I made a reservation through Hostelworld and paid the required 10% deposit on there. Later that day I got an email from someone named Márcio at the hostel saying that a 50% nonrefundable deposit was required to book. I had read all through the policies before booking and didn't see this anywhere. I emailed back asking about the 50% deposit, and he responded saying he had cancelled my reservation. So I lost my Hostelworld deposit (you have to cancel on their website to get it back) and now I also had nowhere to stay. When I responded that I hadn't asked him to cancel the reservation, he said I would have to re-pay the 10% deposit in addition to the 50%. He proceeded to send me about four rude and sarcastic emails about how I should "read the policies before paying for anything online." He finally shut up when I sent him a screenshot of the policies listed on his hostel's page (nothing about a 50% deposit)
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- Also Known As:
- Overnativa Green Hostel Ilha Grande, Brazil