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“3 nights in Rio”

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JW Marriott Hotel Rio de Janeiro
Ranked #19 of 283 Hotels in Rio de Janeiro
Certificate of Excellence
GreenLeadersBronze level
Reviewed October 21, 2013 via mobile

You arrive at the hotel... and you see the difference at the first glance. Everybody smiles, takes care about you, makes you feel welcome. I had a inner room in the 7th floor for a congress in the hotel. Very tidy and everything in its place. Nice bathroom with all necessary appliances. Tidy sports center and pool area on the roof. Great restaurants as well as a wonderful bar team.

Price EUR 300 per night, therefore 4 and not 5 stars as ranking.

Stayed: October 2013, traveled on business
Thank AndreasRMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this reviewResponded October 29, 2013

We are always here to welcome you with the biggest smile and willingness to help. It is with great pleasure that I want to invite you to visit us again and thank you for choosing us for your visit to the wonderful city of Rio de Janeiro.

Fernanda Doria
Director of Operations

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Reviewed October 20, 2013

JW Rio it's in the middle of Copacabana beach, it's pricey, but any hotel in Copacabana is expensive (even the ones who look like motels).
Food was good, specially breakfast. Staff is friendly and they are ready to help. Lobby is very nice and they have music and good entertainment at night.
If you don't need to stay in Copacabana, you have some nice options in front of the beach, at Barra da Tijuca beach, hotels there are nice and less pricey and close to Copacabana.



In general rooms and food are consistent with other Marriots and you know what to expect.

  • Stayed: October 2013, traveled on business
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1  Thank Greta L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this reviewResponded October 23, 2013

Thank for your comments and we are pleased that you enjoyed your experience with us, we are always working to make our guests happy and we hope that you choose to stay with us in Copacabana on your next visit to the wonderful city of Rio de Janeiro.

Fernanda Doria
Director of Operations

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Reviewed October 20, 2013

For a quick weekend in Rio, this was a great choice.

- Accommodated me for check-in at ~10 am in the morning after an overnight flight from the US without comment
- Right across from Cocpacabana beach....perhaps nicer stretches further south, but still great. Nice little cafes, other options in short walking distance.
- Got a free upgrade to a beach-view room - definitely enhanced the experience.
- Great rooftop pool, chairs, bar service....even power outlets if you (sadly) need. Beautiful view over the beach and the city as a whole. Plus a rooftop gym towards the back with almost as good of views.
- Nice, albeit crowded, lounge with reasonable breakfast including continental options + some hot items and an omelet station. Evening service was especially busy on the weekend - no seats when we stopped by.
- Still raving about the sheets - I stay in many great hotels around the world 100+ nights a year, and these stand out as the best I can remember.
- My biggest complaint about the hotel is more of a personal preference - the hotel felt very generic late 90s / early 2000s. No particular style / local feel / etc

Overall, not cheap and not very "local" - but if you are looking for a solid international brand hotel in a very good location in the city, this worked out quite well.

  • Stayed: August 2013, traveled as a couple
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1  Thank GlobalHomeless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this reviewResponded October 23, 2013

We are very pleased that you experienced so much that we have to offer, on your next visit to Rio de Janeiro please try our menu at our The Carioca lobby bar where we bring all the local flavors to the table for our guests to experience. We would be happy to have you stay with us again on a near future.
Regards

Fernanda Doria
Director of Operations

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Reviewed October 20, 2013

Anyone who's been to Rio de Janeiro knows hotels are seriously outdated (though expensive like the best of them) and customer service is just no good throughout the city. I stayed at this hotel hoping to escape all that (even though I like Ipanema much better than Copacabana) and for the most part I was successful, though the hotel needs to improve a few things.

The GOOD:
-Very clean
-Rooms spacious enough
-Most staff speak English
-Gym has an amazing view of the beach (see photo), and there's a sauna
-There's a sushi restaurant, generally good but some stuff is bad (how can you get miso soup wrong?)
-Some very good people, like Fernanda and Diego, stood out and clearly like, enjoy and are good at their job.
-There's a bartender and a food menu in the rooftop pool (not all hotels in Rio have this)
-On Sunday the breakfast buffet had sparkling wine and chocolate-covered strawberries :)

The BAD:
-The first few days I stayed in one of the rooms with no ocean view and they have a big problem: your window looks into other guests windows, and vice versa. I think this is pretty bad, plus they're very dark. I changed to an ocean view room and it was better, but I wish the windows were larger given the view.
-In the rooms with no ocean view, the noise can be significant. They had a full Brazilian carnival going on one Sunday night and I could hear everything from the room. I never sleep before midnight so I didn't mind it, but others might.
-They're obsessed with their adaptors (first they gave me one that didn't fit the sockets, then gave me a second adaptor that was needed for the first adaptor to actually work, made me sign not one but two papers to ensure I'd return the two, then took it back from me so I had to get another one and sign again, later they even sent me reminders asking me what time they could come pick them up... I have two things to say: 1) Chill, people! and 2) get more adaptors.
-The rooftop area has a great view but the glass is dark, and the area overall needs to have some plants/flowers (or something) to make it feel less dry/sterile.

In terms of location, Copacabana is just not as nice as Ipanema so next time I'll probably try to find something in Ipanema, maybe in Airbnb.

Room Tip: Non ocean view rooms look into each other, are dark, and if there's a party downstairs, you'...
  • Stayed: October 2013, traveled on business
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1  Thank justhf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this reviewResponded October 23, 2013

Thank you for having chosen to stay with us during your visit to Rio de Janeiro, we are pleased to have a wonderful team always available to help and thank you for taking the time to share with us in details about your experience. Your comments are highly appreciated. I have shared your comments about the MISO with our Chef and you can be certain that will be much better next time. Also thank you for describing the “adaptors obsession”. We will review it for sure. Please come visit us again to enjoy all the amenities offered at our property, such as our Gym with the wonderful views, our morning breakfast buffet and many more.
Regards

Fernanda Doria
Director of Operations

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Reviewed October 14, 2013

Very friendly staff! I arrived before check-in and they allowed me to shower on rooftop spa area. Speaking of, the rooftop is very nice and has a nice view of the beach with a bar as well. The gym is also up there and staff was VERY accommodating!!!

Once I finally checked in the rooms were very clean and spacious. If you can request, request an ocean view vs an atrium view. But either way the rooms are great! The hotel location is perfect...it's near a lot of tourists attractions which made for easy cab fare. There are plenty of restaurants & shops nearby. I will definitely return to the hotel for another stay :-)

Room Tip: For a good room request an ocean view
  • Stayed: October 2013, traveled with friends
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1  Thank nikkigfoster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, Director of Operation at JW Marriott Hotel Rio de Janeiro, responded to this reviewResponded October 23, 2013

We look forward to your return and we are very happy that you enjoyed the service from our wonderful staff and all the amenities we offer our guests.

Fernanda Doria,
Director of Operations

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Reviewed October 14, 2013

Right in the middle of the Copacabana beach. Great location. Room was on the small side, very pricey and we couldn't even get an upgrade. Stuck with the Atrium view. Rooftop pool and fitness room were very nice Had lunch there once. About R57 for 3 silver dollar sized burger sliders, fries and a coke. Sorry, but that's way too much even by hotel standard and the food wasn't even good. Don't use any of their transportation services to/from the airport. They are at least double what you can find elsewhere.

  • Stayed: October 2013, traveled as a couple
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1  Thank chitownsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this reviewResponded October 23, 2013

Thank you for taking the time to provide us with your feedback regarding our Atrium view rooms, food and beverage offerings and transportation services. We appreciate your input. Our services are always available to all of our guests with a variety of options to choose from and we hope you choose to stay with us again in the near future.

Fernanda Doria
Director of Operations

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Reviewed October 12, 2013

Friendly staff but laid back attitude when attention and immediate responses are needed. Bear in mind that staff at this hotel will be late or will forget one's request - from events to restaurant. Maybe staff or top management needs more training ... What a difference from Renaissance SP... Staff in SP was great.
Rooms are small and are showing aging signs. Rio offers few options of decent hotels...

Room Tip: Pay for an ocean view - most rooms face internal atrium.
  • Stayed: October 2013, traveled on business
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2  Thank FabioSP_Brazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this reviewResponded October 16, 2013

We appreciate your comments and appreciate your feedback since it gives us opportunities to improve upon ourselves. We hope that you give us an opportunity to host your future visit with the Marriott service that sets apart from other hotels in Rio.

Regards,
Fernanda Doria
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Rio de Janeiro

Address: Avenida Atlantica, 2600 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22041-001, Brazil
Phone Number:
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Rio de Janeiro
#5 Business Hotel in Rio de Janeiro
#8 Romantic Hotel in Rio de Janeiro
#14 Green Hotel in Rio de Janeiro
#14 On the Beach Hotel in Rio de Janeiro
#18 Luxury Hotel in Rio de Janeiro
Price Range: $211 - $467 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Rio de Janeiro 5*
Number of rooms: 245
Official Description (provided by the hotel):
The extraordinary JW Marriott Hotel Rio de Janeiro hotel offers seamless commuting to the city's best attractions, including Sugarloaf Mountain, Christ the Redeemer and a variety of nightlife, restaurants and golf courses. The world-famous Copacabana beach is just steps away from our doors, and Rio de Janeiro-Galeão International Airport is less than 10 miles away. Outdoor enthusiasts will appreciate our proximity to exciting activities like rock climbing, surfing and sailing. Guest rooms at our JW Marriott feature elegant decor, plush bedding, marble bathrooms and LCD TVs with international cable. ... more   less 
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Also Known As:
Jw Marriott Rio De Janeiro
Marriott Rio De Janeiro
Rio De Janeiro Marriott
JW Marriott Hotel Rio De Janeiro Brazil

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