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“WATCH OUT” 3 of 5 bubbles
Review of Pousada Byblos

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Pousada Byblos
Ranked #41 of 101 Hotels in Armacao dos Buzios
Certificate of Excellence
Houston, Texas
1 review
“WATCH OUT”
3 of 5 bubbles Reviewed June 29, 2010

This hotel has a great view but the room was small and the bed was extremely hard. I also had a pre-arranged reservation with a good price but upon arrival I was handed a guest registration form to fill out and was charged the usual security deposit to my credit card.
Upon checkout I was told I only had to pay for the mini-bar items and the rest was covered by the deposit. I found out three days later I had been charged the rack rate and the reservation was misteriously "cancelled"...

  • Stayed June 2010, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank n87333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ByblosBuzios, Public Relations Manager at Pousada Byblos, responded to this review, February 3, 2011
We are already taking care of this important details to improve our quality service. Sorry for any misunderstanding, which you may be sure, are already solved. Hope to welcome you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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293 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
hereford, UK
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed June 26, 2010

I have been to Buzios 5 years ago, so was keen to return, to see if it had changed. It has changed, but for the better! It is a lively town, with great sophisicated restaurants, bars etc. I did not realise the position of Pousada Byblos before I arrived, but could not have been more pleased with the location. It is above the main street, on the hillside and is reached directly from the street, via a spiral staircase, or by raod, for the less mobile. Perfect for feeling part of the excitement, but above it all for relaxation. Our room had fantastic views and was spotless, with a very large bed. It had character and was always spotless. Our experience of the staff was great. They did tend to seem a little 'distant', but this turned out to simply be non-interferring. As soon as they were asked for or about anything, they immediately obliged well beyond the call of duty, with enthusiasm and displaying local knowledge. I think that some may interpret this as disinterest, but in fact is discreet friendly service, I wish that everywhere that I stay could achieve the same level of friendly service! I thoroughly recommend the Pousada!

  • Stayed June 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mike_UK44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ByblosBuzios, Public Relations Manager at Pousada Byblos, responded to this review, February 3, 2011
We are very happy with your comments and we would like to thank you for your kindness. We are always trying to improve our quality service. Hope to welcome you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed April 5, 2010

Do not get blinded by the great terrasse shown on their site (which indeed is terrific). Rooms are strange, very noisy and not comfortable. Bed is mini, pool also small. Worst part is service: takes long, never get a smile, all guest around shared this opinion. Are they closing down the place next week and will loose their job ? Do the employees not get paid ?

  • Stayed April 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank SPTeddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ByblosBuzios, Public Relations Manager at Pousada Byblos, responded to this review, February 3, 2011
Thank you very much for your usefull comments we are already taking care of this important team details to improve our quality service. Hope to welcome you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mtndreaming
Level Contributor
2 reviews
4 of 5 bubbles Reviewed June 16, 2009

We couldn't afford to stay where we wanted (which ended up being right next door). After an awful trip into Buzios I arrived at the pousada with a headache and found out our room was right next to construction happening at the hotel next door. The staff was great and we were moved right away. We stayed in the MAR room and the view was amazing. The view from the shower was a great surprise. The staff was very helpful. Our room was always spotless. After leaving Buzios we went to Rio and for the rest our trip wished we were back in Buzios. We never used the pool but we did enjoy the outdoor lounge area. It was a quick walk to restaurants and shopping.

  • Stayed June 2008, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mtndreaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ByblosBuzios, Public Relations Manager at Pousada Byblos, responded to this review, February 3, 2011
All time we receive comments like yours we stayed very proud with all our efforts to be better every day. Thank you very much and hoping to host you in a next visit to Búzios.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed January 7, 2009

We came to Buzios to spend New Years' Eve at a nice beach resort in Brazil. Unfortunately we were very disappointed of the Pousada Byblos. The hotel overall has potential thanks to its location but it's very run down. Our room was smelly, sink clogged, air conditioning loud and partly working. The staff, except for one single person, unwelcoming, not helpful and illiterate in English and any other language but theirs (despite most guests were foreign).

  • Stayed December 2008, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank MilanHalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ByblosBuzios, Public Relations Manager at Pousada Byblos, responded to this review, February 3, 2011
According with some suggestions like yours we are working hardly to have a better trained team. We apologize for any inconvenience and you may be sure to find a different attendant service in a next visit to us. Thanks very much for your kind assistance to help us to improve our service quality. Hoping to host you in a next time in Búzios.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, CA
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 23, 2008

Just got back from Brazil, staying two nights in Buzios at this amazing hotel. The views were amazing, our room cute, quaint and clean and the staff was great. The English speaking guy (Cho) was amazing, providing us with all the information we needed for our stay in the area, along with teaching us some Portuguese!

The pousada was also a very short walk from downtown and in walking distance of three great beaches, one being the famous Fernandez Beach.

Would highly recommend this pousada to anyone visiting Buzios.

  • Liked — The staff was amazing and the hotel had a great feel to it, very relaxing and romantic.
  • Disliked — No complaints.
  • Stayed August 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank nbenti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ByblosBuzios, Public Relations Manager at Pousada Byblos, responded to this review, February 3, 2011
We are pleased to know that you have passed a great time with us. Thank you very much for all your comments concerning some details like cleanness, staff, commoditie. This will help us to be each day better and reach our goals. Hoping to host you again and soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern California
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed January 9, 2008

We stayed at the Byblos Hotel in Buzios for 2 nights in January 2008. When we first checked in, the hotel looked promising - cute lobby area and great pool area with incredible views. We were escorted to our first room and it literally brought my travel companion to tears. There was mold growing on multiple walls, little black bugs in the bathroom, and it had a bizarre smell. I rarely complain to a hotel's management but we could NOT stay in that room for 2 nights. We politely informed the hotel staff of the problem and were escorted to the Hibisco room which was smaller but much much better. No mold, no bugs.

The location of the Byblos could not be better which is why I'm willing to give it 3 stars, even after the mold experience. It is about a 5 minute walk from town where you can find all the action. The views are spectacular from the pool area as well.

Restaurants to try -> Bar do Ze and Inexia (which is also a bar/lounge) and you definitely have to have crepes at Chez Mithcell (better crepes than you find in France!). The shopping is fantastic - check our Animale which is a local Brazilian designer (with a store in Sao Paulo also) for trendy woman's clothes.

  • Stayed January 2008, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank GlobalJana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ByblosBuzios, Public Relations Manager at Pousada Byblos, responded to this review, February 3, 2011
Thank you for all your comments they will help us to be each day better and reach our goals. We apologize for any inconvenience and you may be sure to find a different hotel rooms  in a next visit to us. Hoping to host you again and soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pousada Byblos

Property: Pousada Byblos
Address: Rua Alto do Humaita, 14, Armacao dos Buzios, State of Rio de Janeiro 28950-000, Brazil
Location: Brazil > State of Rio de Janeiro > Armacao dos Buzios > City Center
Amenities:
Beach Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#22 Family Hotel in Armacao dos Buzios
#26 On the Beach Hotel in Armacao dos Buzios
#37 Romantic Hotel in Armacao dos Buzios
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Pousada Byblos 3*
Number of rooms: 21
Reservation Options:
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Also Known As:
Pousada Byblos Buzios
Pousada Byblos Hotel Buzios
Pousada Byblos Armacao Dos Buzios, Brazil

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