Even if some hotel chain opens the "second five-star" hotel in Belo Horizonte, the Ouro Minas will always be my favorite. There were some minor flaws in my stay but I noticed that action was taken immediately. Perhaps the only fault that I can see is that the hotel seems to be the favorite for conventions, shows, etc ( and rightly so because their installations can handle them quite well) so the frequent business traveler sometimes gets forgotten behind the big groups. When I checked into my room the check in procedure could have been faster considering that I was the only guest at the counter. All of my checkin data was correct though. In my room I found the bed table drawer full of trash. This is not pardonable and is a big housekeeping error.
There was no room service menu.
There was no television channel or hotel guidebook in the room.
The instructions for the air conditioner located next to the thermostat said "select 1,2 or 3 on the panel next to the bed. However, this must have been before the room was renovated ( and when it had the panel) because the panel does not exist and there are no instructions on how to turn the air conditioner on or off now.
As always ( amd I always recommend this to fellow travelers "WRITE A GUEST COMMENT TO THE HOTEL IN THE ACCOMDATION RESEARCH PAPER". This is what gets their attention. Complaining verbally to a desk clerk goes in one ear and out the other faster than a speeding bullet!
I have chatted with hotel employees here and they are ubdoudtedly the most dedicated and satisfied hotel employees that I have even seen.
WARNING, The hotel water in my room 315 was perhaps without a doubt the hottest shower hot water that I have even seen ( the Pousada da Alcobaça in Itaipava is the other one) so BE CAREFUL!
I actually made tea with the water out of the tap!
Downside: since I speak five languages fluently I had no problems communicating with the staff in Portuguese, but I had the impression tha those guests thare are unfortunately linguistically- challenged and assume that every waiter has to speak English ( or worse try to speak Spanish in Brazil) might not be able to communicate with the service staff so easily. I should think that language training for a half a dozen employees would be easier and more benficial than trying to train the masses of hotel guests!
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- Also Known As:
- Ouro Minas Palace Hotel Belo Horizonte, Brazil