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Mercure Belo Horizonte Vila Da Serra
Ranked #34 of 118 Hotels in Belo Horizonte
Sao Paulo, Brazil
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Value for Money”
4 of 5 bubbles Reviewed June 28, 2013

Despite its location is not the best in town, the hotel offers decent rooms. Staff is dedicated and well-prepared. Breakfast, as usual in Accor's hotels, is above average. Good fitness center, small, but effective. Pricing, considering the weekend's event (Confederations Cuo), was ok too.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Fujita1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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505 reviews from our community

Traveler rating
    138
    253
    91
    13
    10
See reviews for
122
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Turin, Italy
Level Contributor
1,192 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 624 helpful votes
3 of 5 bubbles Reviewed March 2, 2013

If you want a nice stay in Belo Horizonte in place where all is quiet and you are out of the confusion and of trafic this hotel is a good solution.Nice building,excellent restaurant, excellent breakfast.For sure you need a car to move from here to downtown or the shopping.But you are close to some nice restaurants and discos and the BH Shopping.
Rooms are tidy but tiny,with a tiny bathroom.Quality of construction is not there and even if you have anything you may need everything looks cheap and a little bit "used".
On the roof thereis a nice pool with a great view on the city.
Everybody is kind in this hotel,level of service very high

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andrea f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

The lobby of the hotel is welcoming. The staff is very friendly. It helps to know Portuguese but they do try their best to communicate in English.
The rooms are nice but basic. Wood flooring, kitchenette with microwave, flat screen TV in front area and bedroom. Be careful with wet feet in the bathroom. Basic white tile all around can be slippery.
The pool and gym area on the 12th floor are nice. I can imagine some nice parties being thrown in the rooftop patio.
The restaurant has decent food. There are plenty of little restaurants and bars within walking distance. The breakfast buffet on the 4th floor was a nice selection. Lots of different fruit juices, breads, and hot dishes to choose from.
It's a good 15-20 minute cab ride from downtown where the clubs and other "touristy" places are but overall it's a nice place to stay for business.

Room Tip: Try to get rooms on the upper floors. They are quieter.
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed December 28, 2012

The hotel is an average business hotel, even for lomg stay. It is a nice option if you have business in Nova Lima business district or Belvedere, is accompaning any patient to hospitals in that area or need to work at minning sites sorrunding BH metro area. From downtown there is around 20 minutes by car off rush.
The view from leisure area on roof top is amazing, o 360o over BH and sourrounding mountains. The rooms are confortable and there are extra amenities at executive floor, as a nespresso coffe machine.
Convention facilities are good and staff very proactive.

Room Tip: Executive floor are available for extra USD 30. Or at edge, as they have a large balcony
See more room tips
  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArmandoCorreaPinto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
201 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
1 of 5 bubbles Reviewed December 3, 2012

With 2 other business colleagues we had a 2-night reservation for 3 single rooms. The reservation (WITH FULL PREPAYMENT) had been done by our Company and we had vouchers for that. We arrived late in the evening but the hotel did not provide any room at all, even if the prepayment as well as the reservation had already been confirmed by the hotel itself.
At first, the explanation given was very unclear and totally confused, it seemed to all of us to be the very first thing the reception clerk could think about. After a few "difficult" minutes, we eventually found out that the hotel has the extremely bad habit of practising the overbooking.............
What happened next ? Since it was impossible to have what we had paid for and apparently there was no other available hotel nearby, we had to take a taxi and drive for another 30 minutes to reach another Mercure Hotel downtown in BH where we finally could get some (bad) rest. We were very tired and annoied, but nobody cared.
This is not the way a chain hotel (Accor/Mercure) should welcome its customers at all, it's a very bad hotel policy and hopefully they will think it over...unless they prefer money to customers' satisfaction..................What happened is the worst thing ever and there's no excuse for it: you CANNOT sell a room twice, expecially if it's been prepaid for....

  • Stayed November 2012, traveled on business
    • Value
    • Service
Helpful?
3 Thank aniska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belo Horizonte
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed December 30, 2011

The hotel has an excellent covered parking place. The best is that I myself parked the car. I hate that guys who offers to drive your car. Just one sin: There aren't surveillance cameras at the parking places despite of surveillance camera price is very low nowadays. The room is large and, because I stayed at a room with a balcony, I had a great view from the street and the Alta Vila Tower. Alameda da Serra Avenue is very noisy and room's acoustic insulation is bad. Free wireless internet conection with good speed. The bathroom is extremely tight making very difficult closing the door. The sink's table top has no room. However, It was a pleasure to take a shower using the modern shower with its precise one-touch command with high pressure water.
I had dinner at the hotel restaurant everyday. The employees are very polite. The meals are very well done. At last, the breakfast: This is the meal I like most. Mercure's breakfast is very delicious and complete: fruits, all kind of breads, milk, juices, ham, "Frescal" cheese my favorite and others.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank juca55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Belo Horizonte Vila Da Serra

Property: Mercure Belo Horizonte Vila Da Serra
Address: Alameda da Serra 405 | Nova Lima, Belo Horizonte, State of Minas Gerais 34000-000, Brazil
Location: Brazil > State of Minas Gerais > Belo Horizonte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Belo Horizonte
#11 Family Hotel in Belo Horizonte
#12 Business Hotel in Belo Horizonte
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Belo Horizonte Vila Da Serra 4*
Number of rooms: 111
Official Description (provided by the hotel):
The Mercure Belo Horizonte Vila da Serra hotel is located in Nova Lima adjacent to the Belvedere district and a few minutes from the center of Belo Horizonte and Savassi. ... more   less 
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Also Known As:
Mercure Belo Horizonte Vila Da Serra Brazil

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