In Feb., we had a tour by Lisa Rio Tours pre-arranged, but she herself was not present at the last minute. She set us up with someone else whom she said would be fluent in English and terrific. The replacement she sent had limited English understanding, slept in the car while we toured and didn't stick to the tour agenda that we requested. His random approach to touring was worrisome and left us distracted from fully enjoying the sites of Rio. We cut the tour short. This was very disappointing and a poor business decision. What Lisa gave us was a make-do substitute tour because something else came up for her. We felt short-changed as from the reviews, we expected a professional and proficient tour. The best part was that the driver was great and so pleasant.
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