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“Quiet, courteous staff and lovely grounds.”
Review of Marrua Hotel

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Marrua Hotel
Ranked #8 of 17 Hotels in Bonito
Port Macquarie, Australia
Level 5 Contributor
68 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Quiet, courteous staff and lovely grounds.”
Reviewed January 28, 2014

My husband and I stayed here with my sister for three nights. It is a little hike into town and taxi is best however the staff are only too happy to arrange one. We did walk home from a delicious seafood restaurant on the third night and it only took about 15 minutes. We felt safe enough and were able to find our way without too much bother. The staff don't speak English but always tried their best to help and would happily read translations on our phones. We enjoyed a few hours by the pool after our tours and it was like a proper resort with well prepared drinks brought to our table and the meal we had at dinner was terrific as was breakfast - even had a toaster for us Westerners! The pool area was an attraction and the water was refreshing and clean. We had the standard room and it was as expected - small however very clean although the bed was a little hard for me. I had no trouble sleeping and I don't recall needing to use the aircon so cannot comment on noise. In general I found the place quiet and peaceful.

Room Tip: I would stay in the main hotel wing as I suspect the rooms immediately overlooking the pool would ge...
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  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
Thank Squirrel25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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655 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Curitiba, PR
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 29, 2013

O hotel tem uma ótima estrutura, com destaque para a piscina. O café da manhã é super gostoso e variado e a comida e os lanches do restaurante e do bar também foram aprovados. Fica em uma região tranquila, mas um pouco distante do centrinho, cerca de 15 minutos de onde estão os restaurantes e lojas. Os quartos são muito bons e limpos e o atendimento atencioso. A internet deixa um pouco a desejar.

The hotel has a great structure, highlighting the pool. Breakfast is delicious with lots of options, and the food served by the restaurant and bar were also aprooved.It is situated in a calm neighborhood, but a little bit far from the place where the restaurants and stores are, about 15 minutes walking. Bedrooms are pretty good and clean and staff is friendly and efficient.The Internet could be better.

Room Tip: A parte de trás do hotel tem quartos mais novos que os do prédio frontal.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank Carla F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campo Grande
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 7, 2013

I stay in this hotel two times in 2012 , first of all Bonito is so small City and the location of this hotel is far from the city center, the treet which hotel built in is not completed yet, Reception people are warm and welcoming, hotel have 2 wing in left and right , the left wing is more accessible but afew noisy but the right wing is quiet and calm, hotel have a big yard in middle and the restaurant is in end of the yard, the breakfast was good and delicious and also the meals was suitable and acceptable , the information for city attractions like guide maps .... can be found on reception desk, the price of the hotel was so good , you can arrange the tours of the city right from hotel reception places like :Rio Sucuri, Blue Cave , Boia River and ....
if you see the room and do not like it you can change it easily, room was clean but in winter days was cold , the bath rooms was dark and old and the water heated by electric heather which was not so warm and if it was winter season you can imagine what happens, hotel does not have parking inside and you can park your car in front of the hotel

Room Tip: Rooms in Right wing
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Roberto V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Level 5 Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 3, 2013

I spent 7 days in Marrua Hotel. The hotel staff is very friendly, helpful and always willing to please. The breakfast is very good. The bar staff is excellent! Great food and delicious Caipirinha Taboa. The rooms always clean with great attention to detail. Loved the beautiful towel sculptures that I encountered every day. Excellent place to stay.

  • Stayed August 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Mariposa55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel
Level 5 Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 21, 2013

Summary-
Very satisfied, the hotel and is nice, clean and basic.

Detail-
We went on a family trip and had booked 3 rooms (2 triple rooms and a double room).
The rooms were nice and very clean, but pretty basic.

The triple rooms included 3 beds (2 singles and one double), a flatscreen TV (with 4 channels), a closet (containing a safe which costs 2 R$ a day) and bathroom with shower (very warm).

The hotel garden area was very nice and clean with areas to sit and relax.

In general the service at the hotel was good. As an example the cleaning lady left a note with her name next to some cute animal shaped towels.

Breakfast was also very good. There is a very large variety of things to eat (Large variety of bread, cakes, fruits, juices etc..)

I saw some someone wrote that breakfast was in a basement with very difficult access.
The breakfast is indeed on the lower floor (not a basement), but it has 3 different access paths (normal stairs, stairs for easier walking and a steep flat path), so I really didn't understand this remark.
Also the small pool next to the breakfast area was very clean when I was there, and added to the hotel atmosphere.

Perhaps the hotel is taking notes from previous reviews and really improving things, as I really had no problems in the hotel and was very satisfied with my stay.

a drawback in the hotel maybe was the list of rules that are on a paper in the room (ex: don't bring drinks from outside of the hotel, pay for renting towels etc.).
In the end the hotel was not strict and forcing these, but it was not very welcoming to see a list of rules on your arrival.

one more drawback, the air conditioning system was a bit loud. but we didn't need it most nights.

The location of the hotel is a little far from the main street. So you need a car to reach the main road.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank y_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salvador, BA
Level 5 Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed November 5, 2012

We got to the hotel around 8 pm. The check-in was fast, but the personnel at reception seemed bland and inexperienced. We got to the room. It's quite big, and we thought it was fine, with a nice and firm bed. This day it was an unusual 105 ºF for the first day of November. The room is about 50 sq meters and probably to cut costs (even though it would make the guests unconfortable), they put an air-conditioner of only 7,500 BTU, which would be fine if the room had about A THIRD of its size. Besides that, they chose the NOISIEST air con that I've seen in my life. The result was that we couldn't sleep with the heat. I complained 2 times at the reception desk, and they just said that they looked it up. But nothing changed because UNLESS THEY PUT AN AIR CON OF A HIGHER CAPACITY, this one could work properly. The whole hotel felt like a "do it yourself" programm. The owner might have chosen the furniture and the fabrics were not thought to be used by a hotel. The result is that they had a filthy look. The breakfast was had in an UNDERGOUND room, with difficult access to people with mobility problem. It had a "pond" in front of it that is right under stairs and looked dirty too. The pool was ridiculously small, and they keep building more and more rooms, due to the popularity of Bonito, and don't seem to bother with confort. I WOULD NOT COME BACK HERE EVER!

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
3 Thank baianointheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrua_Hotel, Gerente de relações com clientes at Marrua Hotel, responded to this review, June 9, 2017
Dear guest, thank you very much for visiting us, we appreciate it.
Since you’ve came, a loto f things have also changed: the breakfast area is accessible to people with mobility problem, and we have also changed the AC equipments. We invite you to experience a new stay whenever you come to Bonito so you can revaluate us. Best wishes!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cascais, Portugal
Level 6 Contributor
214 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed August 26, 2012

The Hotel is located on a dark street 10 blocks away from the tourist center of Bonito, so it’s best to take a taxi if you want to go downtown The reception service was regular, not very warmly. The room was spacious and the bed was good. The bathroom was very small and the shower had little pressure and it was difficult to regulate. The breakfast was acceptable but in a dimly lit room. The pool area was nice. On the way out I had to pay 2 “Reais” for a glass I broke in the bathroom. I do not think it's normal charge for a loss as low .

  • Stayed July 2012, traveled as a couple
    • Value
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Helpful?
3 Thank Luiz44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marrua Hotel

Property: Marrua Hotel
Address: Rua Joana Sorta 1173, Bonito, State of Mato Grosso do Sul 79290-000, Brazil
Location: Brazil > State of Mato Grosso do Sul > Bonito
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Bonito
#6 Family Hotel in Bonito
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marrua Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
Marrua Hotel is located in Bonito – Mato Grosso do Sul state, a city internationally known for its organization on the environment preservation and for assuring the economical viability of the touristic attractions without causing any damage to nature.Marrua Hotel offers sophistication, leisure, comfort, and the best services in the region. It is well location allows fast and easy access to all you need as the center of the city, the touristic attractions, Convention Center and airport.The hotel has all the physical structure and a well trained staff team to attend guests who are in vacation tourism, ecotourism, adventure tourism or even business travels… Get to know our accommodations and leisure areas in all angles. ... more   less 
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Also Known As:
Marrua Hotel Bonito, Brazil

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