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1 - 6 of 153 reviews
Reviewed February 8, 2018

Hotel is well located and fulfills the requirements of a 5 star. Staff is very helpful and servicial. Buffet service is very good, offering varied food from local to international. The parking service is very good and the swimming pool on the terrace is a place of pleasure and calm. Rooms are capaciuos and well equiped, comfortable beds. Just had some trouble with air conditioner (vital in this city), and bathroom infraestructure needs some manitenance. All in all, is a very good experience.

Room tip: Upper room are more silent, as usual.
Date of stay: January 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Sebastián B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TONY C, General Manager at Grand Mercure Belem, responded to this reviewResponded February 15, 2018

Dear Mr. Sebastian B
Thank you for the comments about your stay at the Grand Mercure Belém do Pará, through them we can always improve our services and provide excellent experiences for all our guests.
We were very happy to provided you a pleasant experience on your Business Trip to Belém.
It will be a great pleasure to welcome you back to our Hotel.

Best Regards,

Tony Caldeira
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2018 via mobile

Known to be the best hotel in Belem, it looks like it needs some improvement to make it more attractive and comfortable.
It feels a bit cold and it also had some strong smell of humidity.
Check in was extremely slow, although they had quite a few employees.
Bar closed at eleven, so no chance for a quick snack when we arrived.
Room ok, good breakfast as well.

Date of stay: January 2018
Trip type: Traveled on business
Thank BernatDesclot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TONY C, General Manager at Grand Mercure Belem, responded to this reviewResponded February 15, 2018

Dear Mr. Bernat Desclot

Thank you for sharing your experience with the Grand Mercure Belém Para, Brazil. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this problem may have caused you.


Best Regards,

Tony Caldeira
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2017

Pleasant atmosphere, crew and rooms. Perfect location to walk through the city (if you can cope the heat) and visit the main sites. But do not forget to get frequent repas in a Cairu ice-cream shop: the quantity and types of ice creams availables are absolutely unique. And of outstanding quality.

Room tip: You may ask for the most simple room. It would be large and comfortable enough.
Date of stay: December 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank 1mariotavares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TONY C, General Manager at Grand Mercure Belem, responded to this reviewResponded January 17, 2018

Dear Mr. Mario Tavares
Thank you for the comments about your stay at the Grand Mercure Belém do Pará, through them we can always improve our services and provide excellent experiences for all our guests.
We were very happy to provided you a pleasant experience on your Business Trip to Belém.
It will be a great pleasure to welcome you back to our Hotel.

Best Regards,

Tony Caldeira
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2017

Very friendly and helpful staff. It's just a few steps from the historical downtown. The breakfast service was in turmoil with lack of replacement of dishes and food. Good bar service. Lack of care in maintenance.

Date of stay: November 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank otton64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TONY C, General Manager at Grand Mercure Belem, responded to this reviewResponded December 11, 2017

Dear Mr. Otto,
Thank you for the comments about your stay at the Grand Mercure Belém do Pará, through them we can always improve our services and provide excellent experiences for all our guests.
We were very happy to provided you a pleasant experience on your Business Trip to Belém.
It will be a great pleasure to welcome you back to our Hotel.


Best Regards,


Tony Caldeira
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2017 via mobile

It is nice place , really I was enjoyed . Staff so kindly and helpful . It is in center of the city easy access every where, near to the airport , food is good , room is nice , I find staff speak English good which help me so much

Date of stay: November 2017
Trip type: Traveled on business
Thank Amr Ali H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TONY C, General Manager at Grand Mercure Belem, responded to this reviewResponded December 11, 2017

Dear Mr. Amr Ali H,
Thank you for the comments about your stay at the Grand Mercure Belém do Pará, through them we can always improve our services and provide excellent experiences for all our guests.
We were very happy to provided you a pleasant experience on your Business Trip to Belém.
It will be a great pleasure to welcome you back to our Hotel.

Best Regards,

Tony Caldeira
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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