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“Great Value” 4 of 5 bubbles
Review of Melia Brasil 21

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Melia Brasil 21
Ranked #11 of 56 Hotels in Brasilia
Certificate of Excellence
Gainesville, Georgia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Value”
4 of 5 bubbles Reviewed September 3, 2013 via mobile

This hotel was clean and spacious. Had a refrigerator and microwave along with a tv in both the bedroom and sitting area. Staff was courteous and friendly , even those who didn't speak much English. Not far from the church and other sites. Some areas under renovation but it is still a very clean city.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SDSGNV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinthia_MB21, Gerente geral at Melia Brasil 21, responded to this review, September 9, 2013
Dear SDSGNV,

Thank you for choosing Meliá Brasil 21 ( Tower B) as your stay in Brasília.
It was great reading and sharing your comments with our entire team. Certainly this is what moves us forward.
We are very thankful, It will be a pleasure to assist you again in a near future opportunity.
Best Regards,
Plinio de Souza - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,527 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco
Level Contributor
126 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
4 of 5 bubbles Reviewed August 31, 2013

This is my 2nd time in Brasilia and because this hotel is the site for our convention/meeting this weekend so had to book here again. However, as I wasn't quite impressed about guestrooms at the MAIN building (Building D) last year, I decided to book a room at the other building where most rooms are apartments (Building B) this time. This turns out to be a very smart choice - the SUITE they offered me came with a living room & bedroom, a small kitchen with dining table/chairs, 2 TVs plus all the homey looking furniture....immediately you get yourself a "home away from home" in Brasilia! Super convenient for business travelers! And, breakfast and internet is all included, for LESS price than the so-called "5-Star" Building D! By the way, breakfast at this side of the hotel is SUPERB and you'll never have to worry about big crowd!

With no doubt in mind, I will most certainly choose the building B again at Melia Brasil 21 upon my return next time!

Room Tip: Ask for a "Planalto Suite", which is better than the "Executive Suite".
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SanFranExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinthia_MB21, Gerente geral at Melia Brasil 21, responded to this review, September 2, 2013
Dear SanFranExplorer,

Thank you for choosing Meliá Brasil 21 ( Tower B) as your stay in Brasília.
It was great reading and sharing your comments with our entire team. Certainly this is what moves us forward.
We are very thankful, It will be a pleasure to assist you again in a near future opportunity.
Best Regards,
Plinio de Souza - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed August 29, 2013 via mobile

Staying here this week for business the hotel was able to accommodate very early check-in (some of my colleagues waited all day for a room). The room was big, clean, with plenty furniture, good mini bar, and an amazing view. I am yet to try the food, but there are plenty of restaurants around. The location is not great for tourism purposes, but for business it is good enough. Traffic from airport was good and distance from airport reasonable. The staff could be nicer and should definitely be bilingual.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Laura_Magal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinthia_MB21, Gerente geral at Melia Brasil 21, responded to this review, September 2, 2013
Dear Laura _ Magal,

We consider all feedback from our guests as priority and of utmost importance to insure the services of the hotels Meliá Hotels International brand worldwide.
Thus, we asked our sincere apologies for the inconvenience caused by the care of our employees.
Let us ensure that corrective measures by the responsible for the reception are being taken to remedy this inconvenience and prevent it from happening again.
We ratify that our receptionists are bilingual and that our location is prime with respect to the main tourist spots of Brasilia.
Again, regret the events and we hope to welcome you soon in Meliá Brasil 21 in the near future.
Sincerely,
Plinio de Souza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DC
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 17, 2013

I stayed at Mesila Brasil 21 for one week for business. Overall, I found the hotel to be very nice, with comfortable, clean rooms and a great breakfast. The main reason I can't give the hotel a five is based on the little things that make a hotel five versus four+. First, as an English speaker, the hotel - like Brasilia itself - lacks many English-language amenities, signs, etc.; this includes too few English-language television options. As Brasilia and Melia prepare for the upcoming World Cup and Olympics, they hopefully come to the realization that the primary business language spoken around the world is English. Most visitors coming from North America, Europe, and even Africa, Asia, and the Middle East are much more likely to speak English than Portuguese. Passionate World Cup visitors from Europe may be less patient and more rude than a single business traveler from North America. Additionally -- and this could reflect the fact that Brasilia is the nation's capital -- I found the staff professional, and the staff for the most part spoke English, but they did not convey warmth and a sense of welcome. When I first arrived, the only greeting I received was from the very nice doorman. The front desk staff did not greet me in a welcoming manner and did not even smile. As a well-seasoned traveler, I've come to expect a welcome and smile from desk clerks when I first arrive after a long flight. Again, throughout my stay the staff was helpful and kind, but did not convey welcome or warmth. My room and bed were very comfortable. Unlike other reviewers, I found the room temperature was easily adjusted by the wall thermostat, and the shower and sink had excellent water pressure and plenty of hot water.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank philotravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinthia_MB21, Gerente geral at Melia Brasil 21, responded to this review, August 19, 2013
Dear philotravelin,

We consider all feedback from our guests as priority and of utmost importance to insure the services of the hotels Meliá Hotels International brand worldwide.
Thus, we asked our sincere apologies for the inconvenience caused by the care of our employees, especially at the front desk.
Let us ensure that corrective measures by the responsible for the reception are being taken to remedy this inconvenience and prevent it from happening again.
Again, regret the events and we hope to welcome you soon in Meliá Brasil 21 in the near future.
Sincerely,
Plinio de Souza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria
Level Contributor
137 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed August 15, 2013

This hotel is popular for some reason not familiar to me. It is always rather full, but service is average and in the breakfast area, service is very slow. Rooms are average and spacious , but seem to lack furniture. Carpets are well worn. Service at breakfast is slow and staff take ages to clean tables. One waits especially long for attention to get fried eggs and omelettes - both are really very mediocre. The spread at the breakfast buffet is average and leaves much to be desired. Significant noise from the lift/escalator that make a ringinging sound when they open and close - stay away from rooms close to lift. Overall, one is left wanting.

On the positive side, the hotel is close to a huge park if one wants to go for a walk and also close to a decent shopping centre (Patio do Brasilia) and a handycraft market that opens on weekends. I went back to Brasilia and then stayed at the Golden Tulip - perhaps a better choice.

Room Tip: Lifts / escalators make a kind of ringing noise when opening and closing. This is annoying througho...
See more room tips
  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Beejay80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinthia_MB21, Gerente geral at Melia Brasil 21, responded to this review, August 19, 2013
Dear Beejay80,

We consider all feedback from our guests as priority and of utmost importance to insure the services of the hotels Meliá Hotels International brand worldwide.
Thus, we asked our sincere apologies for the inconvenience caused by the our infrastructure and some servces during your stay wtih us.
Let us ensure that corrective measures by the responsible for F&B are being taken to remedy these inconveniences and prevent its from happening again.
Again, regret the events and we hope to welcome you soon in Meliá Brasil 21 in the near future.
Sincerely,
Plinio de Souza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 6, 2013 via mobile

Large apartments with free Wifi Internet and mini kitchen. Free breakfast buffet, assorted breads, cakes and fruits also offering light and diet options. A big scrambled eggs buffet is also available. A little swimming pool, a solarium and sauna for relaxing after work. Lots of restaurant options inside the hotel complex.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank FGAndrade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinthia_MB21, Gerente geral at Melia Brasil 21, responded to this review, August 7, 2013
Dear FGAndrade,

Thank you for choosing Brasil 21 Convention Suites as your hosting in Brasília.
Take this opportunity to thank your comments, which contribute to improve our services.
Best regards,
Plinio de Souza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlands
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed August 5, 2013

This hotel is a good clean international hotel, unfortunately when we arrived we were 2 males sharing a room, they wanted to put us in a room with a double bed and a put you up bed, when we objected and asked for 2 separate real beds they could not provide us with a room until the following day. Other than this the service was good, the bar was expensive, however plenty of bars in the area where you can get a drink at a realistic price.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ospreytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinthia_MB21, Gerente geral at Melia Brasil 21, responded to this review, August 7, 2013
Dear ospreytraveller,
Thank you for choosing Meliá Brasil 21 as your stay in Brasília.
We apologize for not fully meeting their expectations about our front desk service. We are taking the necessary measures to improve the aspects mentioned in your next hosting. Take this opportunity to thank you for your comments, which contribute to improve our services.
Regards,
Plinio de Souza - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Brasil 21

Property: Melia Brasil 21
Address: SHS Quadra 6 - Bl. B, D & F | Asa Sul, Brasilia, Federal District 70316-000, Brazil
Phone Number:
Location: Brazil > Federal District > Brasilia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Brasilia
#6 Family Hotel in Brasilia
#8 Luxury Hotel in Brasilia
#8 Business Hotel in Brasilia
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Melia Brasil 21 4.5*
Number of rooms: 260
Reservation Options:
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Also Known As:
Melia Brasil 21 Hotel Brasilia
Melia Hotel Brasilia
Sol Melia Brasilia
Melia Brasil 21 Brasilia, Brazil

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