We always knew that our stay would be pricey and I would not accuse the hotel of hiding additional costs. However, increased room rates naturally lead to increased expectations and I am afraid the Insolito came up short.. very short. And to be honest it was all very avoidable so, bizarrely, I would still encourage people to at least consider this hotel as a possible venue.
Much has been said of the attentive staff and I would endorse this. Whilst we were the only visitors for much of our week we genuinely felt all the staff were keen to make our stay as enjoyable as possible. However, this did not stop the management from instigating a comprehensive agenda of hotel renovation/construction during our week. From a business prespective it makes sense - do it when fewer guests. But they made zero effort to notify us and there was genuine inconvenience to us - persistent noise and one of the pools was completely out of service. The problem was exacerbated when they tried to maintain that the works were unscheduled and were rather immeidate repairs.. repainting the pool!
We were offered 2x spa treatment gratis of which we took one - they then tried to bill us.. for both. In fact I would strongly encourage visitors to check their bills as quite a few errors on ours.
Food was of good quality but pricey in comparison to town alternatives and for some reason our order was consistently taken incorrectly.
Room was great and location is truly breathtaking.. but could have been so much better.
- Official Description (provided by the hotel):
- Authenticity and charm in an exclusive location, this is the mixture that makes Insolito Hotel unique. Placed on one of the most beautiful beaches in Buzios, Praia da Ferradura, the Insolito is like a leap over the sea. A subtle luxury, fruit of its comfort, modernity and charm, manifested in all five senses, compose the Insolito. Living the Insolito is more than just turning that most special dream into reality. Living the Insolito, truthfully, is to have never awakened from that dream. ... more less
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- Also Known As:
- Insolito Boutique Hotel Armacao Dos Buzios, Brazil