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“Has potential, needs better management”

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Promenade Barra First
Ranked #110 of 282 Hotels in Rio de Janeiro
Boston, MA
Level Contributor
145 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Has potential, needs better management”
Reviewed August 22, 2011

Stayed here for 1 night, that was enough.

The good: Good location for Barra, big rooms, balcony, has a pool.

The bad: Service, we had 3 different interactions with 3 different front desk agents, all left us very uninspired. No hello, welcome, how was your trip? No, thanks for staying with us, how was your stay? Just very cold and only interested in form of payment.

The room was pretty clean, but the extremely stained carpet made you wonder....

Breakfast ended at 11am on a Sunday...

And 1 big mistake (I am a former hotel manager), at check-in, we were given our keys without a key packet with the room number written right on the key! VERY DANGEROUS!

This place has all the tools to be a 5 star hotel, they just need a management makeover....

Room Tip: ask for a room with new carpet.
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  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Bos2n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
viniciusouza, E-commerce Manager at Promenade Barra First, responded to this review, October 5, 2011
Thank you for your review! We are surprised to read your words! This is not the Promenade procedures. We invited you to send a email reporting all your expectations and possibles disappointments. We will be glad to reply you.
Please, visit our website.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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532 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 3, 2011

I stayed here on business. The front desk staff were helpful and competent; there was always someone available who spoke a little English. The beds were comfortable, breakfast was adequate and tasty, and the location is safe. I didn't have any trouble getting a taxi when I needed one. Internet and breakfast were free. I didn't have any major problems.

But there were some strange deficiencies that I'm not used to seeing in a business-class hotel. The first room I was given had old, stained carpet, actually major stains all over the carpet from spilled drinks, wear and tear, and just dirt. I refused the room and was given one with clean laminate flooring. The second room had a faulty A/C unit. Though I kept the window and balcony door open for a breeze, it was still pretty uncomfortable during the day. Internet access was free, but the connection (even by wire) was slow and poor and plagued by constant drops. I could not get much business done in the room. Housekeeping is afraid to throw anything away, doesn't refresh the minibar, and doesn't make any effort to clean the mold starting to grow in the shower. They completely forgot to put any towels in the bathroom one day. Room service was very slow and completely forgot me twice.

Definitely not a world-class hotel, but under the circumstances, not a terrible place to sleep.

Room Tip: Ask for a room without carpeting
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  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank travwoman2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Promenade Barra First

Property: Promenade Barra First
Address: Avenida das Americas 7897 | Barra da Tijuca, Rio de Janeiro, State of Rio de Janeiro 22793-081, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#34 Business Hotel in Rio de Janeiro
#35 Romantic Hotel in Rio de Janeiro
#47 Luxury Hotel in Rio de Janeiro
Price Range (Based on Average Rates): $
Hotel Class:4 star — Promenade Barra First 4*
Number of rooms: 218
Official Description (provided by the hotel):
Located in the Barra da Tijuca district, the 4-star Promenade Barra First Hotel welcomes you to spend peaceful and joyful moments in its beautiful swimming pool surrounded by grounds. In addition to the pool, sauna, gym and other facilities of the hotel, you can enjoy the beach walking only 10 minutes from there. The hotel is within walking distance of other natural attractions as well, such as the Bosque da Barra Natural Park, the Marapendi Ecological Park, the Marapendi Lake and the Jacarepaguá Lake. Hotel Chain: Promenade. ... more   less 
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Also Known As:
Promenade Barra First Hotel Rio De Janeiro
Promenade Barra 1st
Promenade Barra First Rio De Janeiro, Brazil

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