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“Nice hotel, but unfriendly working staff.”

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Serena Hotel Boutique Buzios
Ranked #28 of 100 Hotels in Armacao dos Buzios
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice hotel, but unfriendly working staff.”
2 of 5 bubbles Reviewed January 19, 2013 via mobile

We stayed after Christmas for 3 nights. Hotel and location is in quite nice place, not bad location, except impolite and not to customer oriented staff:(. Minus just personal. We had small misunderstanding, but the attitude was very impolite.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank SigitaT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventas, Director Comercial at Serena Hotel Boutique Buzios, responded to this review, January 30, 2013
We would to thank you for sending us your comments on your stay as they do help us to improve our service, and they also allow us to customize it to guests’ needs and expectations.
Together with the manager in charge of the corresponding area we will check your comments and we will contact you to send you an answer at the earliest possible.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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966 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed November 22, 2012

The hotel has an awesome garden, pool- area and a lovely restaurant with an excellent breakfast- buffet. Our rom however was very small, the interior simple and not very cozy/ comfortable, and it seemed only moderately clean. The staff at the reception was very friendly and helpful. The hotel offers a shuttle bus into Buzios centre, which was the biggest disappointment of our stay. The bus driver was terribly unreliable and either came at least 30 min late or not at all. Overall it is a nice little hotel but in summary average.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sinapilgrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventas, Director Comercial at Serena Hotel Boutique Buzios, responded to this review, December 14, 2012
We would to thank you for sending us your comments as they do help us to improve our service, and they also allow us to customize it to guests’ needs and expectations.
Moreover, and in order to offer a better service day after day, we are currently working with a renowned consulting group (E.G.A) specialized in guest satisfaction issues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed September 7, 2012

After booking and pre-paying for our room at the Serena Buzios on Expedia, we arrived at the front desk and were told that they had no confirmed room for us. We were also told not to worry and that alternate hotel arrangements were made for us.

We were sent down the street to another posada in Buzios. The staff a and the Serena did not even offer to pay our taxi fare. This is incredibly poor customer service and I recommend you avoid this hotel. Additionally, this hotel is a full 2 blocks from Geriba beach, so if you want beachfront accommodations choose to stay somewhere else.

I am an avid traveler, and I understand that hotels occasionally overbook rooms. However, we were not given an explanation or apology, and Serena was incredibly cheap in not at least paying for the taxi to the alternate hotel.

Based on these snags, I'd avoid this hotel.

  • Stayed September 2012, traveled as a couple
    • Service
Helpful?
2 Thank G-Del70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventas, Director Comercial at Serena Hotel Boutique Buzios, responded to this review, September 20, 2012
Dear, your comments are extremely important to our facility, allowing us to improve our service adapting it to the needs and requests of our guests. Our General Manager will contact you in order to give a solution for the situation that occurred.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 5, 2012

We stayed here early Sept 2012. The hotel looked like in the pictures. The staff was friendly and helpful. The breakfast was fine, and the food and drinks generally good. Service was slow for lunch by the pool. The hotel is very close to the beach. The rooms were clean and comfortable. The king-sized bed was two twins pushed together, which seems pretty common, so the mattress wasn't especially comfortable. Especially for the price, it was good value and I recommend it for a comfortable stay if you don't want to pay higher prices for Insolito or Casas Brancas (both of which have spectacular settings). We did a lot of research before picking a hotel. We didn't want to pay the much higher rates for Insolito or Casas Brancas. Serena was better than I had expected and I would definitely recommend it as value for money and a comfortable stay. They also gave us a free upgrade at check-in. We also had really great massages at a great price - I definitely recommend Cecilia for that.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cc_MD2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Connecticut
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 bubbles Reviewed July 26, 2012

We stayed here in July 2011. I scanned today for the fun of it through all "terrible" reviews of this hotel. I can tell you, they are all TRUE. Avoid this place. The photos are very good deceptions. This hotel is terrible. Our kids still talk about it. It is their benchmark of the worst hotel they ever stayed in. I left it the morning after we arrived and gladly paid for 1 extra night to get out of our 7 day reservation. Went then to Casas Brancas which we rated "Excellent". A complete opposite of this hotel. Dirty, loud, rude service, where do I stop. At breakfast we even had the joy of looking at dipers of bab's which neithier the Brazilian parents nor the hotel staff bothered about cleaning up. See my photo.

  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank flyingdutchman14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curitiba, PR
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed July 12, 2012 via mobile

This is an interesting hotel, close to the beach of geriba owned by Rochelle, an argentinien company. We were well received with a complimentary drink and plced in the far corner of the hotel, i guess, because they had discount offers through the internet. I guess the discount was duhe to the fact that the neighbor rooms were being remodelled and we had to hear saw, drillers, and hammers working until about 9 pm at night. The room was acceptael but had a strange smell. We decided not to complain because the people working there were very nice and the breakfast absolutely perfect! I would recommend the hotel but ask which room are they offering. The standard room (second floor) is really not that nice.

Stayed July 2012, traveled as a couple
Helpful?
Thank Walter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventas, Director Comercial at Serena Hotel Boutique Buzios, responded to this review, July 27, 2012
Dear Sir,
First of all, we would to thank you for taking the time to send us your comments on your stay at our hotel. They do help us to improve our service, and they also allow us to customize it to guests’ needs and expectations.
Together with Serena’s General Manager we are now working on the issues mentioned by you that occurred during your stay at our property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Round Rock, TX
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed July 9, 2012

I loved everything about Buzios! And was so glad I did my research and stayed at Serena. The hotel staff was great even before my arrival in helping me arrange my transport from Rio. Once I walked into the lobby, I immediately felt relaxed. The lobby was open to the beautiful pool and courtyard area. Lovely music playing from the speakers. It was so calm. I arrived early and my room wasn't yet ready so I sat outside next to the pool and had lunch and drinks. The entire stay was amazing. I was able to take a surfing lesson that was offered with my room. So much fun!!! And although my stay was short (4 days), I felt right at home. The hotel offered a shuttle every night to take you into downtown Buzios. Serena is not in the center of town like many of the other hotels/pousadas but with the free shuttle and the availability of taxi's I never had a problem. It was nice to be able to walk to Geriba beach only 1 block away from hotel. But I strongly suggest taking a taxi and checking out the other great beaches in Buzios. Brava was my favorite.

I can't wait to get back to Buzios. I'm fairly certain that it is now my favorite place on earth. And Serena made my stay even better!

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brooke2h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Serena Hotel Boutique Buzios

Property: Serena Hotel Boutique Buzios
Address: Rua Campo de Pouso 1630, Armacao dos Buzios, State of Rio de Janeiro 28950-000, Brazil (Formerly Serena Buzios)
Location: Brazil > State of Rio de Janeiro > Armacao dos Buzios
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Armacao dos Buzios
#9 Luxury Hotel in Armacao dos Buzios
#10 Spa Hotel in Armacao dos Buzios
#25 Family Hotel in Armacao dos Buzios
#37 Romantic Hotel in Armacao dos Buzios
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Serena Hotel Boutique Buzios 4*
Number of rooms: 37
Official Description (provided by the hotel):
Serena Hotel Boutique Buzios is located just 100 meters from the Geriba beach, being the only resort with an easy beach-level access, providing an easier access to the elderly and younger children. Surrounded by 6,000 square meters of lush tropical gardens, the hotel also features a deck and lit outdoor pool, and a 24 hour bar service. Furthermore, recreational areas, and children's play area supervised by trained staff With complimentary WI-FI throughout the resort, our rooms range up to 70 m2 with king-sized beds, cable TV, Mini bar and a safe deposit box. Most rooms offer a beautiful private garden with a Jacuzzi. Our buffet breakfast stays open till 11 am with hot dishes prepared by our very own on site chefs. Our gourmet restaurant offers a wide range of international and local cuisine with a top notch bar service. Serena also offers a weekly program of live music shows. In addition, our service is also available at the beach providing beach chairs, umbrellas, tables and chairs. The hotel has a stylish modern design, but respects the colonial materials and architecture of the local region. Serena offers free hourly shuttle services to downtown Buzios during the afternoon and night as well as other local beaches. Our guests are also encourages to take water sports lessons. ... more   less 
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Also Known As:
Serena Buzios Hotel Buzios
Serena Hotel Buzios
Serena Hotel Boutique Buzios Armacao Dos Buzios, Brazil

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