We spent 4 days across Christmas with my family booking a triple regular room and a double eco suite. My parents arrived from Europe one day later than expected due to airline problems, and we asked for a partial refund. We were told they could not make any exception to the reservation policy due to the high season. Fine, but very little flexibility and quite a pretentious tone in the answer
Soon after, we found out the pousada was without electricity and we had to rely on candles until the evening. No air conditioned, no fans, no possibility to recharge batteries and, best of all, cold shower (in the standard rooms they have only electric showers)
What is worse, since the water is pumped from a reservoir, lack of electricity made it impossible to resupply and my father had to take a cold shower in the employees bathroom at the entrance
Blackouts occurred two more times in e following 3 days and lasted always long enough to become annoying. A place that charges 100€/night per customer must have backup power supplies!
As a reimbursement we were offered a free dinner which did not include wine (nor service, for some ridiculous reason). The day after the dinner, 3 of us were sick, since the fish was probably old. Also, service during the dinner was abysmal, taking 3hrs almost to serve 2 simple dishes
In general, service in the morning was quite professional, i. The evening ok, but in the afternoon was borderline embarrassing, with a young lady that gave the impression of being constantly 'high' and certainly not prepared to face emergencies or take any meaningful initiative
Te Eco suite is frankly very nice and comfortable, however from outside it does not honor it's name (it is a white cement block in the middle of the rainforest). It is worth it's price, more or less. The standard rooms instead have a nice part above but a poor entrance and a terribly dark and ugly toilet, though rooms were always clean. They are another category anyways and certainly can only justify their price because of the location, but won't make you want to go back
The view from the rooms is amazing, but in our standard room there was a huge (yet beautiful) tree that made it completely impossible to observe the ocean and the landscape.
Overall a place with huge potential, some nice elements, but due to lack of organization, terrible service and excessive price I would never recommend anyone to go there
- Official Description (provided by the hotel):
- ASALEM is a seaside hideaway situated in Ilha Grande, a protected reserve of natural land where no cars are allowed. All our 5 enchanting waterfront suites are surrounded by the rain forest that overlooks the spectacular Bay of Abraäo. This proximity to the ocean offers rare, intimate glimpses of sea creatures such as starfish and turtles, as well as abundant schools of fish. The forest brings frequent visitors, including monkeys, squirrels, fireflies, blue butterflies and a wide variety of exotic tropical birds. This unspoiled peace of paradise is the perfect spot for honeymooners looking for privacy: we are 20 minutes apart from the main village walking in an accessible path or 5 minutes by the taxi boat we provide. Apart from the taxi boat service, available 24/7, we can arrange boat trips, transfers, massages, scuba diving, snorkeling and guided hikes. ... more less
- Reservation Options:
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- Also Known As:
- Asalem Ilha Grande, Brazil
- Asalem Hotel Ilha Grande