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“VERY ACCEPTABLE”

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Novotel RJ Santos Dumont
Ranked #56 of 282 Hotels in Rio de Janeiro
Certificate of Excellence
GreenLeadersSilver level
London
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“VERY ACCEPTABLE”
Reviewed November 6, 2012

Others have very adequately summed up this hotel - convenient for the Santos Dumont (domestic) airport and in the business district, with most office locations only a short taxi ride (10 to 15 Reals cost) away. There is also a taxi rank outside the hotel. It's true there are no restaurants nearby but I found the front desk staff (particularly one of them) very helpful in recommending places to go for dinner in other parts of the city. The only disappointment was some of the meals in the restaurant. Breakfast is a large buffet and is fine, and they do a large and excellent buffet lunch on Fridays. However, some of the a la carte food on the menu was frankly poor - had to send back a steak that was so tough that it was completely inedible. There are also conference facilites upstairs and two free to use Internet links in Reception - ideal for checking in on-line for flights!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Glenvar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
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English first
Vancouver, British Columbia, Canada
Level Contributor
79 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 30, 2012

Like most Novotels, this one mainly caters to business people. Its location makes it ideal for travelers arriving at Santos Dumont airport. You can literally walk out of the airport, take the footbridge across the highway, and be in your room within five minutes. The hotel is quite recent and functional. It’s also well sound proofed, something not many hotels in Rio have figured out. It’s close to the National Historic Museum but other tourist attractions will require a taxi ride, especially after office hours when the neighborhood is completely deserted.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FlyingDutchmanYVR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 23, 2012

Pros:
- Opened in 2011, facilities are new
- Air conditioning in the room is digital and silent
- Free Wi-fi is ok. Can do skype, video/streaming depends on the day
- 5 min walk from Santos Dumont Airport

Cons:
- Location: no restaurant or shops nearby. You'll have to stick hotel restaurant and room minibar. Or take a taxi. Not the nicest area - it is safe as there is a military base nearby but can be scary at night.
- Staff: Even management is not really trained to understand customer needs. Usually, it is "by the rule book"

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AleTravelBR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 13, 2012

Recently stayed 3nights at the Hotel.. Knew going into the stay, from other reviews here, that the hotel was away from the main tourist area, but choose to stay here because of the Novotel brand. The location can be overcome as it's only 3 blocks walking distance to the Metro station and for $1.50 (US) or $3.20 Reals you can go anywhere on the Metro line.

No supermarkets nearby so be prepared to bring the first nights supplies if you want them.

The problems:

Wifi - or lack there off.....

If a hotel is going to advertise free Wifi to seduce customers to stay with them they better make sure it works. The wifi reception on a 5 bar scale was 1 bar only for 3days. What a joke. Most of us now travel with laptops to keep in touch with work and family while travelling and Im sorry but waiting in-line for the 1 internet terminal in the lobby is not good enough.

Air-conditioning
As another review has written the air-conditioning in most public areas in the hotel are turned off. It's Rio it gets hot and steamy there. Air-conditioning in the hallways is something for good comfort. So be perpared to sweat a bit while getting to and from your room.

Hall-way lighting
Like most Novotel's they have the sensors in the hall way to fully light when somone is walking through and power down when not in use. Except with this hotel the sensors are slow and you can be half way down the hall in the dark before they sense movement and come on. A real safety issue.

Breakfast
Originally when booking b/fast wasnt included but turns out this changed, however no-one at reception informed us. So for the few mornings we went out to other restuarants to have breakfast. Except to find out on the final day we have b/fast included in the price. Poor customer service on receptions behalf to inform us of what was included in the rate.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank aoz48x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagos, Nigeria
Level Contributor
106 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed September 9, 2012

A good hotel from a good chain. Everything ran smoothly from check in to check out. A nice sized room with all the amenities you could think off. My only grip is £1.75 for a very small bottle of water in the room. Come on Novotel, these cost 20 pence in a shop!
The location is great for Santos Dumond(city)airport and is certainly cheaper than staying on the Beach front. My only concern is the location at night time. The location changes after dark and it is not a safe area to wander around in. Make sure you get the hotel to order you a taxi if you need to travel around Rio from here.
Cant fault the hotel, cant change its location. there are hotels in safer areas, but they are dearer and not as good.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wanderingmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Myers, Florida
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 3, 2012

Hotel was very nice. Rooms were clean and beds were comfortable. They had memory foam pillows that were awesome! Staff was friendly and they always had someone who spoke english at the desk. I stayed August 31, 2012

Room Tip: When you get off the elevator they have motion sensor lighting in the halls. The lights will come o...
See more room tips
  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank askinney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
46 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 6, 2012 via mobile

I always stay in the Accor chain of hotels and because you always get what you expected. This Novotel is no exception. Very modern and contemporary design. Seemed pretty new. The room is big and bed is very comfortable. Fabulous breakfast and staff are helpful and friendly. It's right opposite to the Santos Dumont airport. Instayed there at the weekend the area is pretty dead and quiet but most things are pretty close a short taxi ride away. I would suggest if you are not fluent in Portuguese you should take a taxi at least to the nearest metro station especially at night at the weekend not that it's in a dangerous area or anything it's just that it's extremely quite at night at weekend unlike anywhere else in Rio.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
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Helpful?
Thank imperan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel RJ Santos Dumont

Property: Novotel RJ Santos Dumont
Address: Avenida Marechal Camara 300 | Centro, Rio de Janeiro, State of Rio de Janeiro 20020-080, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Centro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Green Hotel in Rio de Janeiro
#8 Business Hotel in Rio de Janeiro
#18 Family Hotel in Rio de Janeiro
#19 Romantic Hotel in Rio de Janeiro
#32 Luxury Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel RJ Santos Dumont 4*
Number of rooms: 149
Official Description (provided by the hotel):
Novotel has more than 400 hotels in 60 countries, located in the centre of key cities and suitable both for business trips and for holidays. Whether you visit us to relax, eat, work or find yourself, our facilities and teams are entirely at your service. ... more   less 
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Also Known As:
Novotel Rio De Janeiro Santos Dumont Hotel Rio De Janeiro
Novotel RJ Santos Dumont Rio De Janeiro, Brazil

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