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Reviewed March 5, 2019 via mobile

This is a good modern hotel near shopping and within several miles of many of the sights in Brasilia. The included breakfast was very good and comprehensive and the rooftop pool was very warm. The restaurant was fine.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank jimmM6478KW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralmft, Front Office Manager at Metropolitan Hotel, responded to this reviewResponded March 6, 2019
Google Translation

Prezado hóspede, em nome de toda a nossa equipe agradecemos a sua avaliação sobre nosso hotel. Sua avaliação é muito importante para o nosso desenvolvimento.
Ficamos felizes por ter gostado de nosso empreendimento e do café da manhã. Em sua próxima estada não hesite em compartilhar conosco sua experiência de hospedagem. Atenciosamente, Alcino Humberto – Supervisor de Recepção!!!

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Reviewed September 7, 2018

Stayed there on a business trip for its convenient location. Would not stay again. Needs renovation and better maintenance. Air conditioning had problems. No hot water in the morning. There are many better options nearby. New hotels for the same price.

Date of stay: August 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank H H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralmft, Front Office Manager at Metropolitan Hotel, responded to this reviewResponded September 20, 2018
Google Translation

Prezado hóspede, muito obrigado pelo tempo dedicado para nos avaliar. Ficamos felizes por ter escolhido o Metropolitan Flat. Pedimos desculpas e lamentamos pelos inconvenientes, realmente houve um problema pontual de água quente, mas já foi solucionado.Esperamos revê-lo em breve novamente, para fazer de sua estada ainda melhor. Atenciosamente, Supervisor Recepção!

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Reviewed August 10, 2018

Wifi is pretty much non existent, after 2 days complaining, they asked a 3rd company to install a hotspot in my room (then it worked). There is a hidden 10% tax that only shows up after the reservation is confirmed (not even the manager was able to explain what it's for). Hot water can run out in later hours. The kitchen is completely empty, so there is no use for it. Location is good and bed is comfortable. I was able to hear the nearby rooms and sometimes a drill-like noise late at night.

Date of stay: August 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank owlj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralmft, Front Office Manager at Metropolitan Hotel, responded to this reviewResponded August 13, 2018
Google Translation

Prezado Jonas Almeida, agradecemos pelos comentários e pela crítica, assim poderemos trabalhar nos pontos mencionados. Pedimos desculpas pela Wifi não ter funcionado nos 2 primeiros dias, mas como o senhor mesmo mencionou foi solucionado. Sobre a taxa de serviços de 10%, como foi explicado ao senhor no checkout, é uma taxa aprovada pelo convenção de condomínio e todos os hotéis cobram essa taxa. E no momento da confirmação da sua reserva, clicando no link mais detalhes, estará explícito que o hotel cobrará mais 10% de taxas de serviços. Qualquer outras dúvidas estou a disposição!!! Atenciosamente, Alcino Humberto - Supervisor de Recepção.

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Reviewed June 21, 2018

We were very satisfied with our experience at this hotel. The only real problem we experienced was spotty internet Wifi connection. The staff were extremely friendly and willing to help us. It was a great value for.our money.

Date of stay: June 2018
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bonehead1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralmft, Front Office Manager at Metropolitan Hotel, responded to this reviewResponded June 26, 2018
Google Translation

Prezado hóspede, é sempre uma honra recebê-lo em nosso hotel e ficamos felizes por ter escolhido nosso hotel e por visitado a capital do Brasil. Ficamos felizes pela avaliação positiva de nosso empreendimento. Esperamos recebê-lo novamente em breve!!! Atenciosamente, Alcino Humberto - Supervisor de Recepção.

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Reviewed May 10, 2018

Had a lovely stay. Location is great. Staff are friendly. Room is clean although basic.
Breakfast could do with a refresh but was fairly decent. I slept well but the air conditioner kept me awake periodically as it was quite noisy.

Date of stay: May 2018
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MadonnaM21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralmft, Front Office Manager at Metropolitan Hotel, responded to this reviewResponded May 11, 2018
Google Translation

Prezado hóspede, é sempre uma honra recebê-lo em nosso hotel e ficamos felizes por ter hospedado conosco. Pedimos desculpas pelos transtornos e pelos inconvenientes ocorridos durante vossa estada. Pedimos vossa compreensão, e esperamos recebê-lo em uma nova oportunidade quando retornar ao Brasil. Atenciosamente, Alcino Humberto - Supervisor de Recepção.

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