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Windsor Excelsior Hotel
Ranked #36 of 283 Hotels in Rio de Janeiro
Certificate of Excellence
Reviewed January 27, 2014

The Hotel's location was excellent! Right next to the beach (walking distance). Easy access to everything!, souvenir shop is right next door, a variety of restaurants is also around the corner. The service was great. Breakfast offers you a varieties of choices as well. The Hotel staff were very friendly and helpful. A good choice for those visiting Rio for the first time!

  • Stayed: January 2014, traveled with family
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1  Thank souppyfanatix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded February 28, 2014

Dear Guest:

Thank you for having chosen the Windsor Excelsior Hotel and for having sent us comments about your experience with us.

Your comments are very helpful because they refer to different aspects such as location, restaurants, breakfast, staffs and clean rooms, all of which are important to future guests.

We look forward to hosting you again in your next visit to Rio.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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257 - 263 of 1,408 reviews

Reviewed January 27, 2014

The rooms were wonderful, staff so helpful, especially Thiago on reception. Perfect location on the beach, wonderful beach service offered. The rooms are clean and smart, I slept very well. Pool is a bit small, but view is smashing.

Stayed: January 2014, traveled with friends
1  Thank Potter123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded February 28, 2014

Dear Guest:

Thank you for your helpful comments. We are glad to hear about your pleasant experience at our hotel and look forward to hosting you again in your next visit to Rio.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2014

We stayed at the hotel in mid-November. We were there three nights. The first night we woke to a large pool of water. There were issues with the AC.We were moved. AC was not repaired in the second room. There was a broken window. We were moved it a third room. The AC did not work and we could not sleep.

Stayed: November 2013, traveled on business
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded February 28, 2014

Dear Guest:

Thank you for your comments. We are sorry to hear about your bad experience.

Under these circumstances, we believe one of Managers could have helped you. In any event, we will do our best efforts to avoid this situation in the future.

Thank you and best regards,

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Reviewed January 7, 2014

Wonderful experience at this hotel. Was there for their New Year's Eve party on the roof garden. Music, dancing, everyone in white and the best place in Rio to view the fireworks. Rooms were clean, staff friendly and helpful. Would love to stay there again.

  • Stayed: December 2013, traveled with family
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Thank Gail R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded February 28, 2014

Dear Guest:

Thank you for your comments. We are glad to hear that you enjoyed spending New Year's with us and look forward to hosting you again in your next visit to Rio.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2013

It is an excellent hotel, with an excellent service. Very well located on the Avenida Atlântica allows you to enjoy the beach just across the road, and feel the great ambience of Copacabana. From here you can easily go for a walk, jogging or bike riding along the sea, up to Leme or Leblon. Great view over Copacabana from the pool, located on the top of the building.

  • Stayed: December 2013, traveled with family
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Thank mendesl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded January 2, 2014

Dear guest, thank you four your comments, which will be taken into consideration.

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Reviewed December 19, 2013

The hotel rooms are like in many other business hotels all over the world; but everything is well cleaned, very safe, you get an attending service and a breakfast buffet that does not let any request open. For a vacation stay in Rio it is perfectly located directly at the Copacabana, close to shops and short distances to the "must see" locations at Rio. And: Many thanks to Charles Agostinho at the front desk who spent a lot of effort for organization of tours, driver service etc., just that is enough reason to choose this hotel again!

Room Tip: If you like to have a room with a view choose one at the Copacabana side, but bear in mind the heavy...
  • Stayed: December 2013, traveled solo
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Thank Frank H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded December 27, 2013

Dear Sir:

We thank you for your kind comments and hope to receive you again at our hotel in a near future.

Sincerely,

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Reviewed December 15, 2013

I frequently travel to Rio de Janiero on business and always stay at the Windsor Excelsior. Great value given the location which is awesome just across the street from Copacobana Beach and a couple of blocks from the Copacobana Palace hotel. The rooms are small but clean. I get breakfast included in my rate and there is nice breakfast which is available until 10am. The staff is friendly and helpful.

There is a pool and bar on the top floor which has some amazing views. It is never overly active or crowded at night.

On the negative side, the charge for wifi is pretty high and the reliability of the wifi was spotty. I was also disappointed that complimentary bottled water was not available. I went in December and it was hot and muggy. I ended up buying a large bottle of water at one of the small stores a few blocks away.

Certainly, these negatives are minor and

Stayed: December 2013, traveled on business
Thank BBrownHouTex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this reviewResponded December 27, 2013

Dear Guest:

Thank you for your comments which are certainly helpful.

We are glad to hear that you like our hotel and will do our best efforts to improve the negative points you mentioned. We do understand your complaint regarding Internet service charges but would like to point out that on the other hand, breakfast is not charged.

We hope to receive you at our hotel again during your next visit to Rio.

Sincerely,

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Additional Information about Windsor Excelsior Hotel

Address: Avenida Atlantica 1800 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22021-001, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Copacabana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Romantic Hotel in Rio de Janeiro
#23 On the Beach Hotel in Rio de Janeiro
#23 Family Hotel in Rio de Janeiro
#24 Luxury Hotel in Rio de Janeiro
#30 Business Hotel in Rio de Janeiro
Price Range: $114 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Windsor Excelsior Hotel 4*
Number of rooms: 233
Reservation Options:
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Also Known As:
Hotel Windsor Excelsior
Windsor Excelsior Hotel Rio De Janeiro, Brazil

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