We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,654)
Filter reviews
1,655 results
Traveler rating
801
650
144
34
26
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
801
650
144
34
26
See what travelers are saying:
Selected filters
Filter
Updating list...
1 - 6 of 1,655 reviews
Reviewed August 26, 2017

This is an A Good Hotel in a nice part of Town , right in front of the Ouro Minas Hotel.

Because of the location we decided to stay for the entire "30 Night" stay at this location, but when you have poorly trained , lazy, cant reply to your good morning kind of reception persons that we had on August 26,2017 , I decided its time to move.

I came down stairs at 4AM and said good morning and when neither answered, i asked which person do i need to speak to? Remember there are no other guest around at this hour.

The man replied without raising his head from his cell phone , in a i'm too busy to help a paying guest who has been here more than 5 nights, "are you leaving"?

He and his female co-worker are part and parcel the reason i prefer paying more for real service at better hotels.

The hotel is owned and managed by the same group that owns the ouro minas palace hotel ,and they would do themselves a favor if they trained the two individuals to raised their heads up from their cell phones and social media to answer questions

The Day crew was Nice and helpful and were professional when we needed help with the safe that would not lock. its only then that i discovered one could walk out the door with the light weight safe

The breakfast is acceptable but not good. i would "hesitate" to recommend this hotel to anyone who can afford better unless its for a short stay in the area. But as they say 'Location Location Location", so you have to chose.

The rooms are very thin walled and you can hear the people above, you at least you can in room #1513.

The toilet bowl is so close to the low hanging metal toilet paper roller that it touches your butt unless you are Twiggy. That could be a good or bad thing depending on your personal likes.

I would like to say what very nice room cleaners in house keeping this hotel has. They appreciate the guest more than some who work the front desk ,who seem to have the attitude that they are too good for their job and are just waiting for stardom to call.

It could be that i am expecting too much to have good service at places like Ramada and this level of hotel chain, but even they should find people who attend to their guest well, and not persons just waiting for pay day.

Sammy "The Road Warrior"

Date of stay: August 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sammy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2016

I love this hotel. It is hip, basic, eco-friendly, trendy, and is situated in a very safe neighborhood. It definitely gives good value for your money (as compared to the more expensive one beside it) and the staff and their services were excellent as well. I love it that I was able to converse properly in English with their staff. They are also very easy to talk and negotiate with. The breakfast options were good for me already. The only nitpick I have is that they said that there is complimentary water for guests but they did not give me any (probably forgot during my 4day-3night stay), which I'm willing to let go anyway.

Date of stay: October 2016
Thank eenamorata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2016

We had a room that was quite satisfactory and considering cost good WI FI was excellent but Breakfast was exactly the same limited options for the 6 nights days we were there. Dined once and boring food and had tom pay separately from hotel bill. No 24 hr room service and also had to pay separately for drinks and nibbles purchased from foyer.
The staff were very helpful at front desk but smiles in the dining room were never seen and little interaction from same staff with clients. Overall not bad value but needs to lift their game in the Dining room.

Room tip: Street side a little noisy go for rear side rooms
Date of stay: April 2016
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank Darryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camila G, Gerente geral at Ramada Encore Minascasa - Belo Horizonte, responded to this reviewResponded April 28, 2016

Hello Dcs,

Thank you for the experience review on your recent stay with our property.

We apologize for your ok experience with our property and appreciate your comments as they assist us in improving our guest experience

The Ramada Encore is economy designer hotel. So the hotel hasn´t room service, mini bar , but we has a excelent hub in lobby.

We hope to welcome you back home soon.

Regards,

Camila Gischewski
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2015 via mobile

Basic hotel. Reasonable restaurant. Next to busy road so ask for room number that is even as the odd numbers face the road. Seems popular with flight crews. B Real 45 taxi fare from airport. WiFi ok. Front desk speaks English well.

Date of stay: September 2015
Trip type: Traveled on business
Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camila G, Gerente at Ramada Encore Minascasa - Belo Horizonte, responded to this reviewResponded September 15, 2015

Dear Mr. Mike,

Thank you for taking the time to comment about your recent stay at our hotel.

We appreciate the compliments given to us. This satisfaction that motivates us to make the best of us every day.

For your next reservation please contact us on the phone +55 31 3517 0202

We hope to see you soon.

Kind Regads,

Camila Gischewski

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2015

The hotel is new. The room is big and super clean.
It's far from Downtown but my husband was in a Business Convention right next to here so it worked very well.
Staff are kind.
The hotel give to everyone 2 waters bottles as courtesy.

Date of stay: August 2015
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Rafaela_Enes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camila G, Gerente de recepção at Ramada Encore Minascasa - Belo Horizonte, responded to this reviewResponded August 17, 2015

Dear Rafaela,

Thank you for taking time to comment about your recent stay at our hotel.

Know that your opinion is extremely valuable to us and we will use it to make every guest experience the best possible. We hope to serve you again in the future.

Again, thanks for the comments and if I can help her in any way, do not hesitate to get in touch.

kind regards,

Moisés Correia
Manager on Duty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews