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“Nice hotel, amazing location” 4 of 5 stars
Review of JW Marriott Hotel Rio de Janeiro

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JW Marriott Hotel Rio de Janeiro
Ranked #14 of 274 Hotels in Rio de Janeiro
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nice hotel, amazing location”
4 of 5 stars Reviewed August 2, 2014 via mobile

Stayed in nov 2012. Nice hotel, not sure I would rank it among the top jw's however. Nice lounge overlooking copa beach. Had a small room with no outside facing window. Hotel is across the street from the beach and has its own " private" area for hotel guests. Overall a nice spot and we would probably stay here again.

Stayed November 2013, traveled as a couple
Helpful?
Thank Jalen500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, August 3, 2014
Dear Jalen500,

Thank you for choosing the JW Marriott Rio de Janeiro. We are glad to see that you used our services in one of the main attractions of Rio, Copacabana beach, and also that you enjoyed our Griffin Club (executive lounge). We are always improving ourselves to meet the guest needs and expectations; therefore we hope you can enjoy one of our ocean view rooms on your next stay.

We will be happy to welcome you back again on your next visit to Rio de Janeiro.

Best regards,

Rosana Okamoto – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,828 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (396)
Date | Rating
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English first
Westford, Massachusetts
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 26, 2014

Here in Rio for the weekend between business visits. The JW is a nice hotel with a great location on Copacabana beach. The prices are on the higher side of what is available but if you travel a lot like I do, you know exactly what you are going to get and the JW doesn't disappoint. Drinks and meals are better deals outside the hotel, but you probably know that. The exec lounge here is very nice and has a good breakfast and decent dinner, but i would venture out to taste the local scene for dinner. Views are great from the lounge and rooftop pool area. Av Atlantica in a safe walking area with plenty to take in. If you venture out of the area, talk to the hotel staff and take their advice, it can vary based on where you are going and when. This weekend is a very cloudy and some rain, so not venturing far, but still having a nice time!

Room Tip: I am a lifetime platinum member and couldn't get a ocean view room, not a big deal, I spend time...
See more room tips
  • Stayed July 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Service
Helpful?
1 Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, July 29, 2014
Dear Bill B,
Please allow me to thank you for your kind comments, I am very happy that you have enjoyed the weekend with us and that we were able to assist you during your trip. As you mentioned our team is always happy to provide you with assistance on places to visit and things to do around the area so that you experience the “carioca” life. I hope that the rain hasn’t changed your plans much and that you have made the best of your trip, but you are always more than welcome to join us at our lobby bar to enjoy one of our signature drinks or try one of delightful menu options. We look forward to hosting your next visit to the wonderful city.
Regards,
Rosana Okamoto-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed July 24, 2014

Thank you very much for the warm welcome and comfortable stay at JW Marriott hotel
in Rio de Janeiro. It was our first time in Brazil. We a family of four - my lovely wife, two
great children and I travelled from Nairobi Kenya to experience the World cup fever in
the land of soccer. We enjoyed the comfort of Marriott hotel and the staff were marvellous.
Benjamin at the reception made our check-in as comfortable as possible while waiting for
our sea facing two rooms on the 8th floor to be made ready. The views of the ocean from
the rooms was great. The staff in the restaurant were always smiling, helpful and very friendly.
Two great guys Vagner and Altamir attended to us every morning at breakfast. We thank them
very much for their exemplary service and for always being nice to the guests.Concierge services
were superb. We must also mention housekeeping staff for rooms 818 andand 820 for keeping our
rooms in tidy shape and responding promptly to our requests like for example when the sink in
our room was blocked, the lady called in the plumbers who quickly fixed the problem. The check
out was very smooth and ALiene did a good job.Infact we were informed that we had overpaid
and that the refund will be done soon.
Despite the friendly atmosphere, we would like to point out that the doors in the bathroom require
repair or replacement.
Overall, we greatly enjoyed our stay in Rio. The Brazilian people are very friendly. Despite the language
barrier we were able to communicate. We visited Christ the Redeemer, the cable cars, Botanical
gardens of Jardim, churches and the carnival area. We enjoyed excellent dining and shopping in Leblon and
Botafogo areas of Rio. Our stay in Rio De Janeiro was much better than the one in Sao Paulo.

Best regards and hope to see you again.


Mr. & Mrs Jumba & Children

Room Tip: Ocean facing rooms are desirable but prices are steep
See more room tips
  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank George J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, July 25, 2014
Dear Mr. George J,
It is very pleasing to know that you have a comfortable and memorable visit with us and that our team was able to make a great impression on you. I will make sure to recognize each and every one of the associates mentioned on your comment as I am proud of the team we have. Our engineering department has also been provided with your feedback so that we can have those rooms up to par for our next visitor. Please visit us on a future opportunity as we will be happy to host you and your family once again.
Sincerely,
Rosana Okamoto-Gerente Geral
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 23, 2014

This was the worst JW I've ever stayed at and I would never stay there again despite being a Marriott gold status member. All the rooms are interior facing, so there is no sunlight or privacy without the curtains closed, making the room feel like a dark cave at all times. The breakfast served in the Executive Lounge is minimal in variety and nothing close to what I expect from a JW. The concierge was friendly and helpful except that they messed up a birthday surprise that they helped me plan for my boyfriend and that was very upsetting to me- had I known they would forget and not do everything they said, I would have planned something else entirely. Generally this hotel feels outdated and is in need of a make-over.

Room Tip: None of the rooms are good, I don't believe any have an exterior view because of the way the hot...
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
1 Thank Stacy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review, July 25, 2014
Dear Stacy H,
We would like to thank you for your loyalty to our brand and for sharing with us your experience by providing us with your feedback. I would like to apologize for the service experienced with our team as this is not the service quality we offer at our hotel. We have provided our leadership team with your comments so that we can ensure that our products and services are always up to standards to exceed our guest’s expectations at all times. We look forward to you providing us with a future opportunity to host your stay with the service quality that differentiates us.
Sincerely,
Francisco Lasso-Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2014 via mobile

World class experience. The wait staff is outstanding. They take the time to talk and tell you about land, culture and such. They know the ins and outs of getting around. Vagner in the restaurant is world class! We picked the best in rio, and are not disappointed. Friendliest people in the world

Stayed July 2014
Helpful?
Thank Got10onit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review, July 22, 2014
Dear Arizona reviewer,

Thank you for your compliments to our team, I will make sure they are recognized for the excellent service they provided you through out your stay. Wagner is an asset to our team and we pride on having team members who focus on offering the quality of service that sets us apart. We hope that on your future visits to the wonderful city you come visit us again as I am sure there are many more places that you can visit around the city and our entire team will be delighted to point them out for you.
Sincerely,
Rosana Okamoto-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
142 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
4 of 5 stars Reviewed July 16, 2014

The location of this hotel is brilliant, stayed here for 4 nights during the world cup and everything was around the hotel. For the premium that you are paying, the hotel is lacking in certain areas. Locations i brilliant, right at the beach, and just around the corner you have the shopping belt one block behind the hotel.

Overall, i reckon prices were jacked up during the world cup and everything is exhorbitantly priced. For the lcoation alone, i felt it was worth it and it is a very convenient place. Bus stops were just in front of the hotel that we could take to Ipanema and to Leblon.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
1 Thank volvoc70m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, Diretor de Operações at JW Marriott Hotel Rio de Janeiro, responded to this review, July 21, 2014
Dear Mr. Volvoc70m,
Thank you for the lovely words you sent to our attention providing us with your feedback about your experience during your recent stay at the JW Marriott Rio de Janeiro. Needless to say how glad we are to learn that you enjoyed your visit. It is certainly, a source of great pride and satisfaction to know how appreciative our guests are about our services and special location in the middle of Copacabana Beach. Should your future travels bring you back to Brazil, we will be looking forward to seeing you at our property in Rio de Janeiro to provide you with the special blend of Brazil and Marriott hospitality, all under the roof of the JW Marriott Rio de Janeiro Hotel.
Yours Sincerely,
Francisco Lasso – Operations Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 8, 2014 via mobile

My friends and I used this excellent hotel for drinks and meals during the World Cup. The staff could not have been more friendly and the quality of service was top draw. I shall certainly stay at this hotel when next in Rio!

Stayed June 2014, traveled with friends
Helpful?
1 Thank J18W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, Guest Relations Supervisor at JW Marriott Hotel Rio de Janeiro, responded to this review, July 17, 2014
Dear J18W,
We are very thankful for sharing your thoughts with us! Should your future travels bring you back to Brazil, we will be looking forward to seeing you at our property in Rio de Janeiro to provide you with the special blend of Brazilian and Marriott hospitality, all under the roof of the JW Marriott Rio de Janeiro Hotel, were we offer distinctive amenities and menu options.
Sincerely,
Jhesenia Guaman-Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Rio de Janeiro

Property: JW Marriott Hotel Rio de Janeiro
Address: Avenida Atlantica, 2600 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22041-001, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Rio de Janeiro
#5 Business Hotel in Rio de Janeiro
#8 Romantic Hotel in Rio de Janeiro
#9 On the Beach Hotel in Rio de Janeiro
#10 Green Hotel in Rio de Janeiro
#12 Luxury Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Hotel Rio de Janeiro 5*
Number of rooms: 245
Official Description (provided by the hotel):
Experience endless celebration at the luxurious JW Marriott Hotel Rio de Janeiro. Our extraordinary Rio hotel offers easy access to the city's best attractions, including Sugarloaf Mountain, Christ the Redeemer and a variety of nightlife, restaurants and golf courses. The world-famous Copacabana beach is just steps away from our doors, and Rio de Janeiro-Galeão International Airport is less than 10 miles away. Outdoor enthusiasts will appreciate our proximity to exciting activities like rock climbing, surfing and sailing. Guest rooms at our JW Marriott feature elegant decor, plush bedding, marble bathrooms and LCD TVs with international cable. After an exhilarating day at the beach, visit our state-of-the-art fitness center, sparkling rooftop pool or one of our two massage rooms. Our hotel in Rio also offers irresistible on-site dining and more than 7,000 square feet of stylish space for memorable weddings, receptions, banquets and conferences. Book your stay at our spectacular Rio de Janeiro hotel today! ... more   less 
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Also Known As:
Jw Marriott Rio De Janeiro
Marriott Rio De Janeiro
Rio De Janeiro Marriott
JW Marriott Hotel Rio De Janeiro Brazil

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