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“Horrible service and very very rude to my family.”

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BEST WESTERN Appleton Inn
Ranked #10 of 23 Hotels in Appleton
Bruce Crossing, Michigan
1 review
“Horrible service and very very rude to my family.”
Reviewed December 18, 2012

Ive been coming to this hotel for 23 years now and the past three with the new owners have been rude to my family and their service was horrible. I see this more and more where people from India are buying businesses around here and this hotel is just ran terrible. From now on i will be staying at the comfort suites down the road, what a great place!

- U.P. Family

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spencer420420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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473 reviews from our community

Traveler rating
    193
    147
    67
    35
    31
See reviews for
215
67
23
84
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
A TripAdvisor Member
Reviewed December 9, 2012

The one thing that stands out in my mind about this stay was that the internet connection was terrible. Many sites would not load others were partial. The hotel staff was helpful and did a good job in all areas.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, Manager at BEST WESTERN Appleton Inn, responded to this review, December 12, 2012
Greetings,

Thank you for taking the time to review our hotel. Your feedback provides us with tremendous help fine tuning our operation. I have notified our internet provider, and this issue has since been corrected. I am sorry it didn't work for you while you were here and for any inconvenience it may have caused. I am pleased to hear your impression of the staff, and I will share your feed back with them.

Kind Regards,

Jeff Jandourek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 25, 2012

I stay at this hotel about 10 nights a year for work. The rooms are always clean & comfortable and the staff is always very friendly & accommodating. The breakfast is very good as well. I would recommend it for both personal or business travel.

Stayed November 2012, traveled on business
Review collected in partnership with Best Western

Helpful?
Thank jaco0207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, Manager at BEST WESTERN Appleton Inn, responded to this review, November 28, 2012
Greetings,

Thank you so much for taking the time to review our hotel. Any and all feed back is appreciated, and it is always good to hear people are enjoying our hotel. Please come back and see us again soon, and thank you for choosing Best Western!

Kind Regards,

Jeff Jandourek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duluth, Minnesota
Level Contributor
141 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 24, 2012 via mobile

Decent size rooms with a great value! Large pool area for kids & group gatherings with games as well as the water activities. Reasonably clean, but a little worn. Friendly front desk staff, easy check in/out. Breakfast with average variety but tasty options.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dlp5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, Manager at BEST WESTERN Appleton Inn, responded to this review, November 28, 2012
Greetings,

Thank you for taking the time to review our hotel. Your feedback is important to us especially during our renovation process. I will be sure to pass your concerns on to the owners, and I am happy you enjoyed our pool and breakfast.

Kind Regards,

Jeff Jandourek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, Wisconsin
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 2, 2012

I was in Appleton for business and found this hotel to be very comfortable and priced competitively with others within this area. Of significance, the hotel staff was extremely accommodating and made this property stand out should I have any future travel to the Appleton area.

I needed transportation to/from the airport from the hotel and the staff was very timely and prompt. I also made a mistake on my check-out time due to the time change from my home location. The staff was very understanding and handled my mistake very professionally.

I travel quite often and it is nice to find a hotel such as this, where the staff works hard to ensure good customer service.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, Manager at BEST WESTERN Appleton Inn, responded to this review, November 5, 2012
Greetings,

Thank you so much for taking the time to review our hotel. I am pleased that the staff addressed your concerns so carefully and I will be sure to let them know how you felt about your stay. On behalf of myself, the staff and ownership, we would love to welcome you back the next time you find yourself in our neighborhood.

Kind Regards,

Jeff Jandourek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Appleton Inn

Property: BEST WESTERN Appleton Inn
Address: 3033 West College Ave., Appleton, WI 54914 (Formerly BEST WESTERN Fox Valley Inn)
Phone Number:
Location: United States > Wisconsin > Appleton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Appleton
#12 Business Hotel in Appleton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Appleton Inn 2.5*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Priceline, Best Western, Hotels.com, Travelocity, Orbitz, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your BEST WESTERN Appleton Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Fox Valley Hotel Appleton
Best Western Appleton
Appleton Best Western

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