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“Expected perfection. Got perfection”

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Belmond Hotel das Cataratas
Ranked #1 of 78 Hotels in Foz do Iguacu
Certificate of Excellence
London, United Kingdom
Level Contributor
121 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
“Expected perfection. Got perfection”
5 of 5 bubbles Reviewed October 6, 2013

When you book an Oriental Express Hotel, one expects perfection in all details. And you get that here in spades. The property is beautiful, the food absolutely delicious, service is off the charts and warm, but the best part? You get to have Iguazu Falls all to yourself in the morning because the park opens at 9. Given that the hotel is right there in the park, all one has to do is wake up early and go for a walk and have the falls all to oneself. Wonderful.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CataratasManagement, Operations Manager at Belmond Hotel das Cataratas, responded to this review, October 9, 2013
Dear Guest,

Thank you very much for your kind review on the Hotel das Cataratas.

I am very pleased to learn that you did enjoy your stay with us and our services.

You are completely right when you say that going down to the falls outside ofiial opening hours make it a much more unique experience. I am glad you did took advantage of that!

We are all looking forward to welcoming you back at the Hotel das Cataratas in the near futures.

Sincerely yours,

Stephan Hauser Ferreira
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,745 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (572)
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English first
San Francisco, CA
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed September 30, 2013

Even though I had my first experience with bedbugs, and the food is mediocre and overpriced, it was well worth the cost to stay in the falls. The staff was nearly perfect. Patrick at the front desk was amazing; he remembered my name and room number after speaking once. Almost everyone was gracious and professional.

The staff was gracious, the tours they arranged were marvelous, and the chance to be in the falls all night is an experience beyond compare.

I would have preferred to not have vermin in the room, but I can deal with bloody ankles and (really expensive) sub-par food when the overall experience was so nice.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CataratasManagement, Operations Manager at Belmond Hotel das Cataratas, responded to this review, October 5, 2013
Dear Guest,

Thank you very much for sharing your experience with us and other travelers.

I am deeply disappointed to hear that your experience at the Hotel das Cataratas was not to your complete satisfaction.

Your remarks on our food quality have been addressed by our Executive Management Team and measures are being taken to correct any faults.

Furthermore I must say that, even dough the Hotel das Cataratas is located inside a National Park, we have never had any incident with "bed bugs" at the property. Bugs and insects may enter the rooms if windows are left open without the mosquito net, which I am sure you can understand due to the Hotels unique location.

Hygiene is one of our main concerns at the Hotel das Cataratas and we do operate within all the legal health and security requirements.

I would be most pleased to welcome you back at the Hotel das Cataratas in the near future and to have the chance to correct any bad impression you might have left us with.

Should you have any further queries, I remain at your entire disposal. Please feel free to contact me directly under:

stephan.ferreira@hoteldascataratas.com

Sincerely yours,

Stephan Hauser Ferreira
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed September 29, 2013

This is the perfect hotel with the most charming and helpfull staf. What a privilege to be able to stay here! Unfortenatly we booked just for 2 nights. I could have stayed a week! My compliments! This hotel Ticks like a Swiss watch!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erwinatc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CataratasManagement, Operations Manager at Belmond Hotel das Cataratas, responded to this review, October 5, 2013
Dear Guest,

Thank you very much for your kind review on the Hotel das Cataratas.

We are very pleased to hear that you did enjoy your stay with us and are looking forward to welcoming you back in the near future.

Sincerely yours,

Stephan Hauser Ferreira
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
87 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed September 26, 2013

Stayed for week, out of this world. I have taken so long to do this review because I wanted it to JUST RIGHT. Candice did a great job checking us in after hotel shuttle picked us up from airport. Driver very friendly and offered cold drinks once we left the airport. Beautiful property and it makes you feel so happy to be there. I got sick the next day and Denise at reception went out of her way to help, and even phoned the pharmacy and ordered me some medicine! Entry level room but still gorgeous and we were close to the outside stairs going to the gym and the pool. Breakfast delicious, room service quick and our beef fillets were perfectly cooked. The porters very helpful and friendly. Service around the pool really good and in the heat the ice cold minty fresh towelettes they hand out was heavenly. I had a special tea that I took everyday and the kitchen staff were so helpful with my warm water every day, they remembered as soon as I entered for breakfast. It is VERY special to still be at the waterfalls after all the day visitors has left, a privilege only for hotel guests. EVERYTHING was good on this trip, this one of the best hotels we ever stayed in, and I travel a lot! Expensive for us, but absolutely worth it.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sonkoppie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CataratasManagement, Operations Manager at Belmond Hotel das Cataratas, responded to this review, October 5, 2013
Dear Guest,

Thank you very much for sharing your experience with us and other travelers.

We are most pleased to hear that you did enjoy your stay at the Hotel das Cataratas and are looking forward to welcoming you back in the near future.

Sincerely yours,

Stephan Hauser Ferreira
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cleveland, Ohio
Level Contributor
95 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed September 25, 2013

The rooms are lovely, if not palatial in size, and the shower is truly the best I've had in ten years! Of course, no big surprise that you get good pressure next to one of the world's largest waterfalls, right?
Food was delicious (don't miss the lamb shoulder or the little twisty raisin pasties in the morning) Sublime. Only thing that kept this from being a five star for me was the fact that the hotel has captive customers and they behave accordingly. If you want a snack? Chips are $7 in the minibar. Chocolate bar? $7. no sundries shop if you've forgotten your razor. But truly, small stiff compared to the overall experience and superb service.

hidden treasure? If you go up to the business office, it is chock full of books that clients have left in every language -bring one, take one. It was a great way to make sure I had enough to read on take offs and landings!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank worldcurious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CataratasManagement, Operations Manager at Belmond Hotel das Cataratas, responded to this review, October 5, 2013
Dear Guest,

Thank you very much for your kind review on the Hotel das Cataratas.

We are very pleased to hear that you did enjoy your stay with us and our services.

In deed, the Brazilian Real is currently having a very strong appreciation in face of the US Dollar, which might have left you with the feeling that the prices in Brazil as a general are bit on the higher side at the moment.

Our entire team is looking forward to welcoming you back at the Hotel das Cataratas in the near future.

Sincerely yours,

Stephan Hauser Ferreira
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billingshurst, United Kingdom
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed September 25, 2013

One of the best I have ever stayed in, the advantages outweigh the costs, it was wonderful to wander straight from the hotel and walk to the end of the trail and back in the afternoon, when all the coaches had left, and then to sit around the beautiful pool, where attentive waiters attended all your needs. Tea making facilities would have been nice, of course you are a captive client as there is nowhere else to eat, so obliged to eat at the hotel, which is pricey.

Room Tip: The rooms overlooking the falls, as you would expect are very expensive.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suzanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CataratasManagement, Operations Manager at Belmond Hotel das Cataratas, responded to this review, October 5, 2013
Dear Guest,

Thank you very much for sharing your experience with us and other readers.

We are most pleased to learn that you did enjoy your stay at the Hotel das Cataratas and our services.

We are looking forward to welcoming you back in the near future.

Sincerely yours,

Stephan Hauser Ferreira
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed September 24, 2013

Even if everything else about this hotel was indifferent, Hotel das Cataratas would probably still make my top ten based solely on its location. The Iguacu falls are one of the most amazing places on the planet and the hotel is just across the road. This means you can get to the falls when the park is closed to other visitors and haven them pretty much to yourself and the occasional other early riser. However, nothing about the hotel is indifferent. Of particular note is the standard of service. The staff combine efficiency with that openness and friendliness that seems to come naturally to Brazilians. There are few hotels where I have felt as welcomed as this one. The next think to comment on is the food. The standard of catering is very high, certainly up there with the best. This applies equally to the a la carte restaurant, the breakfast buffet and the bar food. Architecturally the hotel is a pleasing design (albeit a little too pink) and furnished to a high standard with many beautiful artworks on the walls.The breakfast restaurant is a very attractive building. My only slight niggle was the Caipirinha which was the poorest I have drunk in Brazil so far. This hotel is expensive for Brazil (though not compared to European prices) but worth every penny.

Room Tip: Try and afford a room with a view of the falls
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank The_Healthy_Prof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CataratasManagement, Operations Manager at Belmond Hotel das Cataratas, responded to this review, October 5, 2013
Dear Guest,

Thank you very much for your kind review on the Hotel das Cataratas.

We are very pleased to learn that you did enjoy your stay with us and our services.

Our main aim at the Hotel das Cataratas is to deliver the highest level of service and quality to our guests. Your feedback makes us feel we are on the right track to achieve that.

Your comment on our Caipirinha has been brought to the attention of to our Food & Beverage Manager.

We are all looking forward to welcoming you back at the Hotel das Cataratas in the near future.

Sincerely yours,

Stephan Hauser Ferreira
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Hotel das Cataratas

Property: Belmond Hotel das Cataratas
Address: Rodovia Br 469 Km 32 | Iguacu National Park, Foz do Iguacu, State of Parana 85855-750, Brazil
Phone Number:
Location: Brazil > State of Parana > Foz do Iguacu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Foz do Iguacu
#1 Luxury Hotel in Foz do Iguacu
#1 Romantic Hotel in Foz do Iguacu
#1 Top resorts Hotel in Foz do Iguacu
#1 Spa Hotel in Foz do Iguacu
#5 Business Hotel in Foz do Iguacu
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Hotel das Cataratas 5*
Number of rooms: 193
Official Description (provided by the hotel):
Facing the spectacular Iguacu Falls in Iguacu National Park, the 5-star Belmond Hotel das Cataratas provides free Wi-Fi internet access. Guests can enjoy a cocktail by the swimming pool or play a game of tennis on the provided court. The falls can be experienced by speed boat, rafting or by a helicopter flyover. For excitement and adventure, guests can enjoy abseiling, rock climbing and canopy walks. Walking tours allow for the surrounding lush rain forest to be explored. Belmond Hotel das Cataratas offers traditional Portuguese styled rooms with a flat screen TV, dark wood furniture and warm natural tones. Some rooms provide a balcony and seating area. The two restaurants on-site provide views of the falls and of the hotel's pool. They serve a selection of international and local Brazilian cuisine. In the evening live music can be enjoyed in the downstairs bar. The Iguacu Falls lie between the Brazilian state of Parana and Argentina. The Brazilian side offers postcard panoramic views, while the Argentinian side provides varied, up-close views. The hotel is located in a privileged position, alongside the Iguassu Falls. It is in fact the only hotel situated in the Iguassu National Park. Because of its prime location, the Belmond Hotel das Cataratas offers its guests a unique experience - taking walks along the trails by the falls which may be done at any time during the day, with the added advantage that from 7 a.M to 9 a.M, the trails are for guests of the hotel exclusively. ... more   less 
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Also Known As:
Das Cataratas Hotel
Tropical Das Cataratas
Hotel Das Cataratas
Hotel Tropical Das Cataratas
Belmond Hotel Das Cataratas Foz Do Iguacu, Brazil

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