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“Getting tired, in need of refurbishment”

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Sofitel Rio de Janeiro Copacabana
Ranked #71 of 282 Hotels in Rio de Janeiro
Monte-Carlo, Monaco
Level Contributor
144 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Getting tired, in need of refurbishment”
Reviewed November 23, 2013 via mobile

I have stayed here regularly over the last 10 years, and am sad to see this hotel slowly fading.
The location is great, and the facilities good, especially the executive club floor (now called Club Millesime) with it's dedicated club lounge with free drinks and snacks, and a quiet breakfast location (albeit with a limited selection - for a full buffet you need to go down to the main restaurant).
Rooms with an ocean view are limited, but worth searching out as the views per are nice. The rooms are average size, and well equipped.
The problem is that things start to be unreliable. In the last stay there was a problem with the AC on the executive floor, giving a smell of bad drains, to the extent that the club lounge was unusable. Generally there was a tired and damp smell through the common areas, covered up with liberal use of air freshener spray.
Nevertheless, I like the hotel and will return. I just hope they take the time for a bit of refurbishment soon.

Stayed October 2013, traveled on business
Helpful?
Thank Azure55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Rio, Gerente geral at Sofitel Rio de Janeiro Copacabana, responded to this review, November 29, 2013
Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Rio de Janeiro. We are sorry about the issues encountered. Please believe that it is our priority to satisfy all of our guests and deliver a Magnifique service and experience throughout your stay with us. We were truly pleased to welcome you and hope we will have the opportunity to satisfy you more on a next stay at Sofitel Rio de Janeiro Copacabana. Best regards, Frédéric Ribault, Hotel Manager
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  • Sleep Quality
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 22, 2013

We stayed at the Sofitel for 2 nights from 19 to 21 November. We were in Club Milleseme which was worth every extra cent. Julia was fantastic - nothing was too much trouble. The Club lounge was fantastic. Divine breakfast with a fresh basket of French pastries and then a full buffet. Sunset drinks were heavenly. We travelled with a baby and he was warmly welcomed. The crib all set up. So good we didn't want to leave for Iguacu. We are returning for another 5 nights in a 'normal' room so stay tuned for another update.

Room Tip: Third floor has hard wood floors so good for asthma sufferers. We had a suite so it was spacious and...
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  • Stayed November 2013, traveled with family
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    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Rio, Gerente geral at Sofitel Rio de Janeiro Copacabana, responded to this review, November 29, 2013
Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Rio de Janeiro. I am very glad to read about your Magnifique stay with us. It is our goal to satisfy all of our guests needs and always a pleasure to read that it has been reached. Please rest assured that I will forward your compliments to my team and specially to Club Millesimme’s team. We were truly pleased to welcome you and look forward to your next stay at Sofitel Rio de Janeiro Copacabana. Best regards, Frederic Ribault, Hotel Manager
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Auckland Central, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 21, 2013

Although the hotel is in a great location it is becoming quite run down.
Very small dingy room.
There must be better than this.
Very expensive for what we received.
There were 4 of us in 2 rooms and this was a concensus of us all.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mikeben2644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Rio, Gerente geral at Sofitel Rio de Janeiro Copacabana, responded to this review, November 29, 2013
Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Rio de Janeiro. Indeed we are perfectly located in famous Copacabana and a few minutes from the most trendy neighborhood in Rio, Ipanema. I am very sorry that we have not reached your spectations – neither do ours. Please rest assured that We will take the appropriate measures to avoid this kind of situation in the future. We were truly pleased to welcome you and we hope to see you again in your next stay at Sofitel Rio de Janeiro Copacabana. Best regards, Frederic Ribault, Hotel Manager
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Amsterdam, The Netherlands
Level Contributor
679 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 317 helpful votes
Reviewed November 21, 2013

Sofitel is a great hotel to stay in Copacabana beach.

The service is great, including this wonderful breakfast with all baked goods in French style brought to Brazil cost.

So, food is really great and the service is also good at the hotel and at the beach. They have beach service with umbrellas, chairs and cushions, right across the street of the hotel. It is a nice spot of the Copacabana beach to enjoy the sunny days.

The rooms are comfortable and we had a nice view of the beach as well.

During one time when we had lunch there, there was a band playing samba. Quite agreeable.

Room Tip: Rooms facing the entrance are not quieter, but will have the view of Copacabana beach.
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  • Stayed March 2013, traveled as a couple
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Helpful?
Thank JuPereira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Rio, Gerente geral at Sofitel Rio de Janeiro Copacabana, responded to this review, November 29, 2013
Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Rio de Janeiro. I am very glad to read about your stay with us. I will forward your compliments to my team. It is our goal to satisfy all of our guests needs and always a pleasure to read that it has been reached. We were truly pleased to welcome you and look forward to your next stay at Sofitel Rio de Janeiro Copacabana. Best regards, Frederic Ribault, Hotel Manager
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Sydney
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed November 19, 2013

The hotel is well situated at the end of Copocabana beach and while we had a view of the beach it was quite limited. Rooms were good and breakfast on the terrace was great with fabulous views along the beach front. Be wary walking around though, dress down and leave the jewellery in the safe. We were fine but one of our group did get mustard squirted on his foot on Ipanema beach (a distraction before they rob you!) so try to blend in and not look like a tourist.

Room Tip: Try to get a room high up on the south side so your room looks down the beach rather than across the...
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  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
Thank Sydneyrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Rio, Gerente geral at Sofitel Rio de Janeiro Copacabana, responded to this review, November 29, 2013
Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Rio de Janeiro. I am very glad to read about your stay with us. Please rest assured that I will forward your compliments to my team. Please believe that it is our priority to satisfy all of our guests and deliver a “Magnifique” service and experience throughout your stay with us. We were truly pleased to welcome you and look forward to your next stay at Sofitel Rio de Janeiro Copacabana. Best regards, Frederic Ribault, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 17, 2013

We stayed here for a five night break! Superb service in the Club. Nicole was outstanding as we're all the staff in concierge. Made up for a slightly dated hotel!! Recommend this place amongst some very expensive top end hotels. Simon and Christopher

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Rio, Gerente geral at Sofitel Rio de Janeiro Copacabana, responded to this review, November 20, 2013
Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Rio de Janeiro. I am very glad to read about your Magnifique stay with us. It is our goal to satisfy all of our guests needs and always a pleasure to read that it has been reached. Please rest assured that I will forward your compliments to Nicole and to the entire team. We were truly pleased to welcome you and look forward to your next stay at Sofitel Rio de Janeiro Copacabana. Best Regards, Frédéric Ribault, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Rio de Janeiro Copacabana

Property: Sofitel Rio de Janeiro Copacabana
Address: Av. Atlantica, 4240 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22070-002, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Rio de Janeiro
#15 Romantic Hotel in Rio de Janeiro
#17 Spa Hotel in Rio de Janeiro
#22 Family Hotel in Rio de Janeiro
#37 Luxury Hotel in Rio de Janeiro
#39 On the Beach Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Rio de Janeiro Copacabana 5*
Number of rooms: 388
Official Description (provided by the hotel):
The location of Sofitel Rio de Janeiro Copacabana is a splendid one. It leaves the guest practically leaning over Copacabana beach – one of the most beautiful beaches in the world. It is beside Ipanema, a charming neighborhood full of attractions, immortalized in a song by Tom Jobim and Vinicius de Moraes, “Garota de Ipanema”.Sofitel Rio de Janeiro Copacabana is considered one of the most prestigious Brazilian luxury hotels, combining French savoir-faire with Carioca charm.Enjoy our comfortable apartments with balconies and the MyBed bed, the executive floor with Club Millésime services – a new concept in personalized service, beach service, two pools and many other facilities, in addition to the award winning cuisine here at Sofitel.Situated near the main business centers in the city, the hotel offers an ample and versatile Convention Center, and also a modern Board Meeting Room, a fully equipped room with a view of Copacabana beach, uniting comfort and personalized services. ... more   less 
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Also Known As:
Sofitel Rio De Janeiro Copacabana Hotel Rio De Janeiro
Accor Rio De Janeiro
Rio De Janeiro Sofitel
Sofitel Rio De Janeiro Copacabana Brazil

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