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“Not the best Mercure”

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Mercure Hotel Curitiba Centro
Ranked #62 of 103 Hotels in Curitiba
Maia, Portugal
Level Contributor
97 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Not the best Mercure”
Reviewed January 8, 2013

I frequently use accor hotels, and i was dissappointed by this one...
The location is perfect- city center, the room is conformable (except is you need to work, a better chair would be more than welcome), internet with no problem.

Reception: Arrived around 11, and the first receptionist, without any sympathy, just told me, without checking, that no room available- only at 14h, and took a phone call without asking permission. A second one attend me then, and when I pulled out me accor silver card...a room was available!
For breakfast, to find a clean table is really complicated at certain point. table aren´t being cleaned fast enough, and this worries no one from the staff...
Breakfast is just ok, nothing special...items area missing quite often and not replace in an appropriate timing...
Based on that, rate of the hotel (around 110 euros per night) is just too much...

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jolive75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Izepao, Gerente at Mercure Hotel Curitiba Centro, responded to this review, June 9, 2016
Google Translation
Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.
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533 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rio de Janeiro, RJ
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 22, 2012

The rooms are nice, spacious, clean and silent. The bed is good, they also offer a small kitchen with stove, mini bar. The shower is great. The staff is helpfull and polite.

  • Stayed July 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simone W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Izepao, Gerente at Mercure Hotel Curitiba Centro, responded to this review, June 9, 2016
Google Translation
Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.
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A TripAdvisor Member
Reviewed February 9, 2012

Location is quiet good. I had a quick check in. Carpets were dirty and room and bathroom was not clean enough. I made 4 nights reservation but i moved 2 days later Pestana hotel. Waiters was helpful, poor breakfast. I have already informed about the condition of my room. He said he is vvery happy to hear that. However i dont believe him.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureCentro, General Manager at Mercure Hotel Curitiba Centro, responded to this review, June 1, 2012
Hello,
My name is Luciano Santos and I´m the General Manager of Mercure Curitiba Hotel. At first I´d like to apologize about the itens that didn´t let you enjoy the stay, but it´s a pleasure to inform that from a few months on our apartments will be refurbished on the same level as other Mercures and our breakfast had been changed to a better level since your stay. I hope you can come to Curitiba and stay another time at Mercure Curitiba Centro Hotel to check these changes.
At any doubt please let me know.

Luciano Santos
General Manager
Mercure Curitiba Centro
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Travelers are raving about these Curitiba hotels

VENEZUELA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 2, 2011

I have stayed at this hotel before and the attention has always been great from the stuff.
The location is in an area of Curitiba that is near good restaurants and shopping areas. The food is great though I really would like they improve the coffee service. The 24 hour room service is flexible and willing to twist the menu if you kindly ask.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CEPARRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Izepao, Gerente at Mercure Hotel Curitiba Centro, responded to this review, June 9, 2016
Google Translation
Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.
Report response as inappropriate
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Oslo
Level Contributor
77 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 21, 2011

after having stayed at almost all Mercure in Curitiba i had to book the Mercure Centro as ll others were full or had too high rate. i will never do this again. I got a room on the first floor as the hotel was supposly full. The room must have been a meeting room before as it was not designed at all to accomodate a sleeping guest. The room included not less that 10 electrical switches, commanding various lights (or nothing) but none of them was located near the bed. So you had to wake up from your bed to turn the light on or off. the bathroom window which was on the street side did not have curtain. The main swithc for the room (where you introduce your card) was making a buzzing sound during the whole night. This is without mentionning the poor TV choices, the lack of room service ... at check out the person did not speak while pretending he did, which ended up in a misunderstand on when I should receive my car. of course I was not allowed to change rooms, it was good that I was there only for two nights, I would have beared more.

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OnTheRoadAgainOslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureCentro, General Manager at Mercure Hotel Curitiba Centro, responded to this review, January 24, 2011
Hello,
My name is Luciano Santos, I´m the general manager of Mercure Curitiba Hotel, about your comments I appreciate them because it help us to improve our services.
Almost all the functions in the room can be made at the handset as turn the lights on and off, "Do not disturbe" service, messages. About the noise of the energy safe device we have already fixed so it won´t disturbe anyone again. The cable TV choices are the bigger as a cable television company in Curitiba can offer, but we looking now to improve much more.
All the comments have been forwarded to our area managers and our staff.
I holp to see you at Mercure Curitiba Centro again so we can try to exceed your expectations.
Thank you.

Luciano Santos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo
Level Contributor
92 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 17, 2010

A good place to stay for few days in a busisness trip or to visit the city

  • Stayed October 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveller_Brazil_sp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel_Izepao, Gerente at Mercure Hotel Curitiba Centro, responded to this review, June 9, 2016
Google Translation
Foi com prazer que recebemos as suas observações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Curitiba Centro

Property: Mercure Hotel Curitiba Centro
Address: Rua Emiliano Perneta 747, Curitiba, State of Parana 80420-080, Brazil
Location: Brazil > State of Parana > Curitiba
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Curitiba
Hotel Class:4 star — Mercure Hotel Curitiba Centro 4*
Number of rooms: 81
Official Description (provided by the hotel):
81 room hotel. The Mercure Curitiba Hotel is located in the most elegant district in Curitiba, 0.5 km from Rua 24 hour entertainment center and 20 kilometers from Afonso Pena International airport. The hotel features a swimming pool, sauna, bar and an Italian cuisine restaurant. Helipad is within 800 meters. ... more   less 
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Also Known As:
Mercure Hotel Curitiba Centro Brazil

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