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2,847
1,104
296
83
57
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All reviews baby beef shopping mall across the street star standards nice hotel very comfortable room room service business hotel speak english brazilian hotels breakfast buffet confins airport business trip hotel is located city honeymoon language option
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1 - 6 of 4,387 reviews
Reviewed April 4, 2019

very nice stay, restaurant was very good and people were very friendly. The room was always very clean and the cleaning services of the clothes were on time and very clean. I definitely stay there again.

Date of stay: March 2019
Trip type: Traveled on business
Thank Jet47044565505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OuroMinas, Assistente de Relacionamento com Cliente at Ouro Minas Palace Hotel, responded to this reviewResponded April 5, 2019

Hello! Thank you for evaluating us.We strive to provide a road beyond expectations. So we were very happy to hear that you were satisfied.We hope to see you again soon.

Best regards,

Karen Souza
Marketing and Costumer Relationship
Ouro Minas Palace Hotel
Phone: +55 (31) 3429-4205
E-mail: karen.souza@ourominas.com.br

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2019

Decided to give Ouro Minas a new chance after 6 years, as i expected this was enough time for a retrofit.
In fact I believe they have made some improvement, but far from necessary to place them as a actual 5 stars.
Expect a Business 3 star hotel standard.

Date of stay: March 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
1  Thank Eduardocmeira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OuroMinas, Assistente de Relacionamento com Cliente at Ouro Minas Palace Hotel, responded to this reviewResponded April 8, 2019

Hello! Thank you for evaluating us. We try to offer more than just "bed and breakfast". We add several services that make us stand out in the category: pillow menu, multilingual concierge service, welcome drink, laundry, business center, room service 24h, among many others. They are in the small details and in the excellence of the service that our stars are. With that, we hope to see you again many other times.

Best regards,

Karen Souza
Marketing and Costumer Relationship
Ouro Minas Palace Hotel
Phone: +55 (31) 3429-4205
E-mail: karen.souza@ourominas.com.br

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2019 via mobile

The hotel is located away from the center of town which makes the drive from the airport more convenient. The rooms are decent and the amenities welcoming. Good place to stay for work. Breakfast buffet has good variety and the staff work hard to speak English.

Date of stay: March 2019
Trip type: Traveled on business
Thank howardr839
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OuroMinas, Assistente de Relacionamento com Cliente at Ouro Minas Palace Hotel, responded to this reviewResponded March 22, 2019

Hello! Thank you for evaluating us. We strive to provide a road beyond expectations. So we were very happy to hear that you were satisfied. We hope to see you again soon.

Best regards,

Karen Souza
Marketing and Costumer Relationship
Ouro Minas Palace Hotel
Phone: +55 (31) 3429-4205
E-mail: karen.souza@ourominas.com.br

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2019

Traditional Five Stars in Belo Horizonte, great service, very comfortable room, clean, delicious breakfast. Bathroom with bathtub, bathrobe, everything you need to feel comfortable, it is an old place but conserved and with charm.

Room tip: Highly recommend staying at the higher floors
Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank penarodrigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OuroMinas, Assistente de Relacionamento com Cliente at Ouro Minas Palace Hotel, responded to this reviewResponded February 26, 2019

Hello! Thank you for evaluating us. We strive to provide a road beyond expectations. So we were very happy to hear that you were satisfied. We hope to see you again soon.

Best regards,

Karen Souza
Marketing and Costumer Relationship
Ouro Minas Palace Hotel
Phone: +55 (31) 3429-4205
E-mail: karen.souza@ourominas.com.br

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2019

The staff of this hotel are very accommodating. I did not know the language, but they had a couple of people that were able to speak with me. Anderson was fantastic!! He assisted with my ordering and always made sure my drink was full without constantly bothering me. He is a very polite and energetic young man that takes pride in his job. The service was impeccable!!

Date of stay: January 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank cbdf4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OuroMinas, Assistente de Relacionamento com Cliente at Ouro Minas Palace Hotel, responded to this reviewResponded February 11, 2019

Hello! Thank you for your rating. We strive to provide a road beyond expectations. We were very happy to hear that you were satisfied. We hope to see you again many more times.

Best Regards,

Karen Souza
Marketing and Costumer Relationship
Sightseeing
Phone: +55 (31) 3429-4205
E-mail: karen.souza@ourominas.com.br

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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