We stayed for 6 nights at this hotel just to be in the middle of the Rio beachfront New Year's celebration. First two nights rate was $405 w/o tax and next 3 over New Years (from Dec 30 - Jan 1st) was $780 w/o tax. One of the primary and only amenities of the hotel is the small roof top pool and bar which is open to the hotel guests all day through midnight for drinks, food, and amazing views of Copacabana. The roof pool/bar is really special and makes up for the small rooms, hard bed, so/so buffet breakfast relative to the price of the hotel rooms. We loved our days leading up to New Years as we had evening cocktails on the roof bar and wondered how cool the Copacabana fireworks would be from this venue only available to hotel guests.
New Year's Eve this morning we take a early morning tour to Christ Redeemer, return to our hotel room at 10AM and have a letter on our bed saying that the roof top pool bar was to be closed to hotel guests at 1PM to get ready for the hotel's "New Years Eve Cocktail Party" which we were only welcome to attend if we paid 1,200 BR Reals + 10% service tax per person (approximately total over $1,200 for me any my wife).
Unbelievable. No one at booking or at check-in at the hotel told us that we had to pay over $800 with tax to stay at a hotel on New Years night plus pay another $1,200 for us to enjoy the rooftop pool/bar for one of the world's best firework show.
Really disappointed in the non-disclosure at Hotels.com when we booked and when we checked in at the hotel by hotel staff. To inform hotel guests by a memo left on their bed when paying the full rate of every other night is entirely unprofessional. Amazingly no hotel employee even tried to entice guests to the event or offer a discounted rate. Most guests at the roof/top pool seemed annoyed to be run off at 1 PM today so that the hotel could essentially double book the hotel amenities to make more money for the hotel at the detriment of the hotel guests
Hotel Arena - you owe your guests an apology if nothing less.
- Official Description (provided by the hotel):
- Opened in 2009, the Arena is the newest hotel in Copacabana Beach. Contemporary design with WiFi, King Size Beds, Accoustic Windows, Central Air Cond, among other features place this property as a top choice in Rio de Janeiro. ... more less
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- Also Known As:
- Arena Copacabana Hotel Rio De Janeiro, Brazil