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“Number 1??”

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Miramar Hotel by Windsor
Ranked #2 of 283 Hotels in Rio de Janeiro
Certificate of Excellence
GreenLeadersBronze level
Reviewed August 11, 2013

Guys keep trying to have a better service... New hotel, okay, but come on, number 1 in Tripadvisor?? Food was bellow average, small rooms and service was really basic. From good morning to good evening, this is the maximum staff can say in english. Poor for someone expecting a little bit more.

  • Stayed: July 2013, traveled solo
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5  Thank Leugim33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William R, Gerente at Miramar Hotel by Windsor, responded to this reviewResponded August 14, 2013
Google Translation

Prezado Sr Leugim

Agradecemos seus comentários a respeito do nosso hotel, os quais sempre nos auxiliam a melhorar nossos serviços e, eventualmente, corrigir nossas falhas. Tentei localizar o apartamento que o Sr ficou hospedado no Miramar, todavia, com os nomes acima, foi em vão. Um dos diferenciais deste hotel é justamente o amplo tamanho dos quartos. Quanto a comida esta é coordenada pelo Chef Paulo Góes que está recebendo a cópia desse seu comentário para sua avaliação. O que mais nos estranhou foi o fato dos idiomas, pois, na Recepção todos os recepcionistas falam, pelo menos, 3 idiomas e o inglês é um dos mais fluentes. Além disso, maitres, Supervisores de Governança entre outros profissionais também são qualificados em inglês. Iremos buscar onde podemos ter falhado nesse ítem de referência.
Uma vez mais, agradeço por sua opinião, pois, essa assim como todas as outras registradas aqui no Trip Advisor nos motivam a buscar sempre melhorar nossos serviços.
Atenciosamente,

William F. Rodrigues
Gerente Geral

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1,052 - 1,058 of 2,424 reviews

Reviewed August 4, 2013

I had a problem choosing from the Copacabana Palace, Porto Bay, JW Marriot and Cezar Park by Sofitel in Ipanema among many other options in Rio. Hotels here are expensive but do not have the quality we know in other countries.

I have been unhappy lately with hotels in Rio.

Copacabana Palace Hotel although is great but as an old hotel, it constantly has noisy repairs going on ( this week at the swimming pools where I was having lunch ) or due to its location it very often has gigantic structures set up for events in front of the hotel from international music shows to Parades.

Hotel Portobay's corner room has a great view but the bathroom is very very aged and small.

Cezar Park in Ipanema turned me off since the third attempt to book by phone - very rude and rigid people and my bad memories of Rio Sofitel and Cezar park came back to me......I forgot how the French Sofitel group never teach their staff how to treat the guests well in Brazil. ( could be no limit of authority/).

I took a risk with Windsor Miramar I never heard of ... It turned out to be a spectacular hotel!

I am VERY happy with the hotel. I had an Executive Ocean View on the 11th floor but got an upgraded to a larger room on the 9th Floor with 2 windows - one large one from the Floor to the Ceiling to take the advantage of the Ocean view.

It is a small hotel with small lobby unlike its big brother at Windsor Atlantica which I like.
I do not like to be pushed into breakfast room with crowed.

The lobby is small but elegant . The staff all were taught to find solutions and help the guests.

The service is 5 stars...and I am very fussy person.... I even purposely pushed them asking for absurd things such as asking them to serve their restaurant meal on the fabulous rooftop pool and they did and the service was very fast.

The staff are great and helpful at all time.

The hotel is only 2 months old so all the towels, bedsheets are absolutely fluffy and new.

All rooms had slippers, bathrobe and L'Occitane amenity and full collections of shaving sets, dental kits without having to ask housekeepers for them. For once. I did forget the dental kit!
The bathroom is very roomy with plenty of lights and has a large jacuzzi tub larger than most hotels.

There are very good lightings and full length mirror for dressing in the room.

The LOCATION is great and safe. Especially if you like to do Standup Paddle, the sea is more protected.

As I normally stayed at the other side of the beach at the Copacabana Palace, Porto Bay, this side captured the spectacular views of sunrise on The Sugar Loaf, the whole Copacabana beach, as well as the view of the Ipanema's Two Brothers Rocks and the Pedra de Gavea from the Pool roof top.

I highly recommend to try to have lunch or a happy hour on the roof top even if you are on a business trip and no time for a pool.

BREAKFAST QUALITY is wonderful - high quality products, fresh,not mess up buffet, plenty and very tasty with great waiters to serve you.

RESTAURANT meal is superb ! Of course, their Chef is a chef from already well known restaurants in Brazil. Something you do not get in most hotel restaurant in Brazil. People do not normally like to have dinner in hotels. But for this hotel the food is very good.

If you are a frequent visitor to Rio, I will highly recommend Miramar by Windsor.

In my opinion, it is the best hotel and I will certainly return again next month.

Room Tip: Try to have lunch on the roof top pool bar. They do serve from the menu. Also all rooms has large fl...
  • Stayed: August 2013, traveled on business
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7  Thank TWWS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William R, Gerente at Miramar Hotel by Windsor, responded to this reviewResponded August 6, 2013
Google Translation

Prezado Sr TWWS,

Realmente, ficamos sem palavras para lhe dizer o quanto estamos gratos pelos seus comentários. É extremamente gratificante saber o quanto o Sr ficou satisfeito com nossos produtos e serviços. Tenha a certeza que nós continuaremos nos empenhando a cada dia para manter essa credibilidade com todos os nossos clientes.
Aguardamos com ansiedade a sua volta.
Atenciosamente,
William F. Rodrigues
Gerente Geral

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Reviewed July 3, 2013

Location, comfort, cleanliness and service beyond my expectations. Everyone were very respectfull and commited to their jobs, always smiling and trying to do their best to satisfy our needs. Rooms overlooking the sea are marvelous!
Front desk agents give a personalized atention, taking care of every detail.

  • Stayed: July 2013, traveled on business
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2  Thank Mau T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William R, Gerente geral at Miramar Hotel by Windsor, responded to this reviewResponded August 26, 2013
Google Translation

Prezado Sr T,

Ficamos muito felizes em receber seus comentários. Os seus elogios somente reforçam nossa motivação em continuar trabalhando nessa direção, pois, o objetivo final e termos nossos hóspedes felizes como o Sr. se sentiu. Muito Obrigado por ter escolhido o Miramar Hotel. Esperamos revê-lo em breve.
Atenciosamente,
William F. Rodrigues
Gerente Geral

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Reviewed May 2, 2013

This hotel is directly across the street from Copacabana Beach. It has big, clean rooms and the staff are all very friendly and helpful. It is in a great location and you should use the taxis out the front of the hotel. We hired them at very reasonable prices to take us to the major tourist attractions and they waited for us and also made further suggestions on where to go - always good advice.

The restaurant faces the beach and it is lovely to have breakfast there. We had a side room, on an upper floor and could see the beach and water. There are many restaurants close by and the street behind the hotel has several bakeries/small supermarkets etc. We always felt safe in this area even at night time.

  • Stayed: January 2013, traveled with family
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3  Thank Monaro50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William R, Gerente geral at Miramar Hotel by Windsor, responded to this reviewResponded November 18, 2014

Dear Mr. Monaro,
Thank You very much for your review. Your words will help us to keep our standards and improve new services. We hope to see you again soon!
Sincerely Yours,
William F. Rodrigues
General Manager

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Reviewed April 28, 2012

The hotel is located across the street from Copacabana Beach. Copacabana is generally a quieter and cleaner beach than Ipanema, especially during Carnival, but you are only a ten minute walk from Ipanema if you want to head there. There are numerous restaurants and shops close by of varying quality.

The room is large and clean and in decent condition. The hallways on all but two floors have not been updated so they do look a bit worn and dated, but for me this was not a big concern. The room itself was very clean and comfortable and that is the most important place to be so. It is an older hotel so don't expect super modern, but the rooms are in decent shape, clean and large. Definately worth paying a bit extra for the ocean view room (although the price can be quite high for this during Carnival!).

The breakfast buffet was large and of good quality and if you sit next to the window, you get a beautiful view of the ocean across the street.

There was always someone at the front desk that spoke good English and they were very helpful in assisting us to get around and see the sites. The hotel recommended taxi driver is available outside and will take you around for the day at a reasonable cost (he will not rip you off. Be wary of cabs you flag yourself as some have fake meters and/or will try to rip you off with exhorbitant prices). Definately recommend using the hotels recommended cab drive to go up to Corcovado as it is an absolutely zoo at the very top with a tiny parking lot and with your own driver that becomes his problem, not yours. You will not be able to 'flag' a taxi at the top if you got dropped off with a one way fare by your own cab, if that is even possible.

For attractions, Sugar Loaf Mountain is definately worth a trip and the view from the lower rock (top of first gondola) is probably the superior one. Sugar Loaf itself is sometimes hidden in the clouds. Enjoy the beaches, wander Ipanema and Copacabana (pretty safe, even at night, if you stick to the main, well lit streets). Corcovado is also nice. There are beautiful sections of the city along the watefront closer to the downtown which are well worth checking out and are very clean and safe. You can subway there easily. The subway is clean and is safe in the daytime.

Overall we were quite happy with the hotel despite the extreme prices during Carnival (but that applies to all hotels at that time). I gave a low rating on value only due to the exhorbitant Carnival prices. It is reasonable against all the other exhorbitant Carnival hotel prices!

Room Tip: Pick a room with a view of the ocean if it is in your budget. Stunningly beautiful to sit and watch...
  • Stayed: May 2011, traveled with friends
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2  Thank SteveInVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday
Google Translation

  • Stayed: August 2017, traveled with family
    • Location
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Thank EliaKB13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday via mobile
Google Translation

Stayed: September 2017, traveled on business
Thank Janice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Miramar Hotel by Windsor

Address: Avenida Atlantica, 3668, Rio de Janeiro, State of Rio de Janeiro 22070-001, Brazil
Phone Number:
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Rio de Janeiro
#2 Luxury Hotel in Rio de Janeiro
#13 Green Hotel in Rio de Janeiro
Price Range: $174 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Miramar Hotel by Windsor 5*
Number of rooms: 200
Official Description (provided by the hotel):
Miramar Hotel by WindsorA new concept in hospitality in Rio de JaneiroLocated right in front of Copacabana Beach the Miramar Hotel is surrounded by attractions and in the middle of the electrifying atmosphere of Copacabana. Fast and easy access to the main tourist spots in Rio and to airports. Ipanema beach is only a few minutes’ walk awayThe new Miramar is for demanding guests. The hotel is decorated with noble materials and fixtures, like ecological wood (ecowood), Venetian cristal and fine marbles from different countries.The Miramar Hotel – offers 200 modern, stylish, luxurious rooms and suites.All rooms are equipped with Butler Service, Trussardi bed and bath linen and Nespresso Coffee Maker.Restaurant Sa, under direction of Chef Paulo Goes, contemporary cuisine and elegant decor. Panoramic terrace with beautiful view of Copacabana and complete fitness room with state of the art equipment Infinity edge pool, heated in winter.Pet Friendly, the Miramar Hotel welcomes small pets of up to 5kg and offers special VIP Pet Guest services. ... more   less 
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Also Known As:
Miramar Hotel By Windsor Rio De Janeiro, Brazil

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