I am not one to take to the web to comment on negative restaurant experiences, but upon reading this restaurant's reaction to a review of a dinner I actually partook, I feel it is my duty to set the record straight.
Using TripAdvisor as a guide, a group of friends and I chose to dine at Voila Bistrot while visiting Paraty. Our experience there would be almost comical had it not been so aggressively unpleasant.
To begin with, the food was expensive and bland at best. I understand other people have had better experiences at this restaurant, but the food was definitely was one of the low points of the evening.
The meal itself, however, paled in comparison to the behavior of chef/owner Christophe Legond. Upon finding out that a couple of the people in our party spoke French, Mr. Legond refused to speak anything other than French to the table even when prompted repeatedly in Portuguese.
Shortly after our arrival--we had a late reservation--a guest of the hotel who had just finished dining with her partner, fainted as she was exiting the premises. Mr. Legond watched as her companion and members of my party rushed to her aide and finally made a comment about the lady not being able to handle her liquor after the couple exited. When the gentleman returned to request a bottle of mineral water for his sick partner, Mr. Legond responded, without a hint of compassion, that water was available in the minibar in their room, even though it was obviously readily available at arm's length.
Shortly after that Mr. Legond turned his attentions to our table, a party of 6. When one of the ladies in our group said she would only be having an appetizer, he asked her if she was on a diet. When a second guest said she would only be having wine due to an upset stomach, Mr. Legond replied curtly, "This is not a hospital".
Lastly, when my sister in law asked if she could have Parmesan cheese to ad to a truly drab mushroom risotto (I tried it) billed at R$135 (US$60), Monsieur Legond, scoffed and said "I knew it", openly implying that the guests at our table knew nothing about fine cuisine.
I wish our experience at Voila Bitrot was a more positive one. Unfortunately, I cannot recommend this establishment.
I am in no way connected to the Paraty hospitality industry, or any hospitality industry, for that matter, and, to the best of my knowledge, am of sound mind, contrary to what Mrs. Legond implied of my fellow reviewer.
Perhaps if this restaurant dedicated more time to fine tuning it's chef's etiquette as it does aggressively attacking its negative reviewers, experiences such as the ones I had at Voila Bistrot won't be repeated.
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