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“good hotel”
Review of Del Rey Hotel

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Del Rey Hotel
Ranked #2 of 78 Hotels in Foz do Iguacu
Certificate of Excellence
Okehampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“good hotel”
Reviewed February 5, 2012

This review is late but I did want to thank the staff for all the help I recieved during my stay. The staff at some budget hotels can be off hand but the staff here were welcoming and did all they could to make my stay enjoyable. The rooms are basic but comfortable and best of all the shower was clean and lots of hot water. Super breakfast, the evening buffet is not so good but there many places to eat in the area. You can pay more but for the money this place is tops

  • Stayed November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ThebigB2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldelreyfoz, Director of Sales at Del Rey Hotel, responded to this review, February 6, 2012
Hi!

Thank you very much for your review! It is our pleasure to offer a nice stay to our guests!

We are happy that you have enjoyed the hotel and hope to see you again!

Best Regards,

Amanda Laurino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Walldorf, Germany
Level Contributor
348 reviews
347 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
Reviewed February 3, 2012

There is not much to be positive about this place: Staff was neither friendly nor helpful, they even charge you for using the locker in the room. Bed was too soft, room very bland and the aircon sounded like Chuck Yeager in his X-1! What saves the place from being rated ¨terrible¨ is the passable breakfast.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terbang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldelreyfoz, Director of Sales at Del Rey Hotel, responded to this review, February 6, 2012
Hi!

Thank you very much for your review. Your point of view is essential for us, so we can improve our service.
Regarding the points you have mentioned, at first we want to thank you. It is good to know your opinion about the safe, the bed and the A/C. Our mattresses are new and with a good standard of technology, but is very important to know what you think about it. The A/Cs are all being replaced for a split model which is more silent.

We hope that you stay with us again and tell your impressions.

Best regards,

Amanda Laurino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
81 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed February 1, 2012

We spent a couple of nights in this hotel when visiting the waterfalls, during our South American adventure we stayed in hotels that had far better rooms, breakfast and surroundings/views than this hotel but we really enjoyed our stay as this hotel has character and a feeling of being in South America, room was clean staff were welcoming and friendly and breakfast was pleasant, room was not the biggest but was comfortable (thank goodness for the air conditioning!).
The pool area/bar is one of the nicest roof top/town ones that I have seen, we did not spend a huge amount of time there though as there were 'pool hogs' taking up all the seating areas with there stuff and we could not be bothered to ask which of the seats were actualy free (not a large seating area).
The town is strange as I guess it was just created for tourists and the local hydro plant so not much doing and as it was so hot we did not have the will to venture far (we ate in restaurants either side of the hotel, visited supermarket at end of block and had a night cap in the really nice hostel/bar next door to the hotel).

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wayne_kilby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldelreyfoz, Director of Sales at Del Rey Hotel, responded to this review, February 2, 2012
Hi!

Thank you very much for your review. We are very happy that you have liked the hotel!
It is good to know that you have enjoyed the staff, the breakfast and the South America environment that the hotel offers. I believe that the air conditioning was a relief as the city is very warm on summer.
We are planning to enlarge the pool area with more seats, so our guests can feel more comfortable.

Once again, thank you very much for such a positive review.

Best Regards,

Amanda Laurino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo, Brasil
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 31, 2012

Good points:
- Comfortable, clean room, good furniture.
- Good bathroom, nice shower.
- Breakfast was very good.
- Staff really tries their best to help you, I couldn't get the wifi on my laptop to work and they asked the hotel technician to come help me, but before that, one of the employees at the hotel, Paulo I think, spent more than one hour trying to make it work. Really committed and dedicated. All of them.
- Excellent location, next to the bus terminal, there are many restaurants on the street, near a big supermarket, taxis just outside the door.
- Quiet location.
- Coffee machine at the entrance, loved it.
- Nice AC unit, silent and working perfectly.
Not so nice points:
- There was no coffee for breakfast, only instant and you had to make it yourself, the jar was placed on a very high place behind other stuff, if you're a little clumsy you're risking having an ugly accident there! I don't know what they're saving by doing that, in a Brazilian hotel there's gotta be hot coffee ready to pour, it is just ridiculous.
- I couldn't keep the window open in my room, it was right across from another room by 2 feet or so. It is not nice to have a room with the lights on the entire time.
- They advertise a safe in the room, but you have to pay to use it. They don't say that on their page so I didn't know that, I knew you had to pay to use the internet, I'm not sure if they already changed that information. It is not much, but it'd be nice to let the guests know beforehand.
- A little noise from the hallway and the adjacent rooms, nothing terrible, or maybe the other guests were quiet.
All in all, a very nice and comfortable place, with polite staff, I would definitely recommend.

  • Stayed October 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kkwise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldelreyfoz, Director of Sales at Del Rey Hotel, responded to this review, February 6, 2012
Hi!

Thank you very much for your review! Only with your point of view we can imprve our service!

We are very happy that you have enjoyed the rooms and facilities (including bathroom), the service of our staff, the coffee machine at the front desk (it is good, isn't it?) and the location.
We are really impressed about the coffee at the breakfast. Every morning we have the original brazilian coffee near the hot milk. We offer also the Nescafe for those who prefer it. Also, thank you for the suggestion about the location of the instant coffee. We will check it.
We always tell the guests about the price of the safe in the check-in, but we agree that is very important to put this information on internet as well. We will provide it.

Once again, thank you so much for your review. Hope to see you soon!

Best Regards,

Amanda Laurino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, MN
Level Contributor
120 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed January 30, 2012

Hotel Del Rey is a gem in the middle of a crappy little city. Service was fantastic. My bags were carried to my room. Christmas dinner was great. Quite honestly some of the best food I had in Brazil. My roof top pool was quite the scene and a lot of fun. The little extras they provided-chocolate in my room on Christmas Eve were really sweet. Really kind and knowledgeable employees that did everything they could to make you as comfortable as possible.

  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoodLori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldelreyfoz, Director of Sales at Del Rey Hotel, responded to this review, February 1, 2012
Dear Mrs,

Thank vou very much for your review! We are very happy that you have enjoyed our service. We always try to provide to our guests a stay as much comfortable as it is possible.
Every Christmas Eve we make something different and it is good to know that you liked.
Our employees are very dedicated to offer a good and friendly service for our guests, we will let them know about your great review.

Once again, thank you very much! Hope to see you soon!

Best Regards,

Amanda Laurino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level Contributor
85 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 23, 2012

The property looks fairly nondescript from outside, but it is a whole different world inside. Quite a large hotel. We got a huge room with 3 beds. Very clean and quiet. Excellent location. The buses run to the Falls, and you can board them across the street from the hotel. Very reasonably priced. Decent breakfast.

Staff was very friendly and spoke excellent English. They have arrangements to do your laundry at fairly low costs (about R$ 8 per kilo). Do not look anywhere else to stay at Foz do Iguacu.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank indiancouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldelreyfoz, Director of Sales at Del Rey Hotel, responded to this review, January 25, 2012
Hi!

Thank you very much for your review! We are so happy that you have enjoyed the hotel! Our goal is to overcome your expectation and we feel glad to read such a good review!

Hope to see you soon!

Best Regards,

Amanda Laurino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 19, 2012

Reading some of these bad reviews, I wonder if I stayed in the same hotel. I found the staff to be great, all fluent in English at the front desk. When they realised they had booked us into a twin room, they changed us immediately to a matrimonial - we were on honeymoon! The room was immaculate, air con worked well, shower was massive and you could tell it had been renovated recently. Breakfast was very good and there's a discount at the local bbq place if you choose to go there - that was some bbq experience! The rooftop pool and terrace was a bonus, considering the heat when we were there! The laundry service was also very good and they have computers you can use for internet, althought they do charge for this. Overall a great experience and would recommend!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cork1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteldelreyfoz, Director of Sales at Del Rey Hotel, responded to this review, January 23, 2012
Hello!

We are so happy that you have enjoyed the hotel! Reviews like yours make us sure that we love hospitality!

Best regards,

Amanda Laurino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Del Rey Hotel

Property: Del Rey Hotel
Address: Rua Taroba 1020, Foz do Iguacu, State of Parana 85851-220, Brazil
Phone Number:
Location: Brazil > State of Parana > Foz do Iguacu > City Center
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Foz do Iguacu
#2 Romantic Hotel in Foz do Iguacu
#3 Business Hotel in Foz do Iguacu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Del Rey Hotel 3*
Number of rooms: 85
Official Description (provided by the hotel):
O Del Rey Hotel e um charmoso hotel situado no centro de Foz do Iguacu, sendo um dos únicos hotéis do Brasil a possuir a certificacao 3* estrelas pelo Ministério do Turismo. Convidamos a hospedar-se em modernos apartamentos. Sendo todos os apartamentos equipados com ar condicionado quente/frio, camas Queen size, secadores de cabelos, tomadas 110/220w, TV LCD, apoio de bagagens e acesso gratuito a internet. Oferecemos toda a estrutura para os hospedes com necessidades especiais. Dispomos de internet banda larga e mesa de trabalho, e para a tranquilidade e conforto dispomos de cofre digital e estacionamento coberto sem custo adicional. Nosso delicioso cafe da manha e servido a partir das 03h00 da manha em estilo colonial com mais de 85 itens. E no jantar dispomos de excelentes opções de pratos a la carte. Utilizamos produtos com a mais alta qualidade, preparados e seguindo normas de segurança, higiene e muito sabor. Cuidados são tomados com os principais ingredientes do cardápio: Verduras e legumes cultivados com as melhores praticas agrícolas existentes, com menor impacto ambiental possivel, resultando em produtos saborosos, saudáveis e seguros. Desfrute também de nossa sala de jogos e da piscina no 5.º andar com uma vista belíssima para a cidade. Prezando pelo bom atendimento, estamos comprometidos em sempre aprimorar e capacitar nossos colaboradores. Pois, alem do hotel ser aconchegante e estarmos preocupados com o seu bem - estar, nosso atendimento faz toda a diferença para a sua estadia se tornar ainda mais agradável. Dispomos também de passeios para o Dutty Free e Cassino Iguazu. ... more   less 
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Also Known As:
Del Rey Hotel Foz Do Iguacu, Brazil

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