieved for me a cane that I had left in a taxi, which I had given up any hope of finding again. Our room was most comfortable, with a beautiful view toward Ipanema Beach, where the hotel has a reserved section for guests to use. The abundance of 110 volt outlets in the room was a valuable service for North-American visitors. The top-floor restaurant has superb views along the coast in both directions. The dinner is very good and the breakfast buffet is excellent, with a fine selection of tropical fruits. The adjacent pool is minuscule, which is not a major problem given the fact the superb beach is just across the road!
Shops, restaurants, and banks are easily accessible two blocks behnd the hotel.

Room Tip: Try to reserve an upper-floor room with a view toward the beach and the ocean. Next year, with the W...
  • Stayed: October 2013, traveled as a couple
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Thank Strathcool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM A, Gerente geral at Sofitel Rio de Janeiro Ipanema, responded to this reviewResponded October 31, 2013

Dear Guest,
Thank you so much for choosing Caesar Park Ipanema Managed by Sofitel.
It is a pleasure to hear that your staying met your expectation.
We hope to welcome you in your next visit to Rio de Janeiro,.
Kind Regards,
Marie Berengere Chapoton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

We stayed at the Caesar Park hotel approximately 6yrs ago and was unimpressed with the upkeep and quality of rooms of the hotel. I returned last week, hoping that the hotel had improved since Sofitel took over the property and renovated the rooms and have to say we was extremely disappointed. The hotel is definitely not a 5 star hotel, they updated the furniture, the tvs, but carpets were heavily stained, drapes torn and the lobby and rooftop deck were not renovated and completely outdated. However, the state of the hotel was not my main issue, my main issue was with the inefficiency of the concierge and lack of customer service provided by management to remedy the issues. It is important that a hotel takes responsibility for the mistakes made by their employees and that they make efforts to ensure that their clients have a great experience. The Caesar park hotel did not assume responsibility for their concierge's inefficiency, nor were they immediately apologetic for the issues we experienced. What makes a hotel a 5 star hotel, besides the amenities and the property is customer relations and we felt that the hotel lacked all of the above and would not recommend it.

  • Stayed: October 2013, traveled as a couple
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1  Thank MomosLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM A, Gerente geral at Sofitel Rio de Janeiro Ipanema, responded to this reviewResponded November 10, 2013

Dear guest,

Thank you for taking the time to tell us about your experience at the Caesar Park Rio de Janeiro.

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Sincerely,

Marie Berengere Chapoton
General Manager
Caesar Park Ipanema Rio de Janeiro Managed by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank yoskiwoski
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GM A, Gerente geral at Sofitel Rio de Janeiro Ipanema, responded to this reviewResponded October 27, 2013

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Reviewed October 16, 2013

Excellent location right on Ipanema Beach in the middle of it all. Room was top notch, very spacious, clean and well appointed, including 110V outlets for every socket. Roof top deck, where buffet breakfast was served every morning is stunning with an incredible view of Ipanema.

Did not figure out until after the fact how expensive breakfast was: $65.00 USD Unless that is factoring in the view, I can't imagine where that price came from.

Hotel staff was friendly but I thought it was strange that they did not greet guests or open the doors for us as we entered or left the hotel.

Beware of out-of-hotel/3rd party services offered by the hotel. For stance, We asked the hotel to send a car for us at the airport because we were getting in at 1am in the morning. We were a bit put off by the fact that the driver started hitting us up to sign up for extra services (personal tours, to be taken to night clubs, etc.,) as soon as we sat down in the car. Very shady and a bit concerning that early in the morning. We were also thrown by the fact that when we got to the hotel we learned that the car service was a third party vendor that we would have to pay separately.

Similarly, when we asked about tours with the concierge we where presented with a list of options that turned out to be 3 times the price of what was being offered by tour companies a couple of blocks from the hotel...That's some mark up! Because we procrastinated and waited until the last day to book and with the thinking that the higher cost hotel arranged tour would be somehow worth it (I did ask the concierge this question), we decided to pay $300R each for a tour of Corcovado & Sugar Loaf which other operators were charging $90R for.

The first surprise is that the hotel demanded cash upfront for the tour (despite the high mark-up). The second surprise was that the tour turned out to be not much better than taking a taxi. To be fair to the tour operator, they did give us commentary on spots throughout the city as we drove by on our way to Corcovado & Sugar Loaf. However, when we reached the primary sites, we were basically told to explore on our own and meet back in x minutes. I am not sure why the hotel though this was worth more than 3 times the regular price.

So, in conclusion, you can't miss by staying at this hotel if you are looking for great accommodations but make sure to wear your savvy traveler's hat so you won't get fleeced. Expensive hotels typically cost more, one expects that. But for the additional cost, one expects to get great value for the money.

Finally, I think that if a hotel offers services to its guests it should be willing to stand by them. I see the hotel asking for cash up front and having guests pay third party vendors directly as an indication of their lack of confidence in the service. With these forms of payment, you would clearly be on your own if there was a dispute. Caesar Park should really relook at this.

I would stay at this hotel again and recommend it to friends but I would avoid relying on the hotel for services such as the ones I mentioned.

Thanks Mark

  • Stayed: October 2013, traveled as a couple
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2  Thank MarkAnthonyStephens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM A, Gerente geral at Sofitel Rio de Janeiro Ipanema, responded to this reviewResponded November 10, 2013

Dear guest,

We very much appreciate your comments regarding your stay at the Caesar Park Rio de Janeiro managed by Sofitel.

We strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Thank you again for sharing your experience,

Sincerely,

Marie Berengere Chapoton
General Manager
Caesar Park Ipanema Rio de Janeiro Managed by Sofitel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

My husband and I just returned from a business trip to Sao Paulo and a side trip to Rio. We selected the hotel because of its location directly across the street from Ipanema beach. We selected a room with oceanfront view. It was perfect. We were on the 18th floor and even though the weather was not so good, the view was great. The accommodations were good as well and quite clean. I have read other reviews that claim the room to be outdated. We did not think so and found it bright and airy. The personnel were very helpful and the location for shopping and restaurants is the best.

Room Tip: pay a little more for an ocean view
  • Stayed: October 2013, traveled on business
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Thank luckycmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM A, Gerente geral at Sofitel Rio de Janeiro Ipanema, responded to this reviewResponded October 13, 2013

Dear Guest

Thank you for staying at Caesar Park Rio de Janeiro – Managed by Sofitel, and also for your comments.

It is with pleasure that we receive your remarks and acknowledge that our services were up to your desires and expectations.


We hope to welcome you again in your next visit to Rio de Janeiro.


Rest Regards,

Marie-Berengere Chapoton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

We found the staff very helpful and the rooms roomy and clean but somewhat dated. We had an excellent view of the beach. The location felt safe and was located in a great shopping area. Osklen and H Stern
Are two blocks away. We enjoyed the restaurant on the 23 rd floor. The breakfast was fabulous.
We had eggs, omelets, and an incredible selection of tropical fruits.
Be sure to try the Caipirinha which is the national drink.

Room Tip: Pick a room on the beach side
  • Stayed: September 2013, traveled as a couple
    • Value
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    • Cleanliness
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Thank Will C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM A, Gerente geral at Sofitel Rio de Janeiro Ipanema, responded to this reviewResponded October 13, 2013

Dear Guest

Thank you for staying at Caesar Park Rio de Janeiro – Managed by Sofitel, and also for your comments.

It is with pleasure that we receive your remarks and acknowledge that our services at Restaurant were up to your desires and expectations.


We hope to welcome you in your next visit to Rio de Janeiro.


Rest Regards,

Marie-Berengere Chapoton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Rio de Janeiro Ipanema

Address: Av. Vieira Souto, 460, Rio de Janeiro, State of Rio de Janeiro 22420-006, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Ipanema
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Rio de Janeiro
#21 Romantic Hotel in Rio de Janeiro
#25 On the Beach Hotel in Rio de Janeiro
#27 Luxury Hotel in Rio de Janeiro
#35 Business Hotel in Rio de Janeiro
Price Range: $206 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Rio de Janeiro Ipanema 5*
Number of rooms: 223
Official Description (provided by the hotel):
Sofitel Rio de Janeiro Ipanema combines sophistication and elegance to the minutest detail alongside friendly service. Its restaurants stand out for their high-quality cuisine, while its famous international stores are also an instant hit. Ipanema also offers a cosmopolitan, elegant and upbeat atmosphere. Sofitel Rio de Janeiro Ipanema is recognized as one of the best places to stay in the world and, definitively, one of the best options for those seeking subtle luxury and constant comfort. ... more   less 
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Also Known As:
Caesar Park Ipanema
Sofitel Rio De Janeiro Ipanema Brazil

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