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“Not for my holidays”

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JW Marriott Hotel Rio de Janeiro
Ranked #19 of 282 Hotels in Rio de Janeiro
Certificate of Excellence
GreenLeadersBronze level
Firenze
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Not for my holidays”
Reviewed June 18, 2008

The hotel is very close to Copacabana beach (across the street).
Also accomodations are very good and service unquestionable.
The worse things are about the cost which seems definitely too high, also internet connection is too expensive, whereas it is given for free in any other lower level hotel.
The staff in the hall is helpful.
The restaurant is nothing special, considering the incredibly high quality of food (meat and fish) you can easily find in Rio.
I stayed here for business but chose a different accomodation for my holidays.

  • Liked — Service
  • Disliked — Internet connection and restaurant
  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank RobFirenze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,177 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (455)
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English first
Princeton, New Jersey
Level 6 Contributor
54 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
Reviewed May 20, 2008

I stayed here for two nights and a day and found the hotel to be excellent in value and location and service. I'm not sure where the negative reviewers have stayed before or what they expected, but the JWM exceeds many other hotels in Rio, if not most.

The hotel is pretty new (around 10 years) and is in great shape and has everything you could want. The staff was excellent and most speak basic to adequate English. Check-in was fast, but the key machine was broken and I needed an escort whenever I entered my room until it was fixed (about 2 hours).

My room was an ocean view as I wanted light, but others told me the interior rooms are not too dark, so not sure if the view justifies the extra cost. Yes, the rooms are small for what you pay, most hotels on the beach have small rooms. The bathroom was quite large, accounting for 25% of the total room space. They have an iron and ironing board, coffee maker, desk, chair, and a very, very comfortable bed. The air conditioning worked nicely and could be adjusted easily.

I had dinner at the sushi restaurant and found it to be average, but the waitress made up for this in friendliness. Breakfast was included and had a wide assortment of fruit, meat, and an omelete bar.

The pool area and spa were nice and big for a hotel in Rio (don't be surprised by the 8 ' by 20' pool). The bar staff at the pool bar are a bit pushy, after all, who orders a beer when their glass is half-full (maybe he thought it was half-empty).

A really nice thing about the hotel is that they let you use the pool/spa after you check out. Since most flights leave Rio later in the day or evening, having the chance to relax, shower, and leave feeling fresh is an added touch that many hotels do not offer (without charging you a half-day or a spa charge).

Two items to note. They had an odd system of charging my credit card before showing me the room charges (I didn't think to ask for them as this has never happened before). Alas, there were some "extra" charges that took about 20 minutes to delete and then credit back to my card. Also, the JWM is part of the clique of hotels that feels that it has to gouge customers for internet (18 USD a day). When will this stop?

In a few words: worth the price, great staff, comfortable bed, very quiet rooms, nice pool, great place.

  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 6 Contributor
139 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed April 3, 2008

we read the reviews and were concerned about the staff and location. What a silly concern, the stafff was soooo nice to us and we cannot say enough good things about this hotel. We left luggage with the hotel to fly to the amazon and since we had long cruise to africa and europe we greatly appreciated dropping off the large bags. Also, staff gave us card for roof top pool and spa for the 6 hr wait for late flight. Every staff member we encountered went out of their way to make our time at JW the best. Location is great and the rooms are city/large and city priced, all of rio seems to be very expensive but this hotel is new, safe and lovely. We are happy to have been staying at the rio jw marriott.

  • Liked — staff
  • Disliked — having to leave
  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank docsla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hickory, NC
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 29, 2008

You would expect an American owned hotel to be friendly to Americas visiting Rio...this hotel was a big disappointment. We stayed in 3 different hotels and of them, this was the most unfriendly - we had the smallest room with no view, and paid the largest prices for everything. Not what I would expect from a Marriott!!

Stayed March 2008
Helpful?
Thank ncpio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 5, 2008

I had read the reviews before leaving; also had checked general sites on Rio, and was pleasantly surprised that most were overly cautious or negative. What a marvelous city! JW Marriott's location was presumed to be secondary to being on Ipanema beach. Not so...In fact preferred having a beach chair around the Marriott location. You may want a buffer from the vendors, who in their defense respect your "no ubregado". Nothing stolen because my partner and I swam separately and watched our stuff. If you go for long walk take your stuff with you. However its the same at all the beaches we visited. The vendors at Ipanema were never ending.

As to the hotel specifics: The ocean view room was great. Yes, if you are an American used to larger rooms this may be smaller. It is comfortable. The beds are great. Room service including maid service was very good. The staff could not be more helpful and charming. Concierge service was tremendous. They booked all the restaurants I wanted to try and confirmed with a slip in my room that the reservation was booked. They helped us locate galleries and sites we had read about. They get an A plus.

You can eat at the hotel and the food is fine; especially the sushi. However, unless you have jet lag, you should get out and taste Rio's amazing assortment of restaurants. From basic to over the top. Others had mentioned some great spots but for a splurg try Satyricon and the restaurant at the Fasano Hotel, in Ipanema (hotel designed by Phillipe Stark-amazing).

Please get out and walk the beach areas. Just don't go walking without knowing where you are going. One important point. Don't go swimming after a big rain storm.Wait for a couple of tides The water that comes rushing from under the sidewalks into the ocean is exactly what you think it is. Take cabs at night, follow your normal comfort zone and do leave the flash at home. Simple elegance, a smile and knowing the samba go along way in Rio. Ciao!

  • Liked — Location and service
  • Disliked — Pool small
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank rbrsfn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
italia
Level 6 Contributor
298 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
Reviewed February 5, 2008

I staied at the JW during the New Year's Eve and I found it too expensive. Rooms are quite small and my bed was too near the walls it was not confortablke to walk around. One day I found that the linen were dirty. Service is not so special for an high class hotel, they have some problems in speaking and understanding english and they do a lot of bad mistakes like calling you during the night thinking that you are leaving the room!!! Then is totally impossible to speak english with the maid service because they are only portouguese-speaking. Everything is too expensive in this hotel, 16 reais for a bottle of water, 50 reais for the internet service ecc..I think that you can find better accomodation in the fantastic RIO.

  • Liked — location
  • Disliked — prices
  • Stayed January 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank italyItalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Modena
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 3, 2008

This very fancy hotel has a great location facing copacabana beach but is definetly overpriced for what they offer. Room are quite small and the most of them facing on the lobby with above a glass roof. The pool on the top is just decent, very little and you could have so,me problem to find space for your sun chair. Everything in the hotel is overpriced, internet, drink, telephone ecc. Staff at the front desk is charming and welcoming but some of them doesn't understand very well english and I had some misunderstanding. I probably didn't choose this hotel again.

  • Stayed January 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank mito72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Rio de Janeiro

Property: JW Marriott Hotel Rio de Janeiro
Address: Avenida Atlantica, 2600 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22041-001, Brazil
Phone Number:
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Rio de Janeiro
#5 Business Hotel in Rio de Janeiro
#8 Romantic Hotel in Rio de Janeiro
#14 Green Hotel in Rio de Janeiro
#14 On the Beach Hotel in Rio de Janeiro
#18 Luxury Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Hotel Rio de Janeiro 5*
Number of rooms: 245
Official Description (provided by the hotel):
The extraordinary JW Marriott Hotel Rio de Janeiro hotel offers seamless commuting to the city's best attractions, including Sugarloaf Mountain, Christ the Redeemer and a variety of nightlife, restaurants and golf courses. The world-famous Copacabana beach is just steps away from our doors, and Rio de Janeiro-Galeão International Airport is less than 10 miles away. Outdoor enthusiasts will appreciate our proximity to exciting activities like rock climbing, surfing and sailing. Guest rooms at our JW Marriott feature elegant decor, plush bedding, marble bathrooms and LCD TVs with international cable. ... more   less 
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Also Known As:
Jw Marriott Rio De Janeiro
Marriott Rio De Janeiro
Rio De Janeiro Marriott
JW Marriott Hotel Rio De Janeiro Brazil

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