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“Novotel Santos Dumont”

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Novotel RJ Santos Dumont
Ranked #59 of 286 Hotels in Rio de Janeiro
Certificate of Excellence
GreenLeadersSilver level
Reviewed July 13, 2014

Booked this hotel during the world cup. The location in the financial district so there aren't any restaurants or bars in close vicinity. The room rate was highly overpriced even tough the world cup was going on. The personal were very friendly and helpful. We went to the hotel restaurant the first night and the food was really poor quality so we did not go back during our stay. Room was very small. If we go back to Rio will try some other hotel.

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Rooms
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Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronaldo G, Gerente at Novotel RJ Santos Dumont, responded to this reviewResponded July 15, 2014

Thank you for taking about your experience at the Novotel RJ Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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108 - 114 of 1,395 reviews

Reviewed July 9, 2014

Great buffet breakfast...yum. very typical novotel so you know what to expect and there are no suprises. I would recommend this place for sure. next time i will be bringing the whole family for a much longer holiday

Stayed: March 2014, traveled on business
Thank bubbly_susan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronaldo G, Gerente at Novotel RJ Santos Dumont, responded to this reviewResponded July 15, 2014

We very much appreciate your comments regarding your stay at the Novotel RJ Santos Dumont.
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2014

Nice place, nice rooms, not all the people inside the hotel speak english, I think this is a minus talking about this place, the food is pretty good and the places you have near the hotel are good too, you can find some restaurants walking 5 or 6 blocks from there and they are cheaper than the hotel food.

  • Stayed: December 2013, traveled on business
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Thank Carlos Mauricio O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronaldo G, Gerente at Novotel RJ Santos Dumont, responded to this reviewResponded June 20, 2014

Dear Carlos Mauricio:

We very much appreciate your comments regarding your stay at the Novotel RJ Santos Dumont. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

Nice hotel, new and comfortable. Located a walking distance from Santos Dumont Airport and very close to many downtown Rio business places.

The one problem we found is that for dinnig out of the hotel you must take a taxi as the nice restaurants close to the hotel all close at night.

  • Stayed: May 2014, traveled on business
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Thank CELIA R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronaldo G, Gerente at Novotel RJ Santos Dumont, responded to this reviewResponded June 20, 2014

Dear Celia

We very much appreciate your comments regarding your stay at the Novotel RJ Santos Dumont. It is always a pleasure to receive positive feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2014

Nothing best in Rio for business trips, Nice and Clean, just a stone´s throw from the domestic airport, you dont need to get in the horrendous traffic downtown, just cross the bridge and there you are, with the advantage of keeping your luggage checked until returning to the airport. Good breakfast, nice spa.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with Accorhotels.com
1  Thank RobRoyS_oPaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronaldo G, Gerente at Novotel RJ Santos Dumont, responded to this reviewResponded June 20, 2014

We very much appreciate your comments regarding your stay at the Novotel RJ Santos Dumont. It is always a pleasure to receive positive feedback.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014

Coming for the fist time to Rio was an challenge - if you don't know the city and really don't know what to expect - it is always quite difficult to find some perfect accommodation. We wanted to stay in good hotel but not in the centre of Copacabana or Ipanema, at least not for the all the time in Rio. So we split between Novotel and private small hotel in Ipanema. It was not only cheaper to stay in Santos Dumont, but also more comfortable.

Santos Dumont is:
+ located 5 min walk from domestic airport. If you are lucky you can have a wonderful window view at the runway, I just love it.
+ big rooms with very comfortable beds
+ very good breakfast with good selection of juices, bread and fruits. Worth paying if it's not included in your room price.
+ very well working free WiFii. Also you can use free internet in the lobby and ever print your boarding passes if you check-in online. Free of course. Not so many hotels give you that opportunity around the World, so well done!
+ very quiet area, with a few blocks (about 10 minutes) walk to the tube/underground/metro station, it will take about 20 minutes to get to Ipanema beach
+ very cheap mini-bar
+ good selection of information about Rio and attractions in our room folder

From the other side:
- not so many activities within the hotel if you want to spend evening in, just one small bar
- lack of any bars/restaurants in close distance from the hotel.

Overview - we loved the hotel and definitely we will stay there again next time we go to Rio. It was nice to spend days on the beach or travelling and discovering the city and then get back to quiet room in Santos Dumont. Very relaxing and I don't mind that fact that you hardly got anything to do outside the hotel. We also feel very safe around - you got military barracks next door and lots of banks around. Ever walking back at night was fine, no troubles what so ever.

Room Tip: If you like plane spotting, ask for room with airport view, the best are top floors!
See more room tips
  • Stayed: April 2014, traveled with friends
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1  Thank Pawel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2014

Awful! It is simply terrible when a hotel charges for the stay upfront, do not give you the invoice as well upfront and to worsen things offer a terrible stay.
The lady at the front desk was clearly not in a mood for working and treated me and other 3 checking in people like a problem and disturbance to her leisure.
I then had dinner at the restaurant and the food was only ok.
Then I went to the assigned room to shower and sleep and the TV only had sound. No image. I called front desk and asked for help so I could get settled for a good night of sleep. Nobody showed up for 40 minutes. I then went to front desk to ask for help and again there was the feeling again like I was the one disturbing the hotel crew.
The lady at front desk treated my request to have the tv fixed like if I was wrong and guilty for the failure.
Finally the service guy confirmed the need to replace the TV, and did it.
Can it get worst? Yes! I asked for a non smoking room and the entire floor was like an assigned smoking area. It's been years since I had seen a hotel where people can smoke. I had no strength to ask for one more help and decided to cope with the terrible smell and not disturb the hotel employee again and so I went to sleep.
Terrible experience. Terrible.
For sure at the Ibis next door I would not have to smell cigarette at the room and the experience would be more consistent and predictable.

Room Tip: If you are used to staying at hotels, do not take for granted that there is a non smoke policy. At l...
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  • Stayed: May 2014, traveled on business
    • Value
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3  Thank Rigotto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronaldo G, Gerente at Novotel RJ Santos Dumont, responded to this reviewResponded June 18, 2014

Dear Rigotto Thanks for your review and we regret the incident. Your review will cause feedback with our team and we hope that such incidents do not happen again. On your next visit to Rio de Janiero, please request availability at our hotel by e mail ronaldo.grapiglia@accor.com.br. I would like to invite you to our hotel

Best regard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel RJ Santos Dumont

Address: Avenida Marechal Camara 300 | Centro, Rio de Janeiro, State of Rio de Janeiro 20020-080, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Centro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Rio de Janeiro
#8 Green Hotel in Rio de Janeiro
#13 Family Hotel in Rio de Janeiro
#19 Romantic Hotel in Rio de Janeiro
#35 Luxury Hotel in Rio de Janeiro
Price Range: $65 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel RJ Santos Dumont 4*
Number of rooms: 149
Official Description (provided by the hotel):
Novotel has more than 400 hotels in 60 countries, located in the centre of key cities and suitable both for business trips and for holidays. Whether you visit us to relax, eat, work or find yourself, our facilities and teams are entirely at your service. ... more   less 
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Also Known As:
Novotel Rio De Janeiro Santos Dumont Hotel Rio De Janeiro
Novotel RJ Santos Dumont Rio De Janeiro, Brazil

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