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“A vast theme park without a theme”

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Recanto Cataratas Thermas Resort & Convention
Ranked #6 of 78 Hotels in Foz do Iguacu
Certificate of Excellence
Moreton-in-Marsh, United Kingdom
Level Contributor
397 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
“A vast theme park without a theme”
3 of 5 bubbles Reviewed June 2, 2012

This hotel looked good on the internet. In reality, the hotel has vast expanses of open area (especially in the lobby) but very little substance. There is a large swimming pool, but there were thunder storms when I stayed so didn't venture out into the pool itself. There is a small gift shop selling tat. There is clearly an on-going building programme, as a whole new wing is currently being built. Perhaps they might then incorporate a spa and some tasteful shops. On arrival the first night, decided to get a snack at the poolside bar, thinking that it would be a quicker option, but the service was awful. The drink took over half hour to arrive and the food took nearly one and a half hours, by which time it was luke warm. I was so tired that I couldn't be bothered to complain about the length of time it took, as I was keen to get some shut-eye. But the people at the table next to me ordered food and when it arrived it wasn't what they ordered and when it did arrive it too was cold, so not a good introduction to the overall service of the hotel. I understand from other guests that the buffet evening meal in the restaurant was good value for money. I found the reception staff to be brusque and not at all customer orientated. There was a good selection at breakfast, which made up for the somewhat laclustre meal the night before. There was a charge for internet connection / wi-fi and a rather convoluted log-on and payment instruction. There was nothing to do in the vicinity and the nearest shopping mall (Cataratas JL) was around 3km away. I was glad my stay was only for 2 nights - apart from the Falls there is nothing worth seeing here.

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tosca1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this review, December 31, 2013
Dear Guest,
First, we would like to thank you for your review!
We are very sorry that we could not match your expectation, when you stayed with us, we had not finished some of our areas of leisure an indoor pool, pubs and bowling, that we were building.
We are working to further improve our structure and service and your comments helped us a lot.
Thanks again, we hope to have the opportunity to serve you again.
Cordial greetings,
Katlin Fernandes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,990 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
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English first
Baltimore, Maryland
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed June 2, 2012

I was really looking forward to relaxing in the enormous pool but due to an unfortunate screw up by LAN airlines I was really only at the hotel long enough to eat and sleep. Really a shame because the food was the low point of the hotel. Our room was huge and clean... and had a very large jacuzzi tub (not sure if this is standard) which was great.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wanderamore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recanto_Park_Team, Public Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this review, December 31, 2013
Dear "TravelObsesssssed"
We are grateful to your review!
We hope to see you again on your next trip to our city!
Best regards,
Katlin Fernandes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surrey
Level Contributor
223 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
3 of 5 bubbles Reviewed May 7, 2012

Large complex outside of the city, ok for visiting the falls. Huge pool area with nice bar. But several areas need improving. Very few facilities.....just one tiny shop selling tatty souvenirs. No money exchange or ATM. As for the rooms, they are clean but basic. No coffee/tea making facilities, which is sad and annoying, since many tours leave very early. No tissues provided. Walls are thin, you can hear what is going on in next room's bathroom. Noisy grass-cutting equipment in use from 0700 hrs. Only two thimble-sized glasses provided.

Restaurant is a buffet. Breakfast is very good with a wide choice. But dinner is a mess. Many people, some of whom do not control their children. Desserts are good, but hot food is mostly dreadful. Sure this place must cater for the masses, and tries to supply a mixed range, but 4 evenings in this places was 3 too much. You have to pay for water, tea, and coffee. Tables not always cleared promptly.

Would not recommend this hotel.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank montySurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RecantoParkH, Guest Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this review, June 1, 2012
Dear guest, thank you for taking your time to share with us your feedback about our hotel.
We understand your points, and I would like to explain that our hotel have brazilians standards, we do not have coffee or tea facilities, not even iron or microwaves inside the rooms. Those are our safeties standards. About the restaurant, really is a big area, we can attend until three hundred people, how you sure noted is a big hotel, and when we have a good occupancy is common that the restaurant for dinner receive many people.
Once again, thank you for your review!
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Sao Paulo, SP
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed February 22, 2012

Good Hotel. Great facilities for all ages!
Can't complain about the food, Huge variety of things to choose for the breakfast and a little less for dinner but still fair.

Sometimes the service is a bit slow, but nothing that makes you go nuts. The bar on the pool is a very very good place to spend some hours drinking, and the crew service there is always in a good mood what makes the time more pleasant there.

A great place to stay. Has some points to improve but I would return.

My Suggestions to the hotel:
- Destroy the Jacuzzi on the middle of the pool. It's like a big Mushroom
on the wrong place. Too big and used more as a trampoline by the kids than as it should be.

- No Free Wi-Fi? Not even 1hour per day?
That's so 19th century right? this should be fixed asap!

P.S. if want to go the Cassino on the Argentinian side, you have a free transport leaving from the hotel every day but sundays around 8 to 10 PM. If you don't play, it's not worth going there. Few machines, poor service and nothing to see or to do instead of gambling. Just go if you never went to a cassino and wants to see one. No tables below bets of 15$ per hand.

Room Tip: If you want quieter rooms ask for those that a bit far from the pool. Almost all Hotel Activities ha...
See more room tips
  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Felipeou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RecantoParkH, Guest Relations Manager at Recanto Cataratas Thermas Resort & Convention, responded to this review, March 22, 2012
Dear "Felipeou" we thank you for your review! It is a pleasure to know that you enjoyed your staying. We will analyze your suggestions. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Recanto Cataratas Thermas Resort & Convention

Property: Recanto Cataratas Thermas Resort & Convention
Address: Av. Costa & Silva, 3500, Foz do Iguacu, State of Parana 85863-762, Brazil
Phone Number:
Location: Brazil > State of Parana > Foz do Iguacu
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Foz do Iguacu
#3 Luxury Hotel in Foz do Iguacu
#4 Family Hotel in Foz do Iguacu
#9 Romantic Hotel in Foz do Iguacu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Recanto Cataratas Thermas Resort & Convention 4*
Number of rooms: 300
Official Description (provided by the hotel):
Recanto Cataratas Thermas Resort & Convention is located in an urban area, surrounded by a green area of native forest. Distant three miles from the city center and with easy access to all attractions. It offers a leisure complex, swimming pools for adults and children with thermal water, indoor pool, with monitors recreation for all ages, games, playground, fitness center, bowling, spa, sauna, bars and restaurants. ... more   less 
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Also Known As:
Hotel Recanto Park
Recanto Cataratas Thermas Resort & Convention Foz Do Iguacu, Brazil

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