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“Front desk had no clue and information on website is irritating” 3 of 5 bubbles
Review of Melia Brasil 21

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Melia Brasil 21
Ranked #11 of 56 Hotels in Brasilia
Certificate of Excellence
Gibraltar
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Front desk had no clue and information on website is irritating”
3 of 5 bubbles Reviewed February 10, 2013

What a chaos when we arrived at the reception.
We have booked 4 rooms, 2 for my family and 2 for business partners all booked together using their website.
The 2 rooms for my business partners they initially did not found and then noticed that they are in a different part of the hotel which has its own reception.
From my room they only found 1, it took them 30 minutes to find the other room, which was at the end next door.
But no sorry, no "have a drink while we sort out the problem" or similar....

They don't write on their webpage that the rooms are in different blocks so you have to be careful if you travel with smaller children.
For me this hotel is not more than average.

  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank highflypc69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinthia_MB21, Gerente geral at Melia Brasil 21, responded to this review, February 13, 2013
Dear highflypc69,

Thank you for choosing Melia Brasil21 as your hosting in Brasilia.

We apologize for not fully meet your expectations with our reservation system. We are taking the necessary steps to improve this aspect in your next hosting. Take this opportunity to thank your comments, wich help to improve our services. We hope to have the pleasure of welcoming you again in Meliá Brasil 21 in a near future!

Sincerely,

Plinio de Souza - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,528 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Copenhagen, Denmark
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed January 16, 2013

The rooms are spacious (suite styled) and clean. Avoid being in building F cause you don't get the same facilities. Good breakfast area though the fruit section could be bigger. In terms of transport, ask for a taxi well in advance. I had the experience two times to ask for a taxi and it arrived 15min later (rush hour). Just so you know, they are no taxi standing in front waiting for clients. I don't know if it is problem in general in Brasilia or if it is because the hotel entrance is a bit off the road. overall, everything is good just small contrariety. oh, a last one: very noisy at night (close to the main road).

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinthia_MB21, Gerente geral at Melia Brasil 21, responded to this review, January 17, 2013
Dear Sandra H,

We would like to thank your kind comments regarding your stay with us. We hope to have the pleasure of welcoming you again in Meliá Brasil 21 in a near future!
Sincerely,
Plinio de Souza - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Yorkshire, United Kingdom
Level Contributor
213 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 bubbles Reviewed January 14, 2013

Adjacent to two shopping malls and a large grassed area for concerts and fairs. In Tower F we had an excellent, quiet suite, comfortable bed and a really powerful power shower. The room had tea and coffee making facilities and it would have been good to have more than one sachet of coffee each left out to last us 24hours. Reception staff and the room maid all friendly and helpful. Internet connection very patchy.
The dining room was open for breakfast, only average, but was closed for lunch and dinner. We were directed to the next tower 'B' which is part of the hotel, for dinner and we found the service was off hand and lethargic. The presentation of the main course was acceptable but the quality of the cooking was very poor. Neither of us finished and we were unable to attract the attention of the staff. Eventually the head waiter wandered over and was uninterested in our attempts to explain our dissatisfaction. No menu was offered for a dessert choice and the only attention we received was when we got up to leave.
What a let-down. At least we know this is not typical of Brazilian hospitality and cuisine. There is an excellent resturant directly across the road where they value your custom and serve a delicious menu.

Room Tip: The higher the better but the lifts can be slow.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinthia_MB21, Gerente geral at Melia Brasil 21, responded to this review, January 16, 2013
Dear Ann B,
Thank you for choosing Meliá Brasil 21 as your hosting in Brasilia.
We apologize for not fully meet your expectations with our restaurant services. We are taking the necessary steps to improve this aspect in your next hosting. Take this opportunity to thank your comments, which help to improve our services. We hope to have the pleasure of welcoming you again in Meliá Brasil 21 in a near future!
Sincerely,
Plinio de Souza - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 9, 2013

In Brasilia for the first time and stayed for three nights. The hotel was recommended by a work colleague. First impressions of the surrounding area was great. Very professional part of Brasilia and close to everything.

Hotel reception were very welcoming and spoke English and Spanish. Got a Presidential suite as I got a very cheap price online on the Melia website. Room was very spacious and served my business needs. Decor was modern and had all the basic stuff i expect a hotel to provide. All was clean and tidy.

Internet (direct connection) was intermitent at times but did not stop me doing my work. WiFi connection around the hotel is a bit poor but did not make much use of it. Gym is not well equipped but there is a far better gym in the Melia hotel next to it.

Breakfast was good with a wide selection available from hots and cold. Eat one night in the hotel restaurant and the food was simple but very feeling. Next door is the Fogo de Chiao which is an amazing Brazilian BBQ restaurant. #2 on the ranking here in tripadvisor and i know why. Try it.

In summary good value for money for my business trip and had all the amenities i expect when i travel away from home.

Room Tip: Opt for a room facing the telecom tour. It is a very good view of the hassle and bassle of Brasilia
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jonson-the-gibbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinthia_MB21, Gerente geral at Melia Brasil 21, responded to this review, January 10, 2013
Dear Jonson-the-gibbo

Thank you for choosing Brasil 21 Convention Suites as your hosting in Brasília.
We apologize for not fully meet your expectations with our internet service. We are taking the necessary steps to improve this aspect in your next hosting.
Take this opportunity to thank your comments, which contribute to improve our services.

Sincerely,
Plinio de Souza - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belo Horizonte, Mg
Level Contributor
926 reviews
169 hotel reviews
common_n_hotel_reviews_1bd8 281 helpful votes
4 of 5 bubbles Reviewed December 26, 2012

The Melia Brasil 21 is an excellent hotel, with rooms wll designed and a great power shower. There is parking in hotel and the rooms are large with an ellegant furniture.In second floor at block D there is a excellent steak house ( Norton grill ) and in front of hotel there is the best steak house ( Fogo de Chão )of the world. If possible, choose higher floors with a nice view of Brasilia. A few steps from hotel there is the TV tower with a handcraft market and the tourism center where starts the doublee bus to scenic trip in Brasilia ( 12 USD /person ). Finally, considering its location, service, rooms, staff I think Melia Brasil 21it is the best option in Brasilia nowadays.

Room Tip: higher floors have a nice view, mainly at night
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Sebastiao478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinthia_MB21, Gerente geral at Melia Brasil 21, responded to this review, December 27, 2012
Dear SEBASTIAO478,

We would like to thank your kind comments regarding your stay with us. We hope to have the pleasure of welcoming you again in Meliá Brasil 21 in a near future!
Sincerely,
Plinio de Souza - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 20, 2012

I pick my hotels in part by how quiet the sleeping is, and this hotel definitely filled that need extremely well. And the location near a great steakhouse and in downtown was very convenient. The hotel is well equipped and I found the staff very helpful. So I would choose to stay there again on my next trip to Brasilia.

  • Stayed July 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinthia_MB21, Gerente geral at Melia Brasil 21, responded to this review, December 26, 2012
Dear thomas_99123,

We would like to thank your kind comments regarding your stay with us. We hope to have the pleasure of welcoming you again in Meliá Brasil 21 in a near future!
Sincerely,
Plinio de Souza - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed December 19, 2012

The location is great, with a Fogo de Chao famous steak place (churrascaria) across the hotel. The hotel is very attentive to details with very well trained staff. The rooms are large and well designed, with a great power shower.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Palomo55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinthia_MB21, Gerente geral at Melia Brasil 21, responded to this review, December 26, 2012
Dear Palomo 55,

We would like to thank your kind comments regarding your stay with us. We hope to have the pleasure of welcoming you again in Meliá Brasil 21 in a near future!
Sincerely,
Plinio de Souza - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Brasil 21

Property: Melia Brasil 21
Address: SHS Quadra 6 - Bl. B, D & F | Asa Sul, Brasilia, Federal District 70316-000, Brazil
Phone Number:
Location: Brazil > Federal District > Brasilia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Brasilia
#6 Romantic Hotel in Brasilia
#8 Business Hotel in Brasilia
#8 Luxury Hotel in Brasilia
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Melia Brasil 21 4.5*
Number of rooms: 260
Reservation Options:
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Also Known As:
Melia Brasil 21 Hotel Brasilia
Melia Hotel Brasilia
Sol Melia Brasilia
Melia Brasil 21 Brasilia, Brazil

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