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“Really Good experience” 5 of 5 bubbles
Review of Santa Clara Hotel

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Santa Clara Hotel
Ranked #24 of 28 Hotels in Paraty
Certificate of Excellence
Ulverston, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Really Good experience”
5 of 5 bubbles Reviewed September 10, 2012

I dont know why this place has to do to get better reviews. I found the room to be well equipped , immaculately clean and the staff were very friendly. The place offers some fantastic views and #i would be happy to recommend it for a relaxing break.

  • Stayed August 2012, traveled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank IP12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
    37
    20
    12
    6
    9
See reviews for
27
32
Solo
0
6
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed January 28, 2012

By far the best thing about the Santa Clara is the place, if you are looking for a peaceful setting. Very nice garden, in front of the sea (no beach though). Buses travel to and from Paraty (no bus stop, you just wave your hand) but it can be a bit difficult at night, so think that you'll end up taking a taxi (we payed 30-40 reais one way). Santa Clara must have seen better days. Service was simply awful. We were given the keys and that was about all. Some examples?
Most of the time there was nobody at the reception able to understand/speak a few words in English. Good that I speak Portuguese, but the other persons in our group were lost. A guy from a Paraty travel agency called one morning and, as I was not in my room, left an urgent message. Do you think anybody bothered to let me know? No, I found out in the evening because I walked to the reception and asked. Did the lady at least say sorry? No. There were two kayaks a bit hidden behind the pool, too bad we found out on our very last day; nobody cares! The motto seems to be: just find out on your own. If you have a room close to the open breakfast terrace, you' ll probably be waken up early in the morning, because nobody has taken care to tell the personnel not to talk loudly to each other. In the rooms there was not a single information sheet about the hotel. For example: you want to make an internal call to another room. Mmh, how does it work? After some trials you ask reception, but remember that they don' t understand English. So find somebody who speaks Portuguese and finally find out that you have to dial 22 or 23 or whatever first. Needless to say, nobody ever asked if we had ad a nice trip, if we needed anything, if our stay at Santa Cara was pleasant. Apparently, tourists come anyway so nobody cares. A so called four star, but perfectly anonymous hotel.
Well, at least a couple of good things apart from the view: the busy gardeners, breakfast buffet, the friendly guy in charge of opening the gate.

  • Stayed January 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank tijuca2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed January 3, 2012

Welcome to Hotel Santa Clara;
the hotel where dead birds lie decomposing on your balcony,
fungus grows on the ceiling above your bed,
rain pours down inside the hallways,
and the food quality is so far below par that if we were talking about golf, you would consider this hotel the new Tiger Woods.

Welcome to Hotel Santa Clara;
the hotel where sluggish WiFi is only available in a single room on the outskirts of the property,
for 750R$ a night the Bar can't offer you half of the items on their card,
the Reception does not have a single person working there who speaks English,
and as a sad reminder of your ill fortune the price you pay every night for the nightmare is proudly stuck to your door as an A4 print-out.

Welcome to Hotel Santa Clara; never again.

  • Stayed January 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank TA1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Santa Clara Hotel

Property: Santa Clara Hotel
Address: Rodovia Rio Santos Km 563, Paraty, State of Rio de Janeiro 23970-000, Brazil
Location: Brazil > State of Rio de Janeiro > Paraty
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool
Hotel Style:
#6 Spa Hotel in Paraty
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Santa Clara Hotel 3*
Number of rooms: 34
Reservation Options:
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Also Known As:
Santa Clara Hotel Paraty, Brazil

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