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Reviewed March 18, 2019

I couldn’t believe it. I turned on the shower, set it to it hottest setting and waited for the hot water to come on. It never did – not ever lukewarm. Just ice, ice cold. I couldn’t stand it at all. I just had to stand back and splash myself. Other than that, it was a nice place. It was modern and clean. The personnel were friendly and helpful. The buffet breakfast was above average. I really liked the place until I tried to take a shower. However, since I think hot water is not too much to ask, I would never stay there again.

Date of stay: March 2019
  • Trip type: Traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank NoneColumbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administração H, Gerente geral at Cullinan Hplus Premium, responded to this reviewResponded March 20, 2019

Hi. Thank you so much for sharing your review here at Tripadvisor. We are so sorry for the inconvenience with the water. It is something that rarely our guests complain about. Anyways our reception staff is available 24 hours and can help you out to resolve any problem. We are happy to know our staff were friendly and helpful and that our breakfast was above the average. We hope to see you again so we can regain your thrust. Best Regards, Elisangela Lima – General Manager – Hotel Cullinan Hplus Premium

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2019

the hotel has a courteous staff, nice rooms, good amenities, very satisfactory breakfast , well located( a mall just on the other side of the street) and the prices are fair. the gym is beyond my expectations .

Date of stay: February 2019
  • Trip type: Traveled solo
    • Location
    • Rooms
    • Service
Thank Carlos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administração H, General Manager at Cullinan Hplus Premium, responded to this reviewResponded March 6, 2019

Hi, Carlos. Thank you so much for sharing with us your review here at Tripadvisor. We are so happy to know you had a good time with us. Always feel welcome. Best Regards, Elisangela Lima - General Manager - Hotel Cullinan Hplus Premium

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Reviewed February 28, 2019 via mobile

This hotel was so comfortable and well located. The room was large and the AC worked perfectly. The pool was heated and super nice. Breakfast was delicious and I ate more than I should have. The only reason I’m giving it 4 stars instead of 5 is because the WiFi was pretty much non existent. I tried it in the room, in the lobby, and nothing. I complained and got blank stares. It was pretty frustrating.

I would still recommend this hotel any day, but know you will not have WiFi.

Date of stay: February 2019
Trip type: Traveled with family
Thank NandoCamilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administração H, Gerente geral at Cullinan Hplus Premium, responded to this reviewResponded March 1, 2019

Hi, Nando. Thank you so much for sharing with us here at Tripadvisor your review. It is very nice to know we provided comfort, good leisure area and delicious breakfast. We are so sorry for the problems with the Wi-Fi, when our reception cannot help, we have an IT team that is available 24 hours and can help us to resolve the problem. We apologize. Our front desk staff has already been reoriented so this will not happen again. We hope to have you again in our hotel and regain your full thrust. Best Regards, Elisangela Lima – General Manager – Hotel Cullinan Hplus Premium

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Reviewed December 4, 2018 via mobile

Second time at the Cullinan when in Brasilia for work. The hotel is well-located next to Brasilia Shopping Centre, staff is helpful and fluent in English.

The breakfast buffet is also pretty terrific - be sure to check out the custom tapioca omelet bar at the very back.

Date of stay: December 2018
Trip type: Traveled on business
Thank viv_s_2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administração H, Gerente geral at Cullinan Hplus Premium, responded to this reviewResponded December 20, 2018

Hi. Thank you so much for avaluationg us again here at tripadvisor. We are so gratefull. It's good to know you had access to a good location, with helpfull staff and excellent breakfast. Always count on us. Best Regards- Elisangela Lima - General Manager - Hotel Cullinan Hplus Premium

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Reviewed September 30, 2018

Nice hotel, helpful personal, good food and restaurant, good variety of food at breakfast, nice and large rooms, swimming pool, fitness possibility … I would return there at any time. The wifi was not working properly, but they said that it is a problem for the moment and they are working on it.

Date of stay: April 2018
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank AttilaS527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administração H, Gerente geral at Cullinan Hplus Premium, responded to this reviewResponded October 3, 2018

Hi, Attila. We appreciate your avaluation here at Tripadvisor. We are very happy to know you had helpfull staff, good variety of food ,breafast and confort. About the WIFI its necessary to call our tecnology team while you are still in the hotel, so we can check what exacly is happening with the network. We hope to see you again soon. Best Regards, Elisangela Lima - General Manager- Hotel Cullinan Hplus Premium

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