I'll start by saying I didn't necessarily have a problem with the hotel itself. The cleanliness was average, the rooms were average, the breakfast was average.
We were on Ilha Grande during a Brazilian holiday, and we struggled to find accommodation for the first few nights. However when we discovered the Porto Abraao Pousada we were surprised to find that we could stay there as long as we wanted. After it had a couple of decent reviews on trip advisor we thought it must be ok, how wrong we were. It was eerily empty, we seemed to be the only guests in the hotel, and for what was essentially one of the busiest times of the year for the island, something didn't add up.
On the second night we had a friend come visit us and come back to the room for a couple of drinks. They didn't sleep in our room and were there a total of about 2 hours. When we tried to leave the following morning the trouble began. They decided to charge us for an extra person! We couldn't believe it, we thought there must be some mistake. We explained that the person had not stayed over but it didn't seem to matter. We said that at no point was it stated to us that we weren't allowed friends to our room. We have seen in some hotels that state this, but at this particular one there was nothing , even on the piece of paper we signed when we first checked-in.
As we refused to pay they decided to keep us prisoners, locking the gate to the front of the hotel. We thought this was pretty extreme. They then called their next door neighbour over, a 6 5" brazlian man who clearly had anger issues to try and intimidate and threaten us until we paid. While this was happening inside, outside another angry man who looked quite psychotic started yelling at us through the gates, punching his fists and pointing at us. We decided to stick to our guns and said for them to phone the police. After a gruelling half hour or so they finally called the police and they came over. Immediately we knew this was not going to go in our favour as when the policeman turned up he was exchanging pleasantries and shaking hands with the angry man. Although we felt a lot safer with the policeman there we knew we were going to win this one and ended up paying for another person, even though it was a two person room with one double bed.
I think what happened is that this hotel is a little bit off track and they're not very good at advertising themselves, they're clearly not making as much money as they want and in doing so will try and get all they can out of you.
If you care for your safety just stay away from this place.
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- Also Known As:
- Porto Abraao Pousada Ilha Grande, Brazil