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“Overvalued and pretentious”
2 of 5 bubbles Review of Asalem

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Asalem
Ranked #5 of 17 Hotels in Ilha Grande
Certificate of Excellence
Rio de Janeiro, RJ
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Overvalued and pretentious”
2 of 5 bubbles Reviewed January 19, 2013

We spent 4 days across Christmas with my family booking a triple regular room and a double eco suite. My parents arrived from Europe one day later than expected due to airline problems, and we asked for a partial refund. We were told they could not make any exception to the reservation policy due to the high season. Fine, but very little flexibility and quite a pretentious tone in the answer
Soon after, we found out the pousada was without electricity and we had to rely on candles until the evening. No air conditioned, no fans, no possibility to recharge batteries and, best of all, cold shower (in the standard rooms they have only electric showers)
What is worse, since the water is pumped from a reservoir, lack of electricity made it impossible to resupply and my father had to take a cold shower in the employees bathroom at the entrance
Blackouts occurred two more times in e following 3 days and lasted always long enough to become annoying. A place that charges 100€/night per customer must have backup power supplies!
As a reimbursement we were offered a free dinner which did not include wine (nor service, for some ridiculous reason). The day after the dinner, 3 of us were sick, since the fish was probably old. Also, service during the dinner was abysmal, taking 3hrs almost to serve 2 simple dishes
In general, service in the morning was quite professional, i. The evening ok, but in the afternoon was borderline embarrassing, with a young lady that gave the impression of being constantly 'high' and certainly not prepared to face emergencies or take any meaningful initiative
Te Eco suite is frankly very nice and comfortable, however from outside it does not honor it's name (it is a white cement block in the middle of the rainforest). It is worth it's price, more or less. The standard rooms instead have a nice part above but a poor entrance and a terribly dark and ugly toilet, though rooms were always clean. They are another category anyways and certainly can only justify their price because of the location, but won't make you want to go back
The view from the rooms is amazing, but in our standard room there was a huge (yet beautiful) tree that made it completely impossible to observe the ocean and the landscape.
Overall a place with huge potential, some nice elements, but due to lack of organization, terrible service and excessive price I would never recommend anyone to go there

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Wave113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asalem_Ilha_Grande, Owner at Asalem, responded to this review, January 23, 2013
Unexpected strong winds caused lack of electricity not only in the island but around the whole coast including the city of Angra dos Reis, it was a major event beyond our power. We are now acquiring a generator in order to be backed up if such circumstances happens again in the future.
Our restaurant is very well known, not only for tastiness without pretentiousness but most of all for freshness – we have a few local fisherman suppliers who come to our water deck directly from the sea on a regular basis, so we don't need to stock up, therefore our fish/seafood is always fresh. In order to meet such standard, orders must be given hours in advance as it does take time to get ready, it is all cooked from scratch. It is not uncommon to see cosmopolitan guests having their anxiousness melted right before our unforgettably delicious dishes! Also, our cook who has been with us for over 6 years, is very meticulous and takes all the necessary steps as she understands our guest are mostly foreigners who are not used to our strong oils, water and seasonings.
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279 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
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English first
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed January 16, 2013 via mobile

All people on ilha grande agree that it's the best place to stay. We booked the honeymoon suite for 5 nights, it was amazing. The food is great value and delicious. The staff have a few language s between them, so communication is easy.
If I return to ilha grande, asalem is where I will be staying again.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alcampbell09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
1 review
5 of 5 bubbles Reviewed January 3, 2013

We arrived for New Year holidays to this "Hidden Paradise" Hotel in the middle of the forest but 5 min by boat from town of Abraao in Ilha Grande Brazil. We had no idea what we could find so everything was a BIG surprise.. Charming rooms, lovely/friendly staff, excellent food & service.. We simply LOVED it at all times during our week holidays here.. With bright sun or rainy day we enjoyed it fully.. Other guests were mostly foreigners coming from all over the world, NY, Japan, France, Italy so we had nice conversations zipping caipirinhas (local drink) every afternoon before sunset.. Dont miss lasagna de berengenas & peixe con banana e coco for dinner.. uffff... the best.. Sure we will be back soon.. Thanks.. thanks.. this place is a MUST..

Room Tip: every room has full water view.. Standard are charming double high rooms & Ecco NY type modern...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank antonio l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed December 20, 2012

From the minute we arrived the staff at Ansalem couldn't do enough for us, their approach was very personable and helpful especially Jack and Paola who were very attentive. The location was amazing and the staff were pretty much at your beck and call if you wanted a water taxi into town about 10 minutes. The rooms whilst basic were very good, each has a mezzanine floor for the bedroom and is equipped with a hammock to chill out on. The small terrace area is lovely too with great views. Breakfast is great and so was dinner on the 2 occasions we ate at the hotel. I would definitely recommend this hotel for anyone visiting Ilhe Grande. Thanks again Emma and Sam, UK.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EmsJones26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed December 12, 2012

In a beautiful place like Ilha Grande, ideally you need to book a pousada which complements the location. Asalem does just that, with a beautiful view and set so you can jump straight into the water, swim to or take a 5 minute walk to one of the island's beaches.

Breakfast is the usual you find in Brazil, including cakes, fresh strawberry juice and the best scrambled eggs we had all trip. Guests can use their canoes and there is a boat which takes you to the centre of town (otherwise it's an easy 20-25 minute trek/trail). We saw turtles here too!! The staff are very friendly and helpful.

This is not a boutique hotel but it's certainly a boutique pousada. Highly recommended and do contact me if you want to ask any questions about it!

  • Stayed November 2012, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bordeaux, France
1 review
5 of 5 bubbles Reviewed October 13, 2012

Whereas Vila do Abraao, the nearest village, can look like a hell (not a beach but a harbor, a crowd of tourists and nothing except pousadas and restaurants), Asalem is very close to paradise... A peaceful environment with the most beautiful landscape I've ever seen from a window, a nice wooden house nearly lost in a great garden, wonderful meals and, above all, the impression of being at home with such nice hosts! They're really helpful and friendly, have free dvd and books to read, kayaks, etc. This place is more expensive than most of the pousadas in Vila do Abraao, but nevertheless, after spending one night in the village, I'm very glad we moved to Asalem for the rest of our stay - and I wish we could stay longer!
Alice

Stayed October 2012, traveled with friends
Helpful?
Thank alice c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
5 of 5 bubbles Reviewed October 6, 2012 via mobile

The stuff is professional and kind, thank you Paula, Paulo and Jack.
It is recommended to eat a dinner in the hotel, they have a great chef!
In general, everything is great except the price that a couple need to pay for the taxi boat of the hotel. If a couple want to take a taxi boat to the center and back to the hotel, it will cost R$ 30 (US$15). Another way is to walk 20 minutes to the center during the daylight (only).

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valtniroz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Asalem

Property: Asalem
Address: Praia da Crena, Ilha Grande, State of Rio de Janeiro 23968-000, Brazil
Phone Number:
Location: Brazil > State of Rio de Janeiro > Ilha Grande
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#3 On the Beach Hotel in Ilha Grande
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Asalem 3*
Number of rooms: 8
Official Description (provided by the hotel):
ASALEM is a seaside hideaway situated in Ilha Grande, a protected reserve of natural land where no cars are allowed. All our 5 enchanting waterfront suites are surrounded by the rain forest that overlooks the spectacular Bay of Abraäo. This proximity to the ocean offers rare, intimate glimpses of sea creatures such as starfish and turtles, as well as abundant schools of fish. The forest brings frequent visitors, including monkeys, squirrels, fireflies, blue butterflies and a wide variety of exotic tropical birds. This unspoiled peace of paradise is the perfect spot for honeymooners looking for privacy: we are 20 minutes apart from the main village walking in an accessible path or 5 minutes by the taxi boat we provide. Apart from the taxi boat service, available 24/7, we can arrange boat trips, transfers, massages, scuba diving, snorkeling and guided hikes. ... more   less 
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Also Known As:
Asalem Ilha Grande, Brazil
Asalem Hotel Ilha Grande

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